Service Department's Reviews

4.8

(1,262 Reviews)

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Recent Reviews

Susan C.

Williamson, NY

04/24/2025

Caveat Emptor

If I could give them no stars, I would. Today I had yet another unpleasant encounter at Vision Hyundai, this time with "Big Dan" (who has a "Big Dan" sign in his office but apparently has no last name). Today, in a barrage of anger spoken loud enough for every employee and visitor to hear, he shamed me for attempting to use an "extended warranty" that was pressure-sold to me by ""Lily," who no longer works there (gee, I wonder why). It turns out that the entire thing is bogus, so plainly so that when I called the warranty company to discuss it, they claimed "we don't offer that," even though I had a contract in hand with their phone number on it stating that they do. Apparently upper management was not interested in resolving this issue, but I did get a response from Jim Hillery, president of Vision Automotive Group -- in fact, after sending him an email I received FOUR phone calls! However, they were all from salespeople at different Vision stores, each of whom tried to sell me a car. THIS is how Jim Hillery problem-solves? Let me explain something to him, his salespeople, and Big Dan: If I dropped a penny on the showroom floor, I would immediately retrieve it and put it in my pocket, because even one penny is too much for me to waste at Vision Hyundai. I've already contacted HyundaiUSA; maybe they will be successful in straightening this out whereas I was not. Caveat emptor, a lesson I learned too late.

Norman B.

Rochester, NY

06/19/2023

Vision Hyundai Sales Team in Webster was Awesome

Let Nancy help find your next new or used vehicular. I can only say I'm handicapped and use a walker and flagged her down outside in my car about my appointment. She was great. This story is way to long but a shout out to Mark the sales manager Dan the man in finace. I bought my. Used Kia Sorento at a great price with great trade in value with a payment i could afford with an all inclusive warrenty. I got what i needed and wanted. Thank you to all. Awesome, Awesome, Awesome. My name is Norm B and I'm not a robot ?.

Norman B.

Rochester, NY

06/19/2023

Vision Hyundai Sales Team in Webster was Awesome

Sean F.

Dansville, NY

06/13/2023

Slow service

I made an appointment to have an inspection and tire rotation done at 1PM and showed up just before one. After waiting an hour and 45 minutes I was asked a question about my vin code at 2:45PM and informed they were pulling it in. What is the point of making an appointment?

Gretchen P.

Fredonia, NY

03/18/2023

Exceptional Service

Nancy Cedeno-Leonard is an outstanding sales representative. She arranged a great deal on a used SUV for us. She has a keen business knowledge, professional, and is very personable.

Boyd D.

Perry, NY

02/24/2023

Great experience!

This is a shout out to Vision's Salesman Dan Gulyan. He made buying a certified pre-owned vehicle a great experience. He was very professional, thorough, and considerate.

Lisa A.

Williamson, NY

11/15/2022

Troubleshooting

Thank you Dan G...you did an outstanding job helping me figure out my BlueLink issue without hesitation! Your assistance, patience and sense of humor are greatly appreciated! You are a true asset to Vision Hyundai.

Susan W.

Webster, NY

07/01/2022

2012 Hyundai Sonata

It was time to move on from my 2007 Sentra. Anthony found my "newer" ride and he was great to work with. He found a lender when I wasn't sure it would be possible! I'm very happy with the Sonata and Anthony's efforts were matched by his upbeat and positive personality.

Verified Customer

East Rochester, NY

2010 Hyundai Genesis Coupe

04/05/2022

Service Type: Repair

Verified Customer

Category: Service

Exceptional service!

Vision hyundai Webster has the absolute best service department! Tyler Dave and Pete are the best service team we have ever dealt with! Will absolutely be returning!

Dave B., Service manager from Vision Hyundai Of Webster responded on 04/05/2022 03:55 PM

Thank you for the survey and feedback

Employees worked with

TYLER FISCHER

Marjan K.

Rochester, NY

2021 Hyundai Sonata

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

service department

service and sale departments -the great customer service!

Dave B., Service manager from Vision Hyundai Of Webster responded on 03/31/2022 05:52 PM

Marjan thank you for the survey and feedback

Employees worked with

TYLER FISCHER

Verified Customer

Webster, NY

2021 Hyundai Venue

03/20/2022

Service Type: Repair

Verified Customer

Category: Service

Brake light repair

Staff friendly, service was less than an hour.

Dave B., Service manager from Vision Hyundai Of Webster responded on 03/21/2022 04:26 AM

Zanr thank you for the survey and feedback

Employees worked with

TYLER FISCHER

Julie M.

Webster, NY

2021 Hyundai Kona

03/17/2022

Service Type: Maintenance

Verified Customer

Category: Service

Exceptional

AJ and Tyler are fabulous! They are both very welcoming and knowledgeable! They have both gone out of their way to find my car that I bought from AJ and properly maintain my car. They are exceptional and what they do and o could not be any happier!

Dave B., Service manager from Vision Hyundai Of Webster responded on 03/18/2022 04:36 AM

Julie thank you for the survey and feedback.

Employees worked with

TYLER FISCHER

Jonathan S.

Marion, NY

2022 Hyundai Tucson Phev

03/14/2022

Service Type: Repair

Verified Customer

Category: Service

Great service department. Staff was very knowledgeable and helpful

Your dealerships is great, I believe Tyler was his name did a great job. If I am mistaken I apologize… I am writing this many hours after . Thank you for excellent service and attention to detail.

Dave B., Service manager from Vision Hyundai Of Webster responded on 03/15/2022 03:39 AM

Jonathan thank you for the survey and feedback.

Employees worked with

TYLER FISCHER