Vancouver Toyota

Thank you for your feedback. I understand how those details could be frustrating, especially after something as significant as an engine replacement.
Cleaning items like the engine cover is typically not included as part of recall work, as recalls are focused specifically on completing the required repair outlined by the manufacturer. That said, I will absolutely share your comments with our team so we can review our process and look for opportunities to improve the overall presentation of the vehicle when work is completed.
Regarding the video, the technician was reviewing the recalls that were completed during your visit. There were no future repair recommendations noted on your inspection. I do apologize that the audio was unclear, as the video should be helpful and easy to understand. We will address this with our team as well.
We appreciate you bringing this to our attention and giving us the opportunity to improve.
Lori Bonner
Customer Relations Manager
360-360-4758