Purchasing my car was a smooth and pleasant experience, and the sales team made big promises about how great the service department would be. Unfortunately, that has not been my experience at all.
My 1-year-old vehicle has been sitting at the service department for nearly a week due to a warning message indicating a possible transmission issue. As of today, the car hasn’t even been looked at—it’s simply been sitting there. Despite asking multiple times, I have not been offered a loaner or a rental vehicle, which has been extremely inconvenient and embarrassing, as I’ve had to call around just to find rides.
Communication is also a major issue. If I don’t reach out first, I receive no updates whatsoever on the status of my vehicle. This is especially frustrating considering that my car is still under the manufacturer’s warranty, and I also purchased an extended warranty for added peace of mind.
To be clear: the car-buying experience was great. However, the service department has been a huge disappointment and does not come close to what was promised.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
My 1-year-old vehicle has been sitting at the service department for nearly a week due to a warning message indicating a possible transmission issue. As of today, the car hasn’t even been looked at—it’s simply been sitting there. Despite asking multiple times, I have not been offered a loaner or a rental vehicle, which has been extremely inconvenient and embarrassing, as I’ve had to call around just to find rides.
Communication is also a major issue. If I don’t reach out first, I receive no updates whatsoever on the status of my vehicle. This is especially frustrating considering that my car is still under the manufacturer’s warranty, and I also purchased an extended warranty for added peace of mind.
To be clear: the car-buying experience was great. However, the service department has been a huge disappointment and does not come close to what was promised.