Disappointed in the bait and switch. Called for a valve stem replacement for vehicle with working TPMS system. Was told that they have the valve stem I needed but when they inspected my tire the valve stem I wanted to replace went from a slow leak to inoperable. They did not have the valve stem I came in for and instead suggested a new TPMS that works with the valve stems they have for $100+. Ended up getting just the valve stem so I can drive the vehicle out of there for $30. So spent $30 and an hour of my time to be in the same position I was in before I got there. Net of the story is they didn’t have the part they said they had and made my situation worse than when I got there
DK
Dipmani K.
Centreville, VA
07/20/2022
0
AC nightmare
I had an AC check paid $213 for the refill and leak check. Was told the compressor and drier needed replacement at an additional cost of $1800. Declined, noticed central vents were not blowing when they had been before I dropped off the car. Also the rep told me the additional repair was more like $1500. Was in two minds about getting it done, went back spoke to the original rep who quoted $1800 who became rude and I made up my mind not to get the repair done as it was an old car. Forgot about the central vents, but when I went back they told me it had nothing to do with the ac service and they wanted another $135 diagnostic fee to look at the car. Spoke to the manager who gave me the same story. What a disaster!
So three trips and $213 later, not only is the AC still not working (which is okay), but now I have the central vents not blowing any air at all.
You can make up your mind - my recommendation - anything beyond an oil change or tire rotation don't trust these guys.
JP
Jeff P.
Centreville, VA
08/31/2021
0
Every time I go, I swear I’ll never go again
The only good thing about this place… Is its location. Otherwise, after 10 years of watching this place go downhill, there are no redeeming qualities. None. Not professional. Not timely. Not even all that capable. I’ve wasted more time here then I can shake a stick at. Avoid this place like the plague.
MP
Marlyn P.
Centreville, VA
05/16/2020
Very bad customer service
I had an appointment for 10am 5/16 I arrived a few minutes early. About an hour into my appointment the technician came out and said I needed brakes I told him I am only here for tires three times I also told him to take a picture of what he is talking about and show me he left me stand at the counter without saying anything 10 minutes later he came back with the pictures that was poorly taken and said he apologized that he couldn’t take proper pictures, after that I see him walking around, checking out other customers and will not update me on my car so I then ask how long more do they have they told me soon at 12:20 someone else came out and said everything in red needs alignment and it will cost $99 I asked when tires are changed alignment is not included? He said no I said well I should have been told about that. I am very disappointed with this company and the service I received here, customers are not mechanics we should be told about the process and what is included and what is not. I will surely get Dateline to investigate this shop because I do not want what happened to me happen to someone else.
Not Recommended
JL
Joey L.
Manassas, VA
10/07/2019
Bad bad bad.
I've never posted a 'bad' review even when a business establishment meets the minimum required but I had to let the unsuspecting person in need know. Not going to waste anymore time on this!
Not Recommended
KV
Kim V.
Centreville, VA
01/23/2019
Great
I always take my car to the centreville location in Centreville. Today I visit my friend in south riding so I have spare time to stop at this location in Loundoun county. The reception is as welcome as well as I receive at Centreville. I will give you feedback when car is ready.
Recommended
MK
majdi k.
Centreville, VA
07/31/2018
Bad behavior and bad Service
Virginia tire & auto is known for high standard of customer service & customer satisfaction, but unfortunately this is not the case with Centreville location & John Miller the store manager , i had to take the car for alignment after slight hit to curb, they said that they can not align the car due to suspension damage, and to make the story short I had to run after them for 3 days to get the estimate to fix suspension, the estimate came with 2600$ for replacing all suspension parts on the driver side only, I decided to take the car for second opinion to Sears and here is the surprise, it coast only 180$, they needed to add camber bolt and align the car, so I decide to speak with John Miller the store manager of Centreville location to address this issue, so John said that they needed 3 days for estimate because they were locking for used parts from the junk yard and he said that the car is old and do not worth fix it with new parts (what a disrespect) & (the car is 1999 while many cars on the road with this age & running fine), then he said bring the car to check if sears replaced parts to align it, so I did take the car to them ( this will be the forth time going to them for the same issue), now on that visit the tech. with John & his general service manager were all involved in the conversation & they were trying to justify why they asked for 2600$, all the three were fighting me with rudeness & disrespect, finally John pulled fifty $ in cash from his pocket & said take your money back (although I paid by credit card he did return money in cash!!!) , extremely bad experience .
Not Recommended
CS
Charles S.
Centreville, VA
07/31/2017
Convienant and expertise. Very knowledgeable with what's going on with your car. Makes it comforting experience.
I have experienced their services before and I was please with the confidence they had in their work
Recommended
RA
Raul A.
Centreville, VA
08/14/2016
Good service
Explained the service clearly
Recommended
BG
Barry G.
Haymarket, VA
02/05/2016
420 Blaze It
C and the crew got that Dank kush, coming back 24/7 420 Blaze it. Although this fat customer was their and he was making a scene with his fat face, no mustache... very unprofessional.
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