Thank you for reaching out, as we appreciate your feedback and insight. We are disappointed to hear about the circumstances that prompted your contact. We encourage you to contact our customer care team at (844) 340-9741 to discuss any ongoing concerns and for further support.
Genesis Consumer Affairs^mm
We appreciate you bringing this to our attention but are disappointed to hear about this troubling situation. We would like to take this opportunity to investigate this further. We have escalated your concerns to one of our case managers to contact you today for further assistance. Thank you.