My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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The sales person Randy was very knowledgeable down-to-earth and made feel like he really tried to get
me a good deal made me feel like family The whole staff was really awesome
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Scarlett in the parts department is fantastic! Every time I call, she is so cheerful and knowledgeabl
e. I really do appreciate someone with excellent customer service skills. Walnut Creek Cadillac is so lucky to have someone so kind & knowledgeable working with them. I love supporting other local small businesses, like ours. Thank you so much again, Scarlett, for all your help!
Good service, just took a little longer than expected. Please don't change my seat adjustments, if p
ossible. Maybe on the next touring model they could have memory seats.
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I really liked Genesis of Glenview. It was a no-pressure dealership with very friendly people to dea
l with. I virtually only heard once from the salesman after he'd shown me the car, vs. other places who constantly hound you either through internet or phone. The purchase was pretty seamless, and I look forward to maintaining my car with such a friendly dealership.
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I was in and out of the dealership in two hours with the exact car my Wife wanted. This is the third
vehicle I’ve purchased from Gettel and I’ll always buy from them. Merrick is my salesman and I’d recommend him to everyone!!
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While my Internet purchase Comes with its own set of challenges, the Fresno team performed at a high-
level. I am very pleased with my purchase and experience.
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Call, email, buy, lease, trade, whatever you’re in the market for, ASK FOR BRYAN in sales!!! These da
ys, no matter where you go, good customer service is hard to find. My family has purchased as well as brought our vehicles to Toyota HB for multiple years and I would say their sales and service has been decent at best. However, most recently Bryan was my contact when it came time to decide how to proceed with my Sequoia lease, and I have never received better customer service in my life. I had a complicated situation, and he jumped through hoops with me keeping in touch over a 6 week period to help me decide the best way to go about acquiring a new car, and what to do with “Big Brenda” before her lease was up. I never even met Bryan in person, never shook his hand, he never made even a dollar from our text/email interactions.
Best customer service ever!!
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The sales process was seamless and easy. I checked out a couple of Genesis closer to me and was not
happy with the sales process. I was looking for a specific vehicle and when I found it at Genesis of Fairfield, I contacted them and spoke with Charles Goldstein. We started negotiations and came to an agreement on cost. The majority was done via email and over the phone including initial paperwork which was convenient especially with fears of Covid. When I went to pick up the vehicle, I meet Charles and he was as polite and professional as he was over the phone. The whole transaction from start to finish was easy with no surprises. This is an upscale dealership and they treat their customers with respect and professionalism. Will definitely come back for my next vehicle.
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