BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(464 reviews)
77

RW
gravatar
RICHARD W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2023
verified customerVerified Customer
10
Category: Service
Excellent service, very friendly people.
Excellent service always have the parts on hand. Bought a 2022 bronco from there, only place I’ll go to have my vehicle serviced
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:30 AM

Thank you, Richard, for choosing Mike White Ford of Coeur d'Alene and taking the time to leave us such a wonderful review. We are delighted to hear that you had a great experience and found the parts you needed. We appreciate your business and are proud to be the only place you go for vehicle service.

Employees worked with

CM
gravatar
CHARLES M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2023
verified customerVerified Customer
9
Category: Service
Oil change, tire rotate
Excellent service, a little oversell but not horrible.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:31 AM

Thank you for the great review, Charles! We are thrilled to hear that you had an excellent experience at Mike White Ford of Coeur d'Alene. We apologize if we may have oversold a bit, but we strive to ensure our customers are able to make the best decisions for their vehicle needs. We hope to have you as a customer again soon.

Employees worked with

CP
gravatar
CHARLES P.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2023
verified customerVerified Customer
10
Category: Service
great service
Had an oil change done as well as systems check. They recommended what should be done now and what should be done on our next visit. Everyone was quite considerate and helpful. The job was completed in a timely manner.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:31 AM

Thank you for taking the time to share your feedback, Charles! We are so glad to hear that we could provide you with a positive experience. We appreciate your business and look forward to serving you again.

Employees worked with

DM
gravatar
DORENE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2023
verified customerVerified Customer
10
Category: Service
They were friendly and willing to help.
They helped me with all my questions and fixed the issue I was having. You have a great team. I thank you for your service to your customers.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:31 AM

Thank you for your kind words, Dorene! We are so glad to have been able to help you and that you were pleased with the experience you had with us. We strive to make sure our customers are satisfied and that we exceed their expectations. We value your business and appreciate your feedback.

Employees worked with

DA
gravatar
DONNAMARIE A.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2023
verified customerVerified Customer
10
Category: Service
Great service
I had an oil change done, and the work where my tires were rotated, and my vehicle inspected. Everything was done faster than scheduled. They found that I need brakes, but did not make an extra hard push to make me commit to changing them that day, giving me the option to make plans. I thought the service was terrific.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:31 AM

Thank you for the great review, Donnamarie! We are pleased to hear that we were able to complete the work faster than expected. We appreciate your trust and understanding that we are here to help you make the best decisions for your vehicle. We are glad you found the service terrific.

Employees worked with

KC
gravatar
KAREN C.
Dalton Gardens, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2023
verified customerVerified Customer
10
Category: Service
lof
Great service as usual - Recommended what needed attention, but also mentioned what didnt.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:32 AM

Thank you for the positive review, Karen! We are so pleased to hear that you had a great experience at Mike White Ford of Coeur d'Alene. We look forward to having you back soon!

Employees worked with

RS
gravatar
REGINA S.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2023
verified customerVerified Customer
10
Category: Service
Service review
I've been coming to this same dealership since I bought my 2006 F150 brand new. Friendly service and I am a loyal customer. Wouldn't go anywhere else, they are honest..
Employees worked with

Verified Customer
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2023
verified customerVerified Customer
10
Category: Service
First oil change on '23 f250
Fast, prompt service. Complimentary car wash coupon was an unexpected bonus! Thanks for being open on Saturday for service!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:39 AM

Thank you for taking the time to share your positive experience with us! We take pride in our fast, prompt service and are glad you enjoyed the complimentary car wash coupon. It was our pleasure to serve you on Saturday, and we hope to assist you in the future.

Employees worked with

SM
gravatar
STEPHANIE M.
WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2023
verified customerVerified Customer
8
Category: Service
Oil change and overall check on my car
Great customer service unfortunate they no longer make sure the overall experience stands out
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:38 AM

Thank you Stephanie for your review. We appreciate you taking the time to give us your feedback. We strive to provide exceptional customer service and are sorry to hear that you did not have a complete experience. We have taken note of your comments and will look into ways to improve it.

Employees worked with

KH
gravatar
KIRK H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2023
verified customerVerified Customer
10
Category: Service
Quick and through
Friendly bunch of guys in the service dept. explained every service that was performed.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:07 AM

Thank you for the positive review, Kirk! We are always proud to have customers leave our service department feeling informed and taken care of. We strive to ensure that everyone leaves Mike White Ford of Coeur d'Alene with the knowledge that their vehicle was serviced with the highest standard of service.

Employees worked with

DR
gravatar
DIANA R.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2023
verified customerVerified Customer
10
Category: Service
2015 Edge
Friendly and helpful staff, service was quick (a little over an hour), waiting area is clean & comfortable (they did offer shuttle service if I didn't want to wait).
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:06 AM

We are so pleased to hear you had a positive experience with us at Mike White Ford Coeur d'Alene! We strive to provide customers with quick and efficient service, as well as a comfortable waiting area. You're feedback is much appreciated and we look forward to serving you again soon!

Employees worked with

BJ
gravatar
BRUCE J.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customerVerified Customer
10
Category: Service
Flexibility
They are very flexible at this dealership. Nothing seems to fluster them.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you for your kind review, Bruce! We are pleased to hear that you found our team at Mike White Ford of Coeur d'Alene to be flexible and accommodating. Our staff is dedicated to providing exceptional customer service and it is gratifying to know that it was reflected in your experience. We look forward to seeing you again in the future!

Employees worked with

CR
gravatar
CHARLES R.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customerVerified Customer
10
Category: Service
Prompt and efficient
I was about 15 minutes early for my appointment. I was met immediately, paperwork was ready and vehicle got right in. Oil change, tire rotation, windshield wiper replacement, and safety check was all done in less than 90 minutes.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

We are so glad that we could make your visit to Mike White Ford of Coeur d'Alene so smooth and efficient. We are committed to providing the best service to our customers and are delighted that we were able to meet your needs. Thank you for choosing us for your vehicle needs!

Employees worked with

BH
gravatar
Barbara H.
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customerVerified Customer
10
Category: Service
Excellent service
This was my first time at Mike White Ford of Coeur d"Alene, Idaho. Very friendly guy who checked me in. The service advisor was excellent. He explained everything to me. My appointment was at 9:30am. They told me my car would be done between 10:30am and 11am. They were done at 10:20am.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you so much for your 5 star review of our dealership, Barbara. We are incredibly pleased to hear about your great experience! We strive to provide our customers with excellent service and it is wonderful to know that we exceeded your expectations. We look forward to seeing you again!

Employees worked with

SS
gravatar
STEVEN S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customerVerified Customer
10
Category: Service
Good Job!
They were fast and did a great job! Also pretty affordable for everything.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:21 AM

We are thrilled to hear that you had a great experience with us! We always strive to provide fast, top-quality service at an affordable price. We are delighted that you were satisfied with the outcome. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

JH
gravatar
JOSEPH H.
Colville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2023
verified customerVerified Customer
10
Category: Service
Routine service and Winter tire installation
As always fast and courteous service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:20 AM

Thank you Joseph! We strive to make our customers have a great experience each time they visit us. We appreciate your loyalty and the trust you have placed in Mike White Ford of Coeur d’Alene and we look forward to continuing to serve you in the future.

Employees worked with

DG
gravatar
DAVID G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2023
verified customerVerified Customer
10
Category: Service
Very Easy
Easy process and was even able to reschedule at the last minute. No complaints
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:20 AM

Thank you, David! We are delighted that you had an easy process and were able to reschedule so quickly. We strive to make sure our customers are taken care of and we are glad that we could meet your needs.

Employees worked with

TH
gravatar
TERRY H.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customerVerified Customer
10
Category: Service
on time perfect service
always the best...keep it up
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:18 AM

Thank you, Terry, for your 5-star rating! We are so pleased to hear that you are always satisfied with the service at Mike White Ford of Coeur d'Alene. We strive to provide our customers with the best service possible and your feedback is greatly appreciated.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customerVerified Customer
10
Category: Service
Service Visit
The employees are friendly, helpful and knowledgeable! Great service as always!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:18 AM

Thank you for your business and for taking the time to review Mike White Ford of Coeur d'Alene. We are thrilled to hear that our employees provided you with friendly, helpful and knowledgeable service. We strive to provide excellent customer service and your words are a testament to that. We value your loyalty and look forward to serving you in the future.

Employees worked with

CR
gravatar
CHARLES R.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customerVerified Customer
10
Category: Service
Service visit
Excellent time management, professional people, clean facilities, friendly people. What more can I ask for? Keep up the good work!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:18 AM

Thank you Charles for the glowing review! We are so pleased to hear that you had a positive experience with us. We strive to provide excellent customer service and it's wonderful to know that it was appreciated. We are glad you enjoyed our clean facilities and friendly people. We look forward to serving you again soon.

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.