Hello Scott,  We’re so sorry to hear about your experience with one of our retailers. Although each Genesis retailer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. In the future, we would like to encourage you to reach out to our customer care team at (844)-340-9741 if you require further assistance or need additional support. Thank you ^cc

 

Hello Derron, Thank you for contacting Genesis Motor America. We are disappointed to hear about the circumstances that prompted your contact. Nothing is more important than the safety of Genesis guests, therefore we have forwarded your complaint to the appropriate department for further review and will have a case manager reach out to you. ^cc

Thank you, Andrew, for reaching out and sharing your concerns about your Genesis 2024 GV70. Our records indicate that you are already in contact with one of our Case Managers. Please continue to collaborate with your Case Manager to address your vehicle's concerns and the survey concerns you have highlighted. We appreciate your attention to this matter. Thank you. ^cc