EO

EARL Ostreicher

Service Advisor
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(810 reviews)
78

Verified Customer
Winter Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Pleasant Experience
This was my third visit for my car’s regular maintenance service. Each visit has been a pleasant experience. Friendly staff and clean and pleasant waiting area for customers.
TONY L., Service Manager from Holler Hyundai responded on 12/10/2021 05:48 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

ZQ
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Zahriel Q.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing service
Excellent service! I was taken care of very great! Ty was able to work with my schedule and got the airbag extension done for my vehicle
TONY L., Service Manager from Holler Hyundai responded on 12/06/2021 02:32 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JS
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Jeffrey S.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast service
Ty was able to fit us in for a safety recall and routine maintenance. The recall was performed, and we got the car back the next day. Good job Ty!!! thanks.
TONY L., Service Manager from Holler Hyundai responded on 11/30/2021 02:25 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JL
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Julio L.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Professional setting and overall experience. Thank you!
I have been a customer with Holler Hyundai for years and always been treated professionally and with courtesy. Service is A+ class. Looking forward to bringing my vehicle to Holler Hyundai for years to come.
TONY L., Service Manager from Holler Hyundai responded on 11/29/2021 02:34 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Winter Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast friendly service.
The check in was fast and efficient. The waiting area is set up well, clean & comfortable. Check out was done in a timely manner with the Tucson brought right to the door. Kudos to Ty O. for making it a great experience.
TONY L., Service Manager from Holler Hyundai responded on 11/29/2021 02:33 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Winter Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service experiences
Ty in service is awesome! Always does an excellent job with a great attitude!
TONY L., Service Manager from Holler Hyundai responded on 11/17/2021 02:32 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JG
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John G.
Winter Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
All that I stated re service and Ty still stands
I have no further comment, everything still stands as stated
TONY L., Service Manager from Holler Hyundai responded on 11/11/2021 02:34 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

ES
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Edward S.
Lake Mary, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Latest service appointment
This visit was a routine oil change, that also needed filters changed. I enquired about the software change that I had been notified of by mail, and Ty said he had already taken care of that at the last visit. Everything was done efficiently and Ty was awesome about explaining everything that was going to be done and the related charges, before I ever left the service desk. He said it would be done by two and I received notice at noon that it was ready!
TONY L., Service Manager from Holler Hyundai responded on 10/25/2021 07:19 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

DM
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Dana M.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The staff member I dealt with was great, thanks !
The service I got from Holler was very pleasant! The dealership where I purchased my vehicle would not even try to get me in for service, Holler worked to fit me in . Thanks!
TONY L., Service Manager from Holler Hyundai responded on 10/01/2021 12:22 PM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Winter Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Friendly staff. Good service.
TONY L., Service Manager from Holler Hyundai responded on 10/01/2021 04:41 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Maitland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Where you’re appreciated as a customer
The people at Holler make you feel wanted and appreciated as a customer. They know you can go elsewhere to buy and service your vehicle, so they go the extra mile to make sure your visit goes smoothly.
TONY L., Service Manager from Holler Hyundai responded on 09/29/2021 04:13 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

BW
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Booker W.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I was very satisfied with the service and I helped for the really wars
I wanna say thanks to all the service department from the inside to the outside thank you very much.
TONY L., Service Manager from Holler Hyundai responded on 09/15/2021 02:30 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

TS
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Tracy S.
Longwood, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Great and fast!
TONY L., Service Manager from Holler Hyundai responded on 09/03/2021 12:15 PM

Thank you for the 5 STAR Survey. "TY" is great!!! We value your business.

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

DM
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Donnie M.
Apopka, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service
When I purchased my Hyundai Santa Fe in 2012, the ONLY service department that I have used is Holler.
Ty and his team have always been attentive and have done a great job making sure that I knew what the
car needed and were always honest with me. I would have no desire to use another service department for my car. Thank you Ty and team! It is a pleasure to recommend this dealership for service!!
Ms. Donnie Morrison
TONY L., Service Manager from Holler Hyundai responded on 09/01/2021 04:24 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

DC
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Dean C.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Ty for Mayor
If you go to Holler Hyundai I hope Ty is your guy. He makes going there a pleasure every time
TONY L., Service Manager from Holler Hyundai responded on 08/23/2021 02:43 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

RB
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Richard B.
Winter Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Customer
Excellent
TONY L., Service Manager from Holler Hyundai responded on 08/20/2021 08:01 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

CV
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Carl V.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
Ty showed excellent custome service from our very 1st conversation til our last. I feel he cared about my situation, listened, respected my time, and was very professional.
TONY L., Service Manager from Holler Hyundai responded on 08/17/2021 02:31 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Great experience from start to finish. Highly recommended.
TONY L., Service Manager from Holler Hyundai responded on 08/16/2021 02:25 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Above and Beyond
Ty was super helpful in working with my insurance co and getting my vehicle repaired quickly. kept me informed of the process/status. Super happy Holler Hyundai did the repair using OEM parts and I am back on the road. Thanks Ty
TONY L., Service Manager from Holler Hyundai responded on 08/11/2021 05:20 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Apopka, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job!!
Service was friendly, listened to problems and took care of them. We were kept up to date as to what was going on. Thank you
Recommended
TONY L., Service Manager from Holler Hyundai responded on 08/06/2021 02:28 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
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