Yeah, right! Guess what I test drove several top cars in this class, and I have to say Car and Driver
got it right. I have been looking for this vehicle for a while now. Imagine my surprise when I called and Gentry (he’s the man) said yes we have one you can drive. Drove it, came back, made a deal and now I’m a new Genesis owner.
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Just bought my first brand new car and returned to Klein Honda for their outstanding no pressure sale
smanship. I can't say enough, but I drove away with every need being met and all my prayers answered. I will try to post a video clip my daughter created of our experience. 2022 Honda Civic Hatchback Boost Blue Pearl Touring. Super grateful to Edmund, our Salesman, and Marc, our Finance Director. Blessings.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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The sales person Randy was very knowledgeable down-to-earth and made feel like he really tried to get
me a good deal made me feel like family The whole staff was really awesome
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Scarlett in the parts department is fantastic! Every time I call, she is so cheerful and knowledgeabl
e. I really do appreciate someone with excellent customer service skills. Walnut Creek Cadillac is so lucky to have someone so kind & knowledgeable working with them. I love supporting other local small businesses, like ours. Thank you so much again, Scarlett, for all your help!
Good service, just took a little longer than expected. Please don't change my seat adjustments, if p
ossible. Maybe on the next touring model they could have memory seats.
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I really liked Genesis of Glenview. It was a no-pressure dealership with very friendly people to dea
l with. I virtually only heard once from the salesman after he'd shown me the car, vs. other places who constantly hound you either through internet or phone. The purchase was pretty seamless, and I look forward to maintaining my car with such a friendly dealership.
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I was in and out of the dealership in two hours with the exact car my Wife wanted. This is the third
vehicle I’ve purchased from Gettel and I’ll always buy from them. Merrick is my salesman and I’d recommend him to everyone!!
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While my Internet purchase Comes with its own set of challenges, the Fresno team performed at a high-
level. I am very pleased with my purchase and experience.
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