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West Oceanside Automotive And Transmission

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(58 Reviews)
66
Write a Review
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Score Details

5 stars
75%
4 stars
6%
3 stars
3%
2 stars
3%
1 star
10%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
5.0
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

West Automotive Group in Oceanside, CA, can assist you with auto repairs and maintenance to keep your car in good condition for optimal performance and longevity. Regular auto repair and maintenance services can help identify potential issues early on, saving you from costly repairs. While several repair shops are in the San Diego area, West Automotive Group in Oceanside, CA, can assist you with auto repairs and maintenance to keep your car in good condition for optimal performance and longevity. Regular auto repair and maintenance services can help identify potential issues early on, saving you from costly repairs. While several repair shops are in the San Diego area, finding one that meets all your needs can be challenging. We offer a range of auto repair services, and that’s why we are a top choice for vehicle owners in the area. Our Oceanside location is one of 5 locations in the greater San Diego area. West Automotive Group offers a comprehensive range of services, including transmission services for all types of vehicles, brake repairs, diagnostics, smog checks, suspension repair, wheel alignment, and maintenance services. We also conduct regular inspections to identify any potential issues and prevent breakdowns. With over 30 years of experience, we have built a reputation for offering top-notch services at competitive rates. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(760) 722-7176
Visit Website
Opening in 1 minute
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
229 S Coast Hwy Oceanside, CA 92054
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West Oceanside Automotive And Transmission's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(58 Reviews)
Write a Review
Recent Reviews
Verified Customer
Vista, CA
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Thankful to have them!
Trustworthy and reliable! Reasonable cost and they don’t try to upsell…. So glad we have West Oceanside Automotive and Transmission to help us keep our cars running! We’ve used them for several car issues, including a replaced transmission, and we’re very happy with the work!
AQ
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Andrew Q.
Oceanside, CA
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Masterclass
I had my first journey with transmission issues and I am so thankful I ended up at this location.

I was and am still blown away at the whole experience. The team, process, accommodations, turn around time and price were simply masterclass.

This place and its team are clearly industry leading professionals.
SC
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Suzanne C.
Carlsbad, CA
Ford Escape
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/24/2025
verified customerVerified Customer
8
True to their word. Good communication
I was due for 100 k milage tune up and had an appointment at Ford. Had a check engine light come on the day before and was next store to west automotive. Price wise both ford and West were expensive. Josh was very upfront with costs and saved money by replacing a cracked valve cover at the same time as the tune up. The cost was as quoted. Car is fine now.
SW
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Suzanne W.
Oceanside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
10
Your local, trusted mechanic
After the dealership charged me a lot of money for shotty work, West Oside put a lot of thought and effort into diagnosing a difficult electrical problem. Then, they charged me a small amount. I’m so glad to have found them right in my neighborhood.
BB
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Brian B.
Chula Vista, CA
Dodge Journey
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2025
verified customerVerified Customer
4
Transmission
A lot more noises with the vehicle
Air bag light came on
Transmission whines
Staff was nice
Brian B. from West Oceanside Automotive And Transmission responded on 04/15/2025 04:55 PM

Hi Brian Berry,

Thank you for your feedback. We're sorry to hear you experienced additional noise and the airbag light issue with your vehicle. We appreciate your acknowledging our staff's service and are glad we could assist with the transmission replacement on your 2015 Dodge Journey R/T.

If you’re having concerns, please don’t hesitate to reach out—we’d be happy to take another look and make sure everything is correct and operating as it should. Your satisfaction and safety are of the Highest Importance to all of us here at the West Automotive Group.

Best regards,
Brian Bowersock – West Automotive Group

760-722-7176

DH
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Dave H.
Mission Viejo, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/01/2025
0
Paid $2,500.00 for them to tell me that my engine needed to be replaced
Nice guys, but charged $2,500 to change a timing belt hoping there was no engine damage. Of coarse there was engine damage, need a new engine, they want $14,000 to replace. Towed out of their shop for $500. They need a new business model to repair a 2005 Toyota, maybe learn how to trouble shoot. Never going back.
Brian B. from West Oceanside Automotive And Transmission responded on 04/02/2025 02:07 PM

Dave,

Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it must be to face unexpected issues with your vehicle, and we always strive to provide honest and thorough assessments.

Regarding the timing belt replacement and the subsequent engine damage, our goal is to diagnose and repair issues with complete transparency, though we recognize that situations like this can be stressful. The true fact is the only way to diagnosis a properly broke timing belt and to verify if a vehicle engine has experienced internal valve damage after a broken timing belt is to replace the timing belt and set the entire timing up and then check for proper engine compression. If you were to check with any Master technician, they would advise you we followed the proper procedure in diagnosing this failure. I am truly sorry this did not meet your expectations.   

If you’d like to discuss this further or if you have any additional concerns, please don’t hesitate to reach out to us directly. We hope you find the right solution for your vehicle moving forward.

Brian Bowersock

Master certified ASE Technician

CR
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Carlos R.
Oceanside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
10
Very happy
I have been taking 3 of my cars to you guys and you have helped me in no other way that other people would. So thank you for your help .
JM
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Jenn M.
Oceanside, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/27/2025
0
Charged for No service and No Diagnosis
Prior to my car receiving a diagnostic test I asked the dealer if they were able to service my make, model and year. I was told yes after giving a clear description of the problem. However I was charged the full diagnostic test without a diagnosis since my particular make, model and year was not able to be serviced. This lack of honesty left me with a very negative impression. After taking it to the dealer, the dealer laughed and stated they charge you $154 to tell you to take it to the dealer. None of the information that was given helped the dealer whatsoever in diagnosing the issue. Customers shouldn’t have to pay when the agreed service was completed.
Brian B. from West Oceanside Automotive And Transmission responded on 03/31/2025 04:02 PM

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with our service. It's never our intention to mislead or cause any inconvenience to our customers. We understand how important it is for you to receive accurate information, and we’re truly sorry that the service didn’t meet your expectations.

We strive to provide transparent communication about the services we offer, and it seems we fell short in your case. We will review our processes to ensure that situations like this are avoided in the future. Please feel free to reach out to us directly so we can discuss this further and explore how we can make things right.

Thank you for your patience and for bringing this matter to our attention.

WL
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William L.
Carlsbad, CA
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Good oil change
The folls at West Oceanside Auto did a good job with my truck's oil change. Fast, courteous service.
SP
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Stanley P.
Carlsbad, CA
Chevrolet Camaro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Fixed it.
Extremely competent and professional. "Love 'em.

Stan Prowse
Verified Customer
Oceanside, CA
Dodge Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2025
verified customerVerified Customer
8
Helpful
Helped find and fix mine check engine light problem
JB
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Jill B.
Oceanside, CA
Toyota Corolla
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Impressed by the owner's accessibility and his pride in his customer service standard.
Had a problem with a leak after my Toyota was serviced. Dean, the owner of the shop contacted me and was very concerned. The shop took care of the leak immediately! It was minor but the fact that the owner reached out to me to address the problem and make sure all my questions and concerns were answered is a testimony to the integrity and the work ethic and in addition the customer service that is paramount to his business. I will highly recommend West Oceanside Automotive and Transmission to all my friends!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2025
1
dissapointed
Disappointing because after service it was not inspected for leaks and my driveway had 2 large transmission puddles the next day. I asked what they could do about my driveway and I was told to buy a cleaner. After 2 hours of me cleaning and rinsing it faded most of the spill but never received an apology or offer of remedy. After I called again to seek a remedy a driver was sent to my house with $20...the cost of the cleaner I bought. After spending hundreds of dollars with no offer for remedy I will not be returning. I was expecting that the owner might have reached out to me but never heard from him.
Brian B. from West Oceanside Automotive And Transmission responded on 01/09/2025 02:39 PM

Jill,

Thank you for your time on the phone Recently, truly appreciate you and the confidence you instill in us by allowing us to service and repair your vehicle.  

Dean

WL
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William L.
Carlsbad, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
10
Top-Tier Auto Shop
Excellent customer service and mechanical work. The tune up, brake job, and suspension work went perfectly. Everything was fixed right the first time and for a reasonable service price. The work on my Toyota Tacoma truck was delivered as promised and on time. Great auto shop. I plan to return again in the near future.
VS
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Valerie S.
Oceanside, CA
Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/15/2024
verified customerVerified Customer
5
Routine maintenance
Nine hours to do an oil change, tire rotation and wiper blades AFTER having made a reservation. Obviously, allowing me to make a reservation was only placating the customer. Their policy is ONLY drop off and they will get to it when they can.
I had to pick up my vehicle the following day because I CANNOT drive after dark and I informed them of that when I was there at 9 AM for my 9:30 AM appointment.
Brian B. from West Oceanside Automotive And Transmission responded on 12/17/2024 07:46 PM

Valerie, I would like to apologize for the communication concerns on our side during your last visit for an Oil change and Inspection on your 2012 Hyundai Accent, Your satisfaction is of the highest Importance to all of us here at the West Automotive Group, I do realize we made an error by not reaching out and getting you back in your vehicle sooner in the day when you had brought your vehicle in for service, I truly apologize, as I know you are aware this is not the norm for us as your vehicle has been in twice prior with great results. So please accept my apology and let me know if there is anything I can do to help you with your vehicle in the future. Brian    

RH
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Rick H.
Oceanside, CA
Ram 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
10
The crew is Great
Super helpful and communication is spot on! Josh went above and beyond, figuring out that the repairs should be covered under a warranty issue.
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