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SureCritic / Hyundai Dealer / Lee Johnson Hyundai of Everett / Eric Roberts
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Eric Roberts

Service Advisor
Lee Johnson Hyundai of Everett
Eric joins a small group of veteran employees who have been with us since 2017! With Eric as your Service Advisor, from the time you schedule your visit to the time your vehicle is ready for pickup, Eric will be there every step of the way!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(867 reviews)
85

Reviews of Eric Roberts

RD
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Rolf D.
Bothell, WA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everett Hyundai Service
Work done well, done efficiently, at a cost I can easily afford.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 05/08/2017 07:17 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

Employees worked with
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Eric Roberts
Service Advisor
BJ
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Bilali J.
Seattle, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are always helping people for the program.
Of course yes
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 05/05/2017 01:51 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

Employees worked with
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Eric Roberts
Service Advisor
CF
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CRAIG F.
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service; oil change.
Everything was fine; car was ready sooner than I expected.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 05/05/2017 01:52 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

Employees worked with
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Eric Roberts
Service Advisor
TT
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Tracy T.
Everett, WA
2009 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disappointed
Not happy!
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 05/02/2017 07:42 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Lake Stevens, WA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great job!
good service!
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 05/01/2017 01:04 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

Employees worked with
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Eric Roberts
Service Advisor
BB
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Buzz B.
Everett, WA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place
I always get my car serviced here.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/28/2017 05:07 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

Employees worked with
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Eric Roberts
Service Advisor
CM
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Caroline M.
Everett, WA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a positive experience
I've purchased 3 cars from Hyundai of Everett and they have done all my service and repairs. The staff is always friendly, professional and work is completed in a timely manner.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:29 AM

Thank you for your business. Looking forward to see you again!

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:30 AM

Thank you for your business. Looking forward to see you again!

Employees worked with
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Eric Roberts
Service Advisor
JR
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Judith R.
Snohomish, WA
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why?? I hate this!!
Hate this ????
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:30 AM

Thank you for your business. Looking forward to see you again!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Lake Stevens, WA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
Employees always in a good mood and always explain everything with details. My car was ready before I was expecting. It is always a pleasure to deal with all off you.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:31 AM

Thank you for your business. Looking forward to see you again!

Employees worked with
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Eric Roberts
Service Advisor
LH
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Lawrence H.
Lynnwood, WA
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisifed in Everett
Great place to buy a car and a terrific place for service. Quick and reasonable!
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:32 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager  of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

Employees worked with
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Eric Roberts
Service Advisor
AT
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Anteneh T.
Seattle, WA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customerservice
Friendlyservice
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:35 AM

Thank you for your business. Looking forward to see you again!

Employees worked with
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Eric Roberts
Service Advisor
CM
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Chris M.
Everett, WA
2004 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work in progress!
Best in town. Just keep working on integrity and honesty.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/17/2017 03:27 PM

Chris,
Thank you very much for your feed back.

Sincerely
Cliff Hutton
Service Manager

Employees worked with
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Eric Roberts
Service Advisor
TB
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THOMAS B.
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unclear if problem is resolved. Time will tell.
I did not have a service appointment on April 10th. I did have an appointment on April 7th. My service was for 7,500 mile routine and also to diagnose a low tire pressure warning on my rt front tire that occurred three times. I was told either the pressure sensor or the reader were giving a warning when the tire pressure was correct. The rt front wheel was rotated to the rt rear and I was told to return for a 2-3 hour scheduled diagnostic. I made appt. for April 12th. Between the 7th and 12th I received low pressure alert from the rt rear wheel. Diagnostic on the 12th showed no problem and check for tire leak showed no leak. On drive from dealer I noted the rt rear wheel pressure dropped 1psi in first 10 miles. I am not confident the problem has been resolved. My responses are negative but if you ask me again in a couple of weeks you may get a more positive response.
Not Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/12/2017 12:43 PM

Thomas,
 I see we just serviced your vehicle this morning and relearned your Tire Pressure Monitor System and checked your tire for leaks with no leaks found. Driving for 10 miles is not correct time frame to see if the problem is fixed. It is normal for tire pressure to change while driving. The tire pressures will go up and down with the temp of the air in the tire.

I will be contacting you soon to resolve your concerns.

Sincerely

Clifford Hutton
Service Manager

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Everett, WA
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Performance
Necessary work explained and work completed in a timely manner as always.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:52 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
DC
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Danielle C.
Edmonds, WA
2007 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people are friendly and the service is completed on time.
I enjoy bringing my car to this dealership. :)
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:54 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
KS
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Kathleen S.
Edmonds, WA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
We bought a car here 3 years ago- the best car buying experience ever!- and have been bringing it in for service ever since. They are honest, dependable and really go above and beyond to provide a great customer experience. In addition to competent, reliable service, the drinks, snacks tv and newspapers, in their waiting room makes any time waiting fly by. As if all this wasnt enough- after each service they throw in a free car wash coupon. We'll never take our car anywhere else!
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:55 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
DM
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Daniel M.
Everett, WA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
AWSUM SERVICE ALWAYS
The staff is well knowledged, always happy to answer any questions you have, and will work endlessly to resolve any and all problems what ever they may be. Customer satisfaction is always there number one goal.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:55 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

 

Employees worked with
avatar
Eric Roberts
Service Advisor
FR
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Franklin R.
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great experience mechanics
Yes, The job get well done
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:37 AM

Thank you for your business. Looking forward to see you again!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Marysville, WA
2007 HYUNDAI ACCENT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2017
verified customerVerified Customer
Category: Service
Service dept is fine not like it used to be
Customer service is really lacking since they moved to the new building. But still ok to deal with.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:38 AM

 

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

Employees worked with
avatar
Eric Roberts
Service Advisor
DB
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David B.
Marysville, WA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great job!
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/25/2017 11:39 AM

Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
206-258-9100

Employees worked with
avatar
Eric Roberts
Service Advisor
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