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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(777 reviews)
79

Reviews of Cole Patterson

JS
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JANICE S.
Wallace, ID
Jeep Cherokee
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2019
verified customerVerified Customer
Category: Service
Service at 9:00 on June 21st.
The service work was fine, but please remove the telephone numbers listed as Cont, Bus, and Cell. I only have my home number listed, and was called on that number to tell me that my car was ready. I do not give out my cell number, as I often have it turned off. Janice Solum
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2019 08:11 AM

Janice - Thank you for reaching out to us on this matter. We're sorry that the phone fields were less than satisfactory and hope the rest of your visit went smoothly. I will make sure that the service department is aware of the situation and that the incorrect numbers are removed. We hope to ensure a 5-star experience in the next time that you bring your vehicle to us. Please let us know if there is anything else we can do - (208) 664-9211.

Employees worked with
CP
Cole Patterson
Service Advisor
JG
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JAMES G.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2019
verified customerVerified Customer
Category: Service
Oil change & Tire Rotation- Glove box - Child door lock
They did a good job. They changed the oil and rotated the tires. Ordered the parts for the glove box.

Will schedule around July 15 for glove box and child lock repair.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2019 08:02 AM

James, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with
CP
Cole Patterson
Service Advisor
ES
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EVA S.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
verified customerVerified Customer
Category: Service
Service on 2016 F150
Friendly staff, especially Curley. Service was completed in a timely manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2019 08:02 AM

Eva, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! Curly is a highly valued team member and I will pass your kind words along to him.

Employees worked with
CP
Cole Patterson
Service Advisor
DL
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DAVE L.
Greenacres, WA
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
verified customerVerified Customer
Category: Service
Service to my 2017 mustang gt was just what I wanted.
They were friendly, quick, and with no worries. I didn't get the run a round and wanted to sell me extra stuff. Thank you!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2019 08:01 AM

Dave, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with
CP
Cole Patterson
Service Advisor
HB
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HENRY B.
Newman Lake, WA
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Mike White Ford of Coeur d/Alene
Work on our auto is always taken care of great. No problems ever.
Keep up the good work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 10:30 AM

Henry, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with
CP
Cole Patterson
Service Advisor
JH
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JERRY H.
Post Falls, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Good people good service
Service with a smile. On time and on error free
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:13 AM

Jerry, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We hope that your next experience with us will be 5 star perfection!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Service car
Always a good experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:11 AM

We are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with
CP
Cole Patterson
Service Advisor
LP
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LARRY P.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Service
The service team is fast and very courteous!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:09 AM

Larry, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! We will pass your kind words onto our service department!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Dillingham, AK
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
verified customerVerified Customer
Category: Service
Fast and flexible
Pretty hard not to come back here. Fast and thorough service. They got me done in time for me to pick up my dad at the eye clinic.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:08 AM

We are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! 

Employees worked with
CP
Cole Patterson
Service Advisor
DS
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DAVID S.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2019
verified customerVerified Customer
Category: Service
Warranty work
While in for an oil change the dealership found a damp area under my oil pan and they felt the pan gasket needed to be changed. It was covered under warranty and the repair work scheduled. The process was easy and I was treated well as always. I’ll know later if the new gasket is holding.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/18/2019 03:04 PM

David, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! We've got full confidence in the new gasket but if you need any further assistance, don't hesitate to call us at (208) 664-9211!

Employees worked with
CP
Cole Patterson
Service Advisor
DC
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DON C.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2019
verified customerVerified Customer
Category: Service
Mike White' s team made it right.
Thanks to Nate, Tim, and Tyler for their outstanding professionalism working to get me a great deal.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 09:17 AM

This is what we like to hear! Thank you Don, for taking the time to share your experience with us! We appreciate you choosing Mike White Ford and we can not wait to see you again! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
ED
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ERIC D.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2019
verified customerVerified Customer
Category: Service
great service department
Went to get a small issue fixed and they got it done in less time than expected, also got a quote for wheels and tires for way less than everyone else!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/07/2019 04:55 PM

This is what we like to hear! Thank you so much Eric, for taking the time to write such a wonderful review! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
MC
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MARY C.
Rathdrum, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
Great place
Was in and out within an hour for my oil change and vehicle check. The staff is great, and the waiting area is very comfortable.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/07/2019 01:51 PM

Thank you Mary, for leaving us a great review! We are incredibly happy to hear that you enjoyed our waiting area and have a great experience with our Service Department. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
RC
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REX C.
Dalton Gardens, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
1st lof
My first LOF on my new Explorer. They treated myself and my new vehicle with great care.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:53 AM

This is fantastic to hear! Thank you so much Rex, for this 5 star review and recommendation. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
EW
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ELLEN W.
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
great service
Friendly, attention to detail, respectful.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:51 AM

We love happy customers, Ellen! Thank you so much for taking the time to share such kind and thoughtful words about our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
verified customerVerified Customer
Category: Service
Professional service
I have had a very good experience with Mike White Ford. The employees I’ve dealt with are professional and listen to my concerns.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/30/2019 11:44 AM

We love happy Customers! I`m pleased to hear that you had a "very good experience" with us! We appreciate you choosing Mike White Ford and hope you have a fantastic weekend! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
HW
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HELEN W.
Spirit Lake, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
verified customerVerified Customer
Category: Service
Great service team
As usual, my recent service appointment was handled promptly and professionally. Your service department is the best!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/30/2019 10:55 AM

We think you are the best Helen! Thank you so much for taking the time to write such thoughtful words about our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
verified customerVerified Customer
Category: Service
Outstanding Service...!
I completely Trust the Service Dept, they are Always Friendly and leave no stone unturned when explaining things. Thank You... ?
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/29/2019 03:45 PM

Wow, thank you so much for this glowing review about our Service Department! This review and recommendation means a lot to out team! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
LT
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LORRI T.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
verified customerVerified Customer
Category: Service
Recent visit
Customer service. I am listened to about my concerns.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/29/2019 03:33 PM

We love happy customers Lorri! Thank you so much for taking the time to share such kind word about our Dealership! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
DB
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DENNIS B.
Coeur D Alene, ID
Lincoln MKZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
verified customerVerified Customer
Category: Service
All good.
Had oil changed. Was less than I was told it would be. Thet did a full inspection of my car, and I was told it was in great condition. Great bunch of people.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/29/2019 01:29 PM

This is what we like to hear! Thank you so much Dennis, for taking the time to write such kind and thoughtful words about our Service Department. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
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