business image

VA Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(364 Reviews)
88

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

About

Experience + High Quality Service + Affordable prices +Availability

VA AUTO CARE is a start-up organization that offers a complete domestic and foreign auto care repair service. It was founded on strong values, high quality and personal customer service, time and cost efficient solutions. It’s the result of many years of hard work and
Experience + High Quality Service + Affordable prices +Availability

VA AUTO CARE is a start-up organization that offers a complete domestic and foreign auto care repair service. It was founded on strong values, high quality and personal customer service, time and cost efficient solutions. It’s the result of many years of hard work and determination.

Alex Vallejo, the mind and hands behind this shop started his career in the Automotive Industry more than 20 years ago. His passion for cars took him to become an Auto Technician, who has worked intensely throughout his career with different big companies and other automotive shops in Northern Virginia and now in Manassas to serve its community.

Come and visit us! Your car will thank you later!"
...more

Categories
Auto Repair, Auto Maintenance, Fix Auto
Contact
(703) 420-2980

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Eastern Time (Us & Canada)
10369 Balls Ford Rd Manassas, VA 20109
VA Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(364 Reviews)

NL
gravatar
NICK L.
Manassas, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Excellent from start to finish.
Had a leak under my vehicle. I had a small window of time to get it in, due to traveling. I called VA Auto Care, and they got me in the same day, with a next day turn around. They identified the fix almost immediately. The app they used to communicate with me via text was very easy and comprehensive (and to IMO a great 2025 standard).

The business is a family business, which I prefer engaging in business with, as it was indeed very personable (first name basis) and gave me a sense of care that dealerships don’t have.

Pricing was very reasonable, and would have not only cost me more at a dealership, but would have taken much longer to complete the service.

I will absolutely be a return customer. I don’t want to brag on them too much, because I’d like to be able to get in and out as quickly as I did this time, but if I say too many good things then they might get too many customers!!
Alex V., Owner from VA Auto Care responded on 05/20/2025 06:41 AM

Wow—thank you for such a thoughtful and detailed review! We're truly grateful you chose VA Auto Care, and we're so glad we could help during your tight travel window. It's great to hear that our communication system and personal service stood out to you. As a family-owned business, we genuinely appreciate customers like you who value that personal touch. Your kind words mean a lot (and gave us a good laugh too!). Don’t worry—we’ll always do our best to get you in and out efficiently, even as the word spreads. Looking forward to seeing you again when you need us!

Alex Vallejo
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.