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Virgil's Auto Repair & Towing

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(333 Reviews)
82
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
1.0
ReScore Average
82
Net Promoter Score ®

Business Details

About

An exciting new ownership change has taken place at Virgil's Auto Repair & Towing. Hi allow me to introduce myself my name is Jon Douglas and I am the new owner of Virgil's Auto Repair & Towing. For those of you who do not know me, I am a former employee of Virgil’s and have had the exciting opportunity to invest in ownership of the An exciting new ownership change has taken place at Virgil's Auto Repair & Towing. Hi allow me to introduce myself my name is Jon Douglas and I am the new owner of Virgil's Auto Repair & Towing. For those of you who do not know me, I am a former employee of Virgil’s and have had the exciting opportunity to invest in ownership of the company as of recent. The Virgil’s name has been a staple of the Rochester community with a deep tradition of serving the Rochester community and surrounding areas for 69 years and I am excited to continue and bring in the 70th year of serving the Rochester community in 2022. In moving forward my plan for the business will be two-fold, one continues to offer traditional services that our customers have come to expect and two continue to build upon adding new services to better serve the clients of new. Here at Virgil's Auto Repair & Towing, we offer a full-service automotive repair shop that can service all makes and models of automobiles. We also have expanded and now offer small engine repair services including and not limited to golf carts, snowblowers, and lawnmowers. Besides the traditional automotive and newly added mentioned repair services, we are offering top-notch full-service towing including light-duty towing, on-site jump starts, battery testing, and replacement, vehicle lockout services, tire changing, and fuel delivery. Call us any time you have a need, and we will get you back on the road as quickly as possible! ...more

Categories
Auto Repair, Towing Service, Car Maintenance
Contact
(507) 288-3600

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
1648 3rd Ave. S.E. Rochester, MN 55904-1936

Affiliations

ASE - Master Certification
Virgil's Auto Repair & Towing's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(333 Reviews)

KD
Karla D.
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Air conditioner in the car quit on a very hot day!
When the air conditioner quit I drove straight to Virgil’s to see if they could take a look. Mechanic took a look fixed it to last the entire hot season. Cost to permanently repair the problem was going to be very costly. He bought me more time to decide what I’m going to do. Very personable young man. Will ask for him everytime! Great experience!

PC
Pamela C.
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
9
Excellent
Had tires rotated took 20-30 minutes. Comfortable waiting are. Pleasant employees.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
9
Tow and fix my vehicle
John provided a promptly service and solution

AS
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Alexis S.
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
Service
John been great taken my car there many times

MJ
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Mike J.
Urbandale, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2025
0
Only out for the money. Zero commitment to the customer.
All I can say is buyers be warned. These folks do not have your best interest in mind when making decisions.

SR
Stacey R.
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Outstanding Service!
If you need help when locked out of your car, call Virgil’s Auto Repair. My battery died and I couldn’t get the car unlocked. They sent a ch technician to the parking ramp, not only did he get my car unlocked he was also able to get it started! Fast and quick service. Great people to work with.

RK
gravatar
Ron K.
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Great experience!
Friendly capable people.

Verified Customer
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Tune up and body repair
The guys were great went well beyond what I expected and on time. Great job

Verified Customer
New Prague, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Weekend car trouble. Far from home.
This team was a great help while I was stranded a ways from home. They were honest, clear in their explanation and very helpful to ensure I had a plan for getting home. Thank you very much!

MZ
merri z.
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Great service!!
Virgils employees are amazing. I had some electrical problems in my car and everyone told me it's really expensive to fix and it takes a really long time to fix. I went to Virgil's and they figured it out in just a few hours. They told me how much it would be if it happens again and what they were going to do. I most definitely will be back. Because they are straight forward and honest.

DS
Dan S.
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
I needed a battery quickly
I needed a battery installed because Ford decided to place the battery up against the firewall thereby making it very difficult to get at.
Virgil's got me in and out quickly on short notice. They always do great work here!

Verified Customer
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Great Service
Always fast and great service.

Verified Customer
Oronoco, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
9
Fast oil change
They got me in really quickly, and finished my oil change really fast!

MJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Service is great!!
Saved our trip. Very efficient and friendly.

Verified Customer
Rochester, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
9
Responsive
They pick up the phone when you call and you talk with a live person. Provided realistic expectations.
Service Coupons and Posts
🚗 Thank you for the praise! We're all about keeping your wheels turning on your schedule—after all, we know time is money! 🕒 We appreciate your support and look forward to serving you again! #AutoCare #CustomerFirst
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👏 We're proud to stand apart in a world of fading customer service! Thank you for recognizing our commitment to expertise and ethics over the past 20+ years. We love keeping you rolling safely! 🚗✨ #CustomerAppreciation #QualityService
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🚗💨 We love hearing that our friendly service and speedy installations hit the mark! It's our mission to get you back on the road in a flash- no roadside naps required! Thanks for the awesome review! 🌟 #CustomerSatisfaction #VirgilsAutoRepair
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🌟 We love when our customers feel like part of the family! Glad we could silence that growling noise in your Audi A4 and get you back on the road. Your wheels deserve the best! 🚗💨 See you next time! #AutoRepair #HappyCustomers
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🌟 Thanks for the fantastic review! We're thrilled to hear your Range Rover is running smoothly after its oil change and new brakes. We promise to keep those prices reasonable and the smiles coming! 🚗💨 #CustomerAppreciation #VirgilsAutoRepair
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🚗 Thanks for the fantastic review! We're thrilled our timely service hit the spot! Quality is our middle name (well, sort of). We’re here to keep your wheels turning smoothly! 🔧✨ #VirgilsAutoRepair #QualityService
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Thank you for the awesome review! We're thrilled to hear your car was in good hands and our shuttle saved the day. We promise to keep those wheels rolling smoothly for you anytime! ?✨ #VirgilsAutoRepair #CarCare
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We're thrilled to hear that you’re "muy contento" with our speedy and professional service! ?? At Virgil's, we believe in fixing your ride as fast as a cheetah on caffeine! Thanks for choosing us! #AutoRepair #TowingExperts
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Thanks for stopping by and for the "so good" vibes! ?️ We’re thrilled you had a great experience with us. Remember, we’re here to keep your ride running smoothly—no matter how many wheels it has! ?✨ #CustomerLove #AutoRepairPros
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Thanks for the awesome review! ? We're thrilled to hear you had a great experience with our fast and reasonable service. Communication is key, and we're glad we could deliver! #CustomerSatisfaction #Grateful
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Thanks for the ⭐⭐⭐⭐⭐ review, Jeff! We're glad we could get your wheels back on the road quickly. Our team works hard, even on Sundays! ?️? #CustomersFirst #AutoRepair
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? We're thrilled we could help you get back on the road so quickly! Thank you for choosing Virgil's Auto Repair & Towing. We're glad we could provide service with a smile ?? #CustomerAppreciation #Grateful
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? Thank you for this amazing review! We're thrilled to hear that our team at Virgil's Auto Repair & Towing could exceed your expectations. We're glad we could work our magic and help you out! #CustomerAppreciation #FiveStarReview ?
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Thanks for the shoutout, Cynthia! ? We're glad we could save the day for your car. Your recommendation means the world to us! ??️ #CustomerSatisfaction #VirgilsAutoRepair
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✨?️ Wow! We appreciate your ⭐⭐⭐⭐⭐ review, Eileen! Our team is glad we could help protect your car's electronics. ?? Don't forget to spread the word about our EMP device installation service. ?? #EMPSafety #Car
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? Thank you for the kind words! ? We're thrilled to hear that our team provided you with skillful and reliable service. ? Your trust means the world to us! ? #CustomerAppreciation #ReliableService #SkillfulTeam #Rochester
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? Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you found our service professional, prompt, and friendly. ?? We appreciate your recommendation! #VirgilsAutoRepair #CustomerAppreciation #Rochester
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Thanks for the kind words, John! ? We're glad to have been able to help you out with your oil change. #oilchange #Rochester #VirgilsAutoRepair&Towing
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