I just got back from a service appointment and can't believe how easy and professional it was! I hav
e dealt with a number of MB dealerships and Downtown LA Motors, especially Jerry D., has been the best experience I have had to date. I damaged a wheel on my car and Downtown had the wheel in stock and could get it done today. Jerry said he would get it done quickly, and before I knew it, my wheel was fixed, the car was washed, and I was on my way. I know where I will be bringing my car for service! Thanks again Jerry!
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I gave them one star because I can't give them no star I purchased a car from them and the said the c
ar was good but it wasn't after I purchased the car that day when I returned home all the warning lights came on and the engine light and I took the car back everything they said that they did they didn't do because when I got home the engine light came back on so before I took the car back again I give them one star when I receive a call from the general manager jeff patka and he said that if I don't take that one star down that he wasn't going work on my car that he felt some type of way that I did that and he don't have to work on my car because I purchased as is and he said he will not give me a rental car if they have to keep the car and no matter how many reviews I put up it still won't stop them from selling bad cars to people,so in the meantime I was asking to speak to the owner and I took the car back again they knew that I was coming from Wilmington Delaware so all they did was reset the light and told me that they couldn't find anything wrong that day when I was up there I receive a call from Michael lutman that the owner wouldn't be there the day I was up there that I had to come another day but get this the owner was there the he lied to me that was the last time I went up there so if the owner condone this kind of behavior he is only worried about money too so it's been four months and the engine light is still coming on so I did some research and found out the are laws that protect the people from dealership like this new or used or buy as is car too so people look lawyer up I will be this dealership needs to be taking down if there are any lawyers looking at this please help me and the people that this dealership done wrong
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I had an outstanding experience with Surecritic’s service. The platform was user‑friendly, and the re
view process was smooth from start to finish. The detailed guidelines helped me too
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Thanks to Quintin Coleman, the salesman, for making our new jeep purchase enjoyable and painless. He
went out of his way to find my wife and I the exact rubicon x we were looking for. Once the jeep arrived at the dealer, Quintin was very thorough in going over the details and explaining how everything worked!
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Mike and Carl were so helpful. They were honest when it came to the cost of the vehicle etc. They ca
re about the customer and not just about selling vehicles. It was a great experience
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Buying my first car was such a big moment for me and I’m so thankful I had someone like Charlie helpi
ng me through it. From the moment I walked in he greeted me with kindness, treated me with respect, and made the whole experience feel comfortable instead of stressful. He was genuinely one of the sweetest and most humble people I’ve met. He took the time to answer my questions, never made me feel pressured and truly cared about helping me find the right car. Something that really stood out to me was how he greeted me at the door and even shook my hand when I left. Such a small gesture but it meant a lot and showed the kind of person he is. I’ll always remember this experience and highly recommend asking for him if you’re looking for someone honest, patient, and kind to help you buy a car. Thank you again for making my first car buying experience such a special one.
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