BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(453 reviews)
77

VM
gravatar
VICKI M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Category: Service
Great Service and Communications
Great service and communications.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/01/2025 08:21 AM

We appreciate your feedback, Vicki, and are delighted to hear that you were pleased with our service and communication! Clear communication is such an essential part of automotive sales and service. Our goal is to make it all as easy and straightforward as possible for our customers. If there's anything else you need, just let us know!

Employees worked with

GA
gravatar
GEORGE A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Category: Service
another "the works" service
another works service package plus 60,000 mile service for the transmission. Great service as always and comfortable waiting area.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/30/2025 05:10 PM

We appreciate you taking the time to share your experience with us! It's fantastic to hear that our service package and transmission maintenance met your expectations. We aim for comfort and convenience, and it sounds like our waiting area made the process a little more bearable! Thanks for your trust in us. Call on us whenever you need us--we'll be here!

Employees worked with

RG
gravatar
RICHARD G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2025
verified customerVerified Customer
10
Category: Service
oil change/tire rotation
professional, on time
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/29/2025 11:03 AM

We appreciate your feedback, Richard, and are glad to hear that you found our team to be professional and punctual. It's always nice to know that we are right on time! Your support means a lot to us, and we look forward to serving you in the future.

Employees worked with

WK
gravatar
WILLIAM K.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
Category: Service
Great service always a professional group of service employees
Always a professional group of employees. Enjoyed my talk with the sales person
Good coffee and nice waiting area.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/28/2025 11:25 PM

We appreciate you taking the time to share your experience with us, William! It’s great to hear that our team made a positive impression and that you enjoyed our coffee and waiting area. We aim to create a comfortable environment to blend business with a little relaxation. If you ever find yourself in need of more vehicle advice or, say, an espresso refill, you know where to find us!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/28/2025
verified customerVerified Customer
5
Category: Service
Impersonal
The Service Dept. brims with efficiency, but very little individual interest in the customer. From the first phone call to the vehicle pickup, it's all about getting me in and out. I have to ask about things like rebates and coupons. This last visit started out as an oil change, then "filters are dirty, do you want us to change?" Then sticker shock, $190 for the service, no one gave me a price quote or reviewed the work order in detail when I picked it up.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/02/2025 01:55 PM

Thank you for raising these issues to us. It sounds like we've got some work to do in terms of making sure that our communication measures up to the expectations that we set for ourselves. We never want our guests to feel any sort of sticker shock and we're sorry that you had that experience. We will work to improve upon this in the future.

Employees worked with

DP
gravatar
DAVID P.
Deer Park, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
Category: Service
Excellent
I pulled in they were at my door waiting got in and out in 30 to 40 minutes
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/28/2025 11:34 PM

We appreciate your feedback, David, and are glad to hear that our team was quick on their feet! It sounds like you had a speedy experience that rivals a Formula 1 pit stop. We strive to make sure that our customers are in and out without any unnecessary laps. If there's anything else we can assist you with, don’t hesitate to reach out!

Employees worked with

DS
gravatar
DAVID S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Category: Service
Quick oil change
I was happily surprised to get my oil changed in my pickup in well under an hour. This facility is the only place that has changed my oil and it’s always done proficiently and professionally. The staff that does the check in are always polite and have all my information ready when I walk in.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/19/2025 09:58 AM

We appreciate your feedback, David, and are glad to hear your oil change experience exceeded your expectations. It's great to know our team is efficient, professional, and ready to go when you arrive. We aim to make our oil changes fast and easy, so we're happy that we hit the mark. If you ever have any suggestions or need anything else, don’t hesitate to let us know!

Employees worked with

MC
gravatar
MIKE C.
Rockford, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
9
Category: Service
Oil Change.
I had the oil changed on my F350 and it was very easy and the folks were friendly.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/18/2025 10:22 AM

We appreciate you taking the time to share your experience with us, Mike! We're glad to hear that your oil change on the F350 was smooth sailing and that our team made the process a breeze. It sounds like we can add "friendliness" to our list of services! If you have any more automotive adventures in the future, we're here and ready to help.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2025
verified customerVerified Customer
9
Category: Service
Responsive
Always responsive and timely! Great customer service!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/18/2025 07:05 AM

It's fantastic to hear that our team was able to provide you with responsive and timely service! We aim to deliver customer service that makes your life easier. If there's anything else we can do to earn that fifth star, just let us know. Your feedback is what keeps us on our toes!

Employees worked with

Verified Customer
Farmington, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2025
verified customerVerified Customer
8
Category: Service
Always fine service--a couple of "customer service" issues this time
Had an oil change appointment, and like always, excellent service. They even fixed a rear cab brake light that had burned out.

There were a couple of "customer service" issues that were a bit disappointing, however.

1) I made my appointment 2 weeks ago, and the person I made the appointment with said nothing about a fairly significant price increase for an oil change. In March the oil change was $58 and change (no tire rotation).. Today, when I checked in, I was told the price was $83 and change (no tire rotation).

A business certainly isn't required to let customers know about price increases--and to be fair I didn't ask when I made my appointment. However, a customer doesn't have much choice when you are standing at the counter and have scheduled time out of an already busy schedule for an oil change, I was just taken by surprise, I guess.

2) Service tech or driver left an oil/grease spot about the size of a quarter just in front of the driver's seat on the carpet just missing the floormat. Was a protective paper used?
I think I was able to clean it--will have to wait until tomorrow after the carpet dries to know for sure.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/15/2025 07:56 AM

We appreciate you taking the time to share your thoughts with us! We're pleased that you found our service excellent and that we could fix that pesky brake light for you. Safety first! We genuinely apologize for the surprise price increase, however. Like everyone, we sometimes have to make changes in our pricing to reflect material cost increases, but we should have done more to keep you in the loop. We definitely want to make sure our customers feel prepared and informed when it comes to service costs. As for the oil spot, nobody wants to find that unwelcome addition on their carpet. We usually use protective covers to avoid these mishaps, so it's disappointing to hear we fell short in that area. We're glad you were able to tackle the cleanup. We'll be sharing your feedback with the team so we can up our game. Thank you for being part of the Mike White Ford family!

Employees worked with

Verified Customer
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Category: Service
Great service
N/a
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/14/2025 04:44 PM

Thanks for the five-star rating! We're glad to know you had a positive experience with our team! If there’s anything particular you’d like to share or any way we can help further, feel free to let us know. Your feedback is like gold, even the nuggets that come without a map.

Employees worked with

CL
gravatar
CHESTER L.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Category: Service
it very goog
ALL WENT GREAT
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/05/2025 11:14 AM

We appreciate your feedback! It sounds like everything went smoothly, which is music to our ears. If we could bottle up that kind of experience, we’d have a bestseller on our hands! If there's anything else we can help you with, just let us know.

Employees worked with

RR
gravatar
ROBERT R.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Category: Service
Quality service
Quality service from start to finish great personal
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/02/2025 03:44 PM

It's wonderful to hear that you experienced quality service throughout your visit! Our team always aims to treat customers like family. We're glad you felt that personal touch and hope the journey with your vehicle continues to be smooth. If you need anything else, you know where to find us!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Category: Service
Great service
Very friendly
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/31/2025 10:46 PM

We're glad to hear you enjoyed your experience! Friendly faces really do make a difference in your car shopping journey. We appreciate you taking the time to share your feedback. Looking forward to welcoming you back for your next adventure!

Employees worked with

KC
gravatar
KEN C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Category: Service
Great Dealership!
Mike White Ford is second to none in service. I can always count on the service department being completely professional from the moment I drop off either one of my cars until I pick them up on time and perfectly serviced.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/31/2025 01:49 PM

Thank you, Ken! We're glad to hear that Mike White Ford is hitting all the right notes when it comes to service. It's great to know that our team is keeping your vehicles running smoothly and getting you back on the road without any hiccups. Your trust in us means a lot, and we promise to keep delivering that level of professionalism—after all, we like to think of ourselves as the “pit crew” for your cars! Looking forward to continuing to serve you and your vehicles.

Employees worked with

RD
gravatar
ROBERT D.
Hauser, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Category: Service
Quick service
My truck was done in under one hour. Excellent service very friendly very efficient. Very much appreciated.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/28/2025 05:36 PM

Thanks, Robert! It's wonderful to hear that your truck was in and out in under an hour! We aim to keep things smooth, professional, and as easy for you as possible. Our team is always ready to roll, so we're glad to know you felt the friendliness and efficiency. We're glad to have you as part of the Mike White Ford family. Enjoy the miles and call us when you need us!

Employees worked with

TN
gravatar
TRUC N.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Category: Service
Love Mike White Ford Service Team
Scheduling and the entire process have ALWAYS been great! Very kind, curious, attentive, very reasonably priced, quick service time.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/23/2025 09:05 AM

Thanks, Truc! It sounds like we've hit the sweet spot with our scheduling and service! We're glad to hear that our team has been kind and attentive while keeping things moving quickly and at reasonable prices. We aim to make your experience as smooth as a freshly paved road. If you ever need anything else, we’re just a call away!

Employees worked with

Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Category: Service
40K mile service
I went in for my 40K Mike service on my 2022 Mach E. Pretty uneventful. Not much maintenance on a Mach E. In and out in about 45 mins.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/17/2025 02:43 PM

We're delighted to hear that your 40K service for the Mach E was as smooth as a well-oiled machine! It's a good sign when the maintenance is low-key and quick—just like any good click-and-go feature should be. If only all car services felt like a pit stop in a race! We appreciate your taking the time to share your experience with us. Safe driving, and may your Mach E keep bringing you joy on the road!

Employees worked with

JH
gravatar
JAMES H.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2025
verified customerVerified Customer
7
Category: Service
Great service, but
Pricey…even with the free car wash
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/17/2025 10:52 AM

We appreciate you taking the time to share your thoughts with us, James. We understand that pricing can sometimes feel a bit on the higher side, even when we throw in a complimentary car wash to keep things shiny, but we're always striving to provide excellent service and quality parts at a reasonable cost. Your feedback is important to us, and we hope to see you again next time you need automotive service so we can earn that fifth star!

Employees worked with

DW
gravatar
DINA W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Category: Service
First time at Mike White Ford
My service advisor Brent Parker did an amazing job. He answered all my questions honestly & fairly. I felt like he was looking out for me & my car. Great first impression of my first service at Mike White. Will be a returning customer for sure!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/15/2025 09:01 AM

Thank you, Dina! We're glad to hear that Brent made such a positive impression during your first service with us! It sounds like he really knows how to put the "service" in "service advisor." We're all about looking out for both our customers and their cars, so it's fantastic to know you felt that care. We can’t wait to welcome you back for your next visit—it sounds like it’ll be more of a reunion than anything else!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.