When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more
Verified CustomerJohn,
Thank you for your feedback. We’re genuinely sorry to hear about your recent experience and understand your frustration, especially after being a loyal customer for several years.
We take concerns like yours seriously and would like the opportunity to address them directly. To ensure full transparency, we would be happy to schedule a time for you to come in so we can put your vehicle on the lift and show you the exact source of the oil leak firsthand. Our goal is to make sure you feel informed and confident about any recommendations we provide.
Please feel free to contact us at your convenience so we can set up a time that works for you. We value your business and hope to rebuild your trust.
Brian Bowersock - West Automotive Group
760-741-0071
During my latest visit, I brought the truck in for a visible oil leak that they were supposed to repair a couple of months before. They told me there was no leak (where I can SEE that oil had dropped on my driveway) but there was another leak (where there is no oil on my drive way) that will require a $3500 repair for a $200 part.
I simply brought it to the attention of the manager so he would know why he lost a customer of 4 years.