Business Solutions
English French Canadian
SureCritic / Hyundai Dealer / McGrath City Hyundai / EDDY VELLEGA
EV

EDDY VELLEGA

McGrath City Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Reviews of EDDY VELLEGA

Verified Customer
Bensenville, IL
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trusted Service
I am confident in bringing my vehicle to McGrath City Hyundai for regular maintenence. I know that they will do a great job of inspecting my vehicle and letting me know about required services that will help my Elantra run as designed.

Every staff member I encountered was pleasant !
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/27/2019 10:43 AM

Hello Ilda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
SA
gravatar
Sheila A.
Chicago, IL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
they do what they say they're gonna do and do it well. they get the car back out of service on a timely basis.
We had both fuel level sensors in the gas tank replaced. It was expensive, but the cost was fair and the work was finished 24 hrs before promised. Service adviser Ed Vellega is knowledgeable, accommodating, and customer-sympathetic.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/24/2019 09:44 AM

Hello Shelia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
AC
gravatar
Alina C.
Cicero, IL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Once again blown away with the service and treatment I received. I was very happy with my service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/24/2019 09:46 AM

Hello Alina,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MC
gravatar
M C.
Chicago, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Ed Velaga takes the time to listen to the problem and makes sure it is solved. Very trustworthy.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/24/2019 09:47 AM

Hello M,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MP
gravatar
Maria P.
Cicero, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The people who serve you
It was estimated for a longer time it he did it in less of the time expected
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/20/2019 09:47 AM

Hello Maria,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
BJ
gravatar
Brad J.
Maywood, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job
Excellent professional service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:12 PM

Hello Brad,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
HR
gravatar
Herman R.
Elmwood Park, IL
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Excellent as always! Good quick service!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:11 PM

Hello Herman,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
TL
gravatar
Tiffany L.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Friendly and experienced team members. Edward was knowledgeable and able to get everything fixed on my car in one day.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:08 PM

Hello Tiffany,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RJ
gravatar
Ronald J.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ed
Fast work
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:08 PM

Hello Ronald,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
AM
gravatar
Adrienne M.
Chicago, IL
2002 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Dept
Great service department but I find these surveys really annoying. Ignored the first survey and got two followup phonecalls asking me to complete. Really, really annoying.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:03 PM

Hello Adriene,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JM
gravatar
John M.
Elmwood Park, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is top notch
Can't beat the service, just like to see prices held down!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:16 PM

Hello John,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Westchester, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Easy to reach the service department. Nice people. Good answering questions.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:18 PM

Hello Wendy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
KC
gravatar
Kwtay C.
Berwyn, IL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
I would recommend buying a car because sales was fine but I would not recommend getting service done at this dealership.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/11/2019 12:56 PM

Hello Kwtay,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
EV
EDDY VELLEGA
AM
gravatar
Alphia M.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Advisor
Eddy ensures that my time is valued. Often, I wait for service to be completed. Eddy makes sure that I take care if any recalls and if extended warranty is available, he makes sure it us used.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:01 PM

Hello Alphia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RR
gravatar
Ronald R.
Chicago, IL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ed Valenga cares about his customers
Ed Valenga goes out of his way to always make sure I'm satisfied. I have owned 5 Hyundai' s , and the service is important to me. Thank you to Ed!!!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:00 PM

Hello Ronald,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I didnt have to wait long and the repairs suggested were needed.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/02/2019 07:40 AM

Hello Tiaka,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MP
gravatar
Mitchell P.
Oak Park, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Ed's a great service manager knows his stuff
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/02/2019 07:42 AM

Hello Mitchell,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
PJ
gravatar
Phillip J.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
THE PRODUCT.
I still love this company; and their products. I been driving a Sonata for almost 4 years. I traded a 2014 for a 2018 because I knew it would be an improvement. On the other side I felt that my issues should've been resolved more efficiently without causing me to be inconvenienced more than normal. So on that note I'm not 100% satisfied; and my expectations were lowered.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/02/2019 07:39 AM

Hello Phillip,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
AB
gravatar
Anthony B.
Chicago, IL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Like McGrath
I like McGrath, just looking for something closer to the city.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/02/2019 07:42 AM

Hello Anthony,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
TP
gravatar
Theresa P.
Woodridge, IL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ed is the BEST!!!!!
My husband and I love McGrath Hydunai.The service department is the best!! Ed, always makes us feel like we are family and also makes sure all our concerns or questions are answered!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/28/2019 06:52 AM

Hello Theresa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.