At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy. At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy.
At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy. At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy.
At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy. At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy.
Verified CustomerThank you for taking the time to share your experience. I’m very sorry for the frustration and lack of confidence this situation caused, especially after bringing your RAV4 in for scheduled maintenance and recall work.We understand your concern regarding the recommended additional maintenance items. Those recommendations are based on mileage, age, and factory service guidelines, and are presented for consideration rather than required approval in most cases. We always aim to be transparent, and I apologize if that was not clearly communicated in a way that felt straightforward or comfortable.Regarding the infotainment concern after pickup, I sincerely understand how upsetting that timing was. While some systems can occasionally require a reset after service-related power cycling or updates, it should absolutely not feel unexpected or poorly explained, and I apologize for the lack of clarity and confidence in how that was handled at the time.We appreciate you bringing all of this forward and regret that your visit did not meet expectations.
Lori Bonner
Customer Relations Manager
360-360-4758
Thank you for taking the time to speak with me today about your concerns. I truly appreciate you sharing your experience with us. Customer feedback is incredibly valuable because it helps us improve our processes and ensures we are doing everything we can to provide the level of service our customers deserve.
I'm glad we had the opportunity to discuss your visit and address the concerns you raised. As we talked about, our goal is always to make things right whenever a customer has an issue. We genuinely care about our customers and want every visit to be a positive one.
If you experience any concerns with your vehicle or with our service in the future, I hope you'll give us the opportunity to help before deciding to go elsewhere. We are always happy to listen, investigate any concerns, and work toward a resolution whenever possible.
Thank you again for your time and your honest feedback. We appreciate the opportunity to learn from your experience and hope we have the chance to earn your confidence in the future.
Sincerely,
Lori Bonner
Customer Relations Manager
360-360-4758
Vancouver Toyota
Worse yet, when car was "ready" I picked it up and drove exactly two blocks when the central infotainment screen/unit failed. It had worked flawlessly for nearly seven years before coming to Vancouver Toyota for service. I returned to dealer and they said "Oh, yeah, this happens sometimes. We just need to completely reboot the system and run the vehicle in reverse for 30 minutes. Oh, and it will take another 2 hours to do this." Not confidence-inspiring. If this "happens" sometimes why wasn't it checked? I will be going to an independent shop in the future.