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BEN GIRARD

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1203 reviews)
87

Reviews of BEN GIRARD

Verified Customer
Phoenix, AZ
2018 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
No impressed
My Kona is only six months old. The lift gate has not been right since I purchased it. Three months ago, a special part was ordered which took two months to receive. I had to call to check on it since service dept said they just didn't get to calling customers with special orders. Took vehicle in for repair, nothing changed. Need to take it in again.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 06:54 AM

We are sorry you are having issues with your Kona.

Our technician had checked the liftgate before returning it to you and found it working correctly at that time.  Matt will schedule you back in to have another look and we hope to find a final solution at that time.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
JW
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James W.
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service.
Online scheduling is easy and gives you many options for time and date. Servicing is always timely and mostly less than the estimate. Along with a very comfortable waiting area, is makes servicing more pleasant compared to any other Dealership I have dealt with. It goes without saying, all the personnel are the best you could hope for.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 07:53 AM

Thank you for the fantastic review and recommendation.

We are glad you enjoy your service with us and we look forward to being here for you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
JW
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John W.
Whitefish, MT
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department
Great Customer Service. Terrific customer waiting area. In and out in the estimated time frame. They even washed my car!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 07:51 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and clean atmosphere
Professional staff whom attend to your cars needs.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 07:51 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
WR
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William R.
Scottsdale, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service at earnhardt hyundai north scottsdale
Great service. Courteous people.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 07:51 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
DE
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Diane E.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy with Earnhardt Hyundai North Scottsdale
Service took less time than expected. Ben was great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 07:51 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
AL
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Arlene L.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Prompt service
Err in submitting bill,being charged for tire rotation which was not done. Taken off bill after I questioned charge.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 07:49 AM

Thank you for the feedback, very sorry for any confusion on the bill, know that we always want to make it right the first time.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
MS
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Marie Francoise S.
Carefree, AZ
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
verified customerVerified Customer
Category: Service
A good compromise
Michael and I worked out a good compromise. I hope that Hyundai Motor Company will also be as fair as was Michael.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/20/2018
Service Type: Maintenance
Category: Service
Disappointed
I was disappointed in the service outcome
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/21/2018 11:51 AM

We are truly sorry you were disappointed in the outcome of your last visit.

The new vehicle limited warranty for your Genesis had America's Best Warranty at 5 years/60,000 miles.  However, now your vehicle is more than 6 years old and has more than 70,000 miles on it, and there is simply no way for us to obtain coverage for your concern at this time.

Our goal is always to provide you with the very best service but unfortunately not even that allows us to re-write the parameters of your warranty.

We are happy to discuss your options further, feel free to contact me directly.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
JR
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Juan R.
Phoenix, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pure Awesomeness
Love this dealership from sales to service by far the best!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 07:48 AM

Thank you for the awesome review and recommendation for our sales and service teams.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
RM
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Robert M.
Cave Creek, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Pretty basic trip to have service done: oil change. Done in the time promised.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 07:47 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
BM
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Barbara M.
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhardt Hyundai always excels!
I am so happy with the first rate service I’ve always received at Earnhardt Hyundai. They are so consistently dependable and reasonably priced. Thank you Earnhardt!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 07:46 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Sun City, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Ben and Ricardo are excellent service advisors.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/19/2018 03:57 PM

Thank you for the excellent review and recommendation for Ricardo and Ben.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Mesa, AZ
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Always feel issues are dealt with customer satisfaction in mind.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/16/2018 09:42 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy and fast
They always make it so easy and fast to drop my car off for service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/13/2018 02:01 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
KH
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Karen H.
Phoenix, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with "BEN"efits!
Is there a more compassionate, HONEST, helpful, realistic, accommodating, reachable Service Rep than Ben Girard? I don't think so! Always 5 Star service with Ben. He recommends only the service your vehicle needs-nothing more-nothing less. Whenever I have a question Ben is always QUICK to call me back. He knows his customers! ALWAYS service with a smile-and a carwash. Woohoo! A complimentary bagel and coffee is appreciated too. Earnhardt Hyundai North Scottsdale won the lottery with Ben.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/13/2018 02:06 PM

What an amazing review - thank you for "Karen" enough to share your experiences with others.

We know what a great employee Ben Girard is and we are glad you've enjoyed working with him as much as we've enjoyed working with him - it does feel like winning the lottery everyday.

Thank you for choosing us and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
AG
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Albert G.
Scottsdale, AZ
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everything was great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/09/2018 03:00 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
SC
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Salvatore C.
Scottsdale, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Santa Fe Ltd., regularly scheduled service.
As a result of the outstanding service, which I have come to expect, my 2015 Santa Fe looks and drives like the day I first took delivery, My service adviser, Ben Girard, is always courteous and attentive to my every need.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/09/2018 03:02 PM

Thank you for the wonderful review and recommendation for Ben Girard your advisor.

We are happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
MO
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Michael O.
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good repair
They made a very big project into something simple for us. We did not need to go to three different places to have the car fixed. They had it all done for us. Body work, glass, and tires.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/09/2018 10:52 AM

What a visit this one was.

We are glad we could be your one-stop shop after 'the event' and we all look forward to your next visit for a much more routine oil change instead.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Phoenix, AZ
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service as usual
Ben took care of everything. He listened to my concerns and addressed them all.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/09/2018 10:50 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
MS
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Margaret S.
Scottsdale, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ben Girard
Ben Girard is alway helpful, friendly and knowledgeable. He is the reason I keep coming back. But
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/09/2018 10:49 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
BEN GIRARD
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