They helped me out when the other Kia dealer in town literally left me stranded with a towed tellurid
e due to other dealer mistake in not replacing gear fluid. They were very responsive, professional, kept me informed, and worked on my behalf to resolve. Repair was fast, great job. But the service experience was beyond expectations. Thank you Metro Kia!
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Riverside Ford has joined the Sunset Auto Family and is now Sunset Ford of Sumner. I could not be ha
ppier with this change! The Sunset Auto Family is known for giving their customers more with Warranty Protection For Life and Oil Changes for Life. Their service department is impeccable and I can't wait to bring my vehicle in for a free oil change !
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KATHERINE WAS OUR SALES PERSON, I WOULD HIGHLY RECOMMEND HER TO EVERYONE WHO WANTS A NEW SUBARU. SH
E WAS EXTREMELY HELPFUL EVEN BEFORE WE STEPPED IN TO THE DEALERSHIP.
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I brought my 2002 Corolla in for a multi-point inspection and had a great experience with the service
department at Toyota Gladstone. I worked with Jodie Chase, who was professional, welcoming, and very knowledgeable.
When I arrived, I was greeted right away and seen promptly by Jodie. After the inspection was complete, Jodie reviewed the work order with me, explained everything clearly, and helped prioritize what needed attention first. She also let me know that a lot of the issues I was experiencing were due to the car being low on oil. They even topped it off for me, and my car was running noticeably better when I left.
I was also given a ride home from the dealership and then a ride back when my car was ready, which made the whole process easy and convenient.
I'm very grateful for the helpful information and the care they showed for my vehicle. Thanks again to Jodie and the team at Gladstone Toyota. I definitely recommend their service department to others.
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Their process was so easy. Brandon was the manager working the deal from the start. He connected me
with Dave who was amazing to work with. I only spent about 50 mins buying the vehicle which is faster than I have ever had. Just an overall great experience. My next vehicles will be with Acura of Lynnwood.
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I only write reviews when there is something exceptional, either good (very few) or bad (quite a few)
. I have purchased several cars from Lexus Monterey Peninsula and have found them to be exceptionally good. I believe that the standard by which a company should be judged is not the fact they make mistakes, because we all make mistakes. Rather, the true standard for a company is what they do to correct their mistakes. I have to give Lexus Monterey an A+++ for their handling of my most recent dealings with them. I was given incorrect information regarding the features of a new Lexus ES300h Premium that I purchased. I was led to believe that said car had a number of features that were important to me, but the car was missing some of those features. I called Tony, the manager of the dealership, and explained my problem to him. We arranged a meeting to see what we could do to remedy the problem. And, here is where the A+++ comes in. Tony voided my purchase of the Lexus ES 300h Premium, despite the fact that I had already put over 1,000 miles on the car. Then he sold me a new Lexus ES 300h Luxury, which had all of the features I wanted and which was about $7,000 more that the car I returned. The bottom line is that the difference I had to pay for the new car was under $100. If that was not an A+++ for correcting a problem, I don't know what is. After that experience, I doubt very much that I would even consider purchasing a car from anyplace other than Lexus Monterey Peninsula. And, if you use them and have a problem, be sure to speak with Tony.
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