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Upstate Imports Auto Repair, Syracuse LLC

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(438 Reviews)
78

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
78
Net Promoter Score ®

Business Details

About

We’re proud to be New York’s leading 5-star repair facility. Our location houses over $60,000 in diagnostic equipment, meaning that we can run data logs, program keys, work with both new and used modules, and activate any components in question.

Some of the 5-star repair services we feature include:

Brake services
Engine service
We’re proud to be New York’s leading 5-star repair facility. Our location houses over $60,000 in diagnostic equipment, meaning that we can run data logs, program keys, work with both new and used modules, and activate any components in question.

Some of the 5-star repair services we feature include:

Brake services
Engine service and repair
Transmission service and repair
Electrical systems service and repair
Steering and suspension services
Heating and cooling services
Service on alternators, starters, and ignition
Cooling system repair
Water pumps
Repair of fuel pumps and lines

For your reference, a few of the preventative maintenance services that we recommend to our clients include:

Oil, lube, and filter change
Tire rotation
Brake and transmission fluid replacement
Clean fuel injector
Air filter inspection and replacement
Transmission inspection
Radiator inspection and service
Fan and belt inspection and replacement
Vehicle inspection
Tune-up
Air conditioning service
Battery inspection
Factory scheduled maintenance
...more

Categories
European Auto Repair, Auto Maintenance, Auto Repair
Contact
(315) 445-2277

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2221 Erie Blvd E Syracuse, NY 13224
Upstate Imports Auto Repair, Syracuse LLC's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(438 Reviews)

CW
gravatar
Candy W.
Syracuse, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/12/2026
0
PHYSICAL ASSAULT AFTER INVOICE DISPUTE
PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in Syracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience.

I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did.

At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video.

*** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.***

This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded.

While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me.

For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable.

Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.
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