EO

EARL Ostreicher

Service Advisor
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(810 reviews)
78

JP
gravatar
Jack P.
Apopka, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Hyundai Dealership
Great Hyundai Dealership & they do super repairs
Recommended
TONY L., Service Manager from Holler Hyundai responded on 03/15/2021 06:22 AM

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
TONY L., Service Manager from Holler Hyundai responded on 03/15/2021 06:23 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

SH
gravatar
Stephen H.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I’ve been going to Ty for my car service since 2014, always friendly and professional .
Recommended
TONY L., Service Manager from Holler Hyundai responded on 03/12/2021 07:03 AM

Tony LupoThank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

LO
gravatar
Linda O.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service !
I always enjoy coming here for service . They are ready when you walk in the door to make your day .The Service is excellent , I am so happy that I purchased my car here.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 03/08/2021 06:57 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

KA
gravatar
Karim A.
Winter Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Despise the internet being down , I still got great service for my oil change . I am not going anywhere else . When the time is right I will buy my next car at that dealership
Recommended
TONY L., Service Manager from Holler Hyundai responded on 03/03/2021 07:26 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

RP
gravatar
Renee P.
Apopka, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Always treated well. Ty is the best customer rep! He will listen and do his utmost to help with any issue you’re car is having. Service is great even during these trying times.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 03/01/2021 02:34 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JR
gravatar
Jean R.
Maitland, FL
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Holler Hyundai
I have been going to this dealership for almost 20 years, never disappointed. Excellent customer service each visit. Ty is their best asset, very conscientious, texted me on his day off to be sure everything was done properly.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 02/22/2021 03:05 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

RR
gravatar
Robbin R.
Casselberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fabulous
The best
Recommended
TONY L., Service Manager from Holler Hyundai responded on 02/18/2021 07:38 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JR
gravatar
Julio R.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Good experience and great customer service.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 02/16/2021 02:32 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

MT
gravatar
Michael T.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
my holler service experience
Service Rep Ty Ostreicher was extremely efficient and courteous in processing all my service needs. He is obviously very knowledgeable in the Hyundai brand and the needs of his customers. He kept me updated on the maintenance my vehicle was receiving and the expected time of completion. I was very pleased with my Holler experience.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 02/15/2021 06:34 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JS
gravatar
Jeffrey S.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealership
Nice place, needs updating
Recommended
TONY L., Service Manager from Holler Hyundai responded on 02/12/2021 05:55 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

SC
gravatar
Stephanie C.
Casselberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
This dealership and service always do a great job taking care of their customers, only place I go
Recommended
TONY L., Service Manager from Holler Hyundai responded on 02/11/2021 12:39 PM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

DW
gravatar
Deborah W.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great people and close to work
they are the best!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 02/08/2021 10:12 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Casselberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Service excellent
Recommended
TONY L., Service Manager from Holler Hyundai responded on 02/04/2021 02:39 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

DR
gravatar
Dalton R.
Maitland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy and trustworthy
Ty made it an easy process.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 01/29/2021 05:02 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

NT
gravatar
Nicole T.
Saint Cloud, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service Team
Purchased my 2019 Kona here and I come back regularly for my car's service. We are so pleased with their professionalism that despite moving further away, we continue to go to this specific location, knowing that we will always be taken care of. Ty and Derek have both provided excellent customer service!
Recommended
TONY L., Service Manager from Holler Hyundai responded on 01/29/2021 05:02 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

VG
gravatar
Vincent G.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Honesty X2
So there are two things that were memorable from my last service visit. After arriving right on time and checking in with Ty, he made it a point to tell me that a few members of the team were down with COVID-19 and that the shop was short staffed, which may cause an extended wait time. As you can imagine this is not the news you want to hear when you check in for service however, to me it was important that Ty let me know that upfront right out of the gate, instead of glossing over it and me finding out later. Customers need to be fully informed even when the news is not good news. The second memorable thing about this visit is when getting back into my car, there was a $20 bill in the change cup. It must have slipped down in between the seats at sometime over the last several months and was apparently found by whomever vacuumed out the interior of my car. My thought upon seeing that the money was that there are probably some service centers out there where that $20 bill would not have been returned to me, but it was at Holler Hyundai. Please thank whomever cleaned my car for their honesty and integrity. So two types of honesty experienced during my last visit, both different, but both important to me as a customer. That is why the drive from Lake Nona is worth my time when my car needs service. Vince-Satisfied Customer
Recommended
TONY L., Service Manager from Holler Hyundai responded on 01/25/2021 05:19 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JC
gravatar
John C.
Longwood, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Nice job
Recommended
TONY L., Service Manager from Holler Hyundai responded on 01/21/2021 02:35 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

JB
gravatar
Jason B.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service always!
Always a great experience
Recommended
TONY L., Service Manager from Holler Hyundai responded on 01/19/2021 02:35 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic service
While an emergency wiped out the service area of service consultants, Ty handled the
folks who needed assistance with quiet and efficient speed and extreme politeness.
Recommended
TONY L., Service Manager from Holler Hyundai responded on 01/19/2021 02:34 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com

Verified Customer
Apopka, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
X
XX
Recommended
TONY L., Service Manager from Holler Hyundai responded on 01/16/2021 02:31 AM

Thank you for taking the time to complete the survey! We appreciate your feedback

Tony Lupo
Service & Parts Director
Holler Hyundai 
Genesis North Orlando 
(407)-357-4049
tlupo@hollerhyundai.com
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.