Business Solutions
English French Canadian
SureCritic / Auto Maintenance / Tom's Eastside Gulf
business image

Tom's Eastside Gulf

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(99 Reviews)
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

At Tom's Gulf we pride ourselves on a no hassle approach to helping you get back on the road quickly and affordably. Come see why our customers have been making us the best choice for auto repair in Melrose for over 40 years. At Tom's Gulf we pride ourselves on a no hassle approach to helping you get back on the road quickly and affordably. Come see why our customers have been making us the best choice for auto repair in Melrose for over 40 years.

Categories
Auto Maintenance, Repair Shop, Oil Change
Contact
(781) 665-5151
Closing in 5 minutes
Business Hours

Business Hours

Mon
6:00 AM - 7:00 PM
Tue
6:00 AM - 7:00 PM
Wed
6:00 AM - 7:00 PM
Thu
6:00 AM - 7:00 PM
Fri
6:00 AM - 7:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
401 Upham St Melrose, MA 02176-3430
Get Directions
Tom's Eastside Gulf's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(99 Reviews)
Write a Review
Recent Reviews
JS
gravatar
J s.
Melrose, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/11/2017
Poor Service
When I asked a question about my bill, the owner was rude. He said to read the bill when I asked about one charge and he walked away.
Not Recommended
PG
Pam G.
Melrose, MA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2017
verified customerVerified Customer
Category: Service
Spoke with Peter. He said this business always has excellent service and they are a great family.
Recommended
BT
gravatar
BRAD T.
Melrose, MA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
verified customerVerified Customer
Quick, efficient work
Quick evaluation of the problem and quick repair.
Recommended
GP
gravatar
GRUMPY ED P.
Melrose, MA
Lincoln Town Car
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2017
verified customerVerified Customer
The people! Doug, Tom, are the best!
They are always on the ball and help with even the smallest problems. Great service!
Recommended
Doug F. from Tom's Eastside Gulf responded on 01/21/2017 05:09 AM

Thank you Grumpy!

Douglas Flood
Owner Tom's Gulf
781-665-5151
MS
Mike S.
Saugus, MA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
verified customerVerified Customer
Category: Service
Mike said they have always been good and fair.
Recommended
Doug F. from Tom's Eastside Gulf responded on 01/10/2017 08:08 AM

Thank you Mike.

Douglas Flood
Owner Tom's Gulf
781-665-5151
FC
gravatar
FRANK C.
Melrose, MA
Nissan Maxima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2016
verified customerVerified Customer
Car Repair
Excellent service all the time.
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/23/2016 09:51 AM

Thank you Doc!

Douglas Flood
Owner Tom's Gulf
781-665-5151
BW
Brian W.
Melrose, MA
Cadillac CTS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2016
verified customerVerified Customer
Category: Service
Spoke with Debi. She said they like taking their vehicles to this business. The service is always great. They're very dependable and easy to work with.
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/23/2016 09:53 AM

Thank you!

Douglas Flood
Owner Tom's Gulf
781-665-5151
MA
Mary A.
Melrose, MA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
verified customerVerified Customer
Category: Service
Spoke with Paul. He said the business is honest and very fair. Their estimates are in line or cheaper than other places. A few times they have told him that work recommended by other businesses did not need to be done. It is nice to have such a hardworking and trustworthy place to take his vehicles for service.
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/23/2016 09:52 AM

Thank you for the kind words and trust.

Douglas Flood
Owner Tom's Gulf
781-665-5151
PD
gravatar
PAT D.
Malden, MA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2016
verified customerVerified Customer
great place
dealing with this business for 30 years. great mechanics & super nice people. even buy all my gas there
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/19/2016 09:17 AM

Thank you Pat!

Douglas Flood
Owner Tom's Gulf
781-665-5151
GP
gravatar
GRUMPY ED P.
Melrose, MA
Lincoln Town Car
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2016
verified customerVerified Customer
Oil change and battery replacement
Service was prompt and courteous on my oil change and battery replacement. Doug and his crew (yes that includes Tom) are the best!
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/19/2016 09:15 AM

Thanks Grumpy Ed! No one is better than you thou.

Douglas Flood
Owner Tom's Gulf
781-665-5151
TA
Tina A.
Melrose, MA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2016
verified customerVerified Customer
Category: Service
Tina said this business has good customer service.
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/19/2016 09:17 AM

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151
RL
gravatar
RAYMOND L.
Melrose, MA
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2016
verified customerVerified Customer
The service .
Tom and Doug are very good at what they do . They treat you respect and they are very honest when dealing with you .I will always deal with them
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/19/2016 09:15 AM

Thank you Ray!

Douglas Flood
Owner Tom's Gulf
781-665-5151
CR
Chris R.
Melrose, MA
Toyota Sequoia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2016
verified customerVerified Customer
Category: Service
Chris said the service was great.
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/09/2016 03:29 AM

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151
PK
gravatar
PAUL K.
Melrose, MA
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2016
verified customerVerified Customer
n/a
n/a
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/09/2016 03:30 AM

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151
TB
Teresa B.
Saugus, MA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2016
verified customerVerified Customer
Category: Service
Teresa said the business had excellent service. They were very competent, reliable and honest.
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/09/2016 03:31 AM

Thank you Terry.

Douglas Flood
Owner Tom's Gulf
781-665-5151
Displaying Review 1 - 15 of 99 in total
Businesses Near You
Hometown Automotive Services
98
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(188 Reviews)
Montvale Auto Care
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(112 Reviews)
Tech Auto Service - Woburn
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(150 Reviews)
Avery Auto Care
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(695 Reviews)
Hillside Auto Repair and Gas Station
95
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(10 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.