Good car, good dealership, bad car company
On-line access to pay off car inpossible to use. Sent a check for pay off, but was told repeately that it had not been received. Stopped payment on the check and with the aid of the customer service in India, electronically transferred the money. The next day the finance center in Dallas, Texas cashed the check. Now Hyundai has over $15,000, resulting in an over payment of $7532.12. Customer service agreed that there was an overpayment and that a check would be mailed to me in 3 weeks. It didn't happen! Then I was told it had to be reviewed. Again no refund was sent out. Then I was told that I had to speak to a supervisor, who said that the matter would be expedited, but the person who had to approve it was not there at this time. Still no refund. Again I was transferred to a supervisor, and was told it would be coming to me the first part of the next week. It did not happen! I called again and was transferred to another supervisor who told me that it would come to me in the first part of the following week. The check finally arrived on Saturday, May 1st. I mailed my check on March 2nd. It took 2 months to complete this transaction. The excuse I was given was because it was a large amount, it had to be reviewed. For a multi-billion dollar corporation, this is a minor amount of money and this delaying of issuing a refund is either gross incompetence or an atempt at theft. This is the second new Hyundai that I have bought from Northtowne Hyundai, and they have been great cars, the salesman and dealership was excellent to work with, but because of the way I have been treated by the Company; I will not recommend or buy another Hyundai.