Vancouver Toyota

Thank you for taking my phone call today.   We appreciate your feedback and regret to hear about your recent experience with our service department. It's essential for us to provide clear and comprehensive information regarding any recommendations, including options and pricing. Your concerns regarding the communication around tire options are valid, and we recognize the importance of training our team to ensure all customers receive the best possible information. We are committed to addressing this matter and will use your feedback as an opportunity for improvement. If you would like to discuss this further, please feel free to reach out to us directly. Your satisfaction matters greatly to us.
Thank you, 
Lor Bonner
Customer Relations Manager 
360-360-4758

We appreciate your feedback regarding the timely service you received. Providing an efficient experience is important to us, and it’s encouraging to know we met your expectations. Thanks for your visit!

We appreciate your feedback! Our team is committed to providing professional and efficient service, and it is gratifying to know that we met your expectations. Your support is valued, and we hope to continue serving you in the future.

We value your feedback regarding your recent service experience. It is concerning to hear that the air cabin cover was not secure and that the glove box was not properly closed. Such oversight does not align with our standards of quality and attention to detail. We appreciate you bringing this to our attention, as it helps us improve our services. Please give me a call at my direct line at 360-360-4758.  Thank you, 
Lori Bonner
Customer Relations Manager 

We appreciate your feedback regarding your recent visit. It is wonderful to hear that Vernon provided you with a warm and attentive experience, actively listening to your needs and guiding you toward the right vehicle. Your recommendation means a lot to us, and we are pleased that you found the perfect fit. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you, 
Lori Bonner
Customer Relations Manager 
360-360-4758

Russell, we appreciate your feedback and are glad to hear that you found our team professional and responsive. Take care!

We appreciate your feedback regarding our service department and it's great to know that we consistently meet your expectations. Thank you for choosing McCord's Vancouver Toyota for your automotive needs!

Joseph, we appreciate your continued loyalty over the past decade. We love to hear that you consistently receive exemplary service during your visits. Maintaining high standards for our customers is a priority for us, and your feedback reinforces our commitment to quality. Thank you for trusting us with your vehicle service needs.

We appreciate your positive feedback regarding your recent experience. It is great to hear that you found our service to be both quick and professional. Our team strives to provide an efficient and thorough experience for all our customers, and it is rewarding to know that we met your expectations. Thank you for choosing us, and we look forward to serving you in the future.
Thank you, 
Lori Bonner
Customer Relations Manager 
360-360-4758

We appreciate your feedback regarding our friendly staff. It is important to us that our customers feel welcomed and supported during their visits. Thank you for taking the time to share your experience.

We appreciate your feedback regarding our Service Department. It's encouraging to know that you consistently receive great service from our team. We aim to maintain this level of quality and your support reinforces our commitment to excellence. Thank you for choosing us for your automotive needs.

We appreciate you taking the time to share your experience with us, even though it was not satisfactory. Waiting two hours for an oil change and inspection is unacceptable, and we understand how frustrating it must have been for you to have to seek out updates without receiving a timely response. We take concerns about our customer service seriously, and it is concerning to hear about your lack of communication and the handling of your vehicle. Additionally, we regret to learn that the condition of your truck upon receipt did not meet our standards. Your feedback is valuable to us, and we will address these issues with our team to ensure that we improve our processes and communication in the future. We hope to earn your trust back with better service in the future. Can you give me a call at my direct line at 360-360-4758 to discuss this? 
Thank you, 
Lori Bonner
Customer Relations Manager 

We appreciate you taking the time to share your experience with us. It's great to hear that Kathy and our service team provided helpful and courteous assistance during your vehicle repairs. Ensuring that our customers feel supported and that their vehicles are well taken care of is our priority. Your feedback reinforces our commitment to delivering exceptional service. Thank you for choosing us for your automotive needs.

We appreciate your feedback regarding the timely service you received. It's important to us that our customers have a positive experience, and we are glad to hear that we met your expectations. If there are any additional aspects of your visit that you would like to discuss or if there is anything else we can assist you with, please feel free to reach out.
Thank you, 
Lori Bonner
Customer Relations Manager 
360-360-4758

We appreciate your continued trust in us for your oil change services. It's great to hear that you found the booking process straightforward and that your vehicle was returned to you on time. Our team takes pride in providing consistent and courteous service, and it's rewarding to know that you experienced this during your visits. Thank you for your feedback, and we look forward to serving you again in the future.