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EV

EDDY VELLEGA

McGrath City Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Reviews of EDDY VELLEGA

Verified Customer
Joliet, IL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Manager
Always take good care of me
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 11/11/2019 09:08 AM

Hello 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
good service
comments
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 11/07/2019 01:56 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Oak Park, IL
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2019
verified customerVerified Customer
Category: Service
So I did reach out to me regarding the issue that I had with my vehicle
As of today 11/7/2019 (thursday) the low pressure tire indicator haven't came on
Recommended
Employees worked with
EV
EDDY VELLEGA
Verified Customer
Oak Park, IL
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2019
verified customerVerified Customer
Category: Service
So I did reach out to me regarding the issue that I had with my vehicle
As of today 11/7/2019 (thursday) the low pressure tire indicator haven't came on
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/01/2019
Service Type: Maintenance
Category: Service
The issues I've had & to many return visits for the same issue
I took my vehicle in for a tire rotation and a filter to be changed. Once I arrive home, i ran an errand later & my low tire pressure indicator light came on it was not on prior to going to the dealership
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 11/01/2019 10:50 PM

Hello,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
EV
EDDY VELLEGA
HM
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Harace M.
Riverdale, IL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service of Eddie Velaga the Service Writer
I Appreciate McGrath Dealership and the Staff because they treat me like a Family member of McGrath. Eddie is the Greatest Service Writer that I ever had an he deserved a Promotion and a Raised.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 10/21/2019 04:50 PM

Hello Harace,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employees worked with
EV
EDDY VELLEGA
CA
gravatar
Candelario A.
Chicago, IL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They really know their job well
Love this place they are very attentive and are true professionals
Recommended
Employees worked with
EV
EDDY VELLEGA
RF
gravatar
Rose F.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!!
Always pleasant when you enter the service department. They always explain to you what you need and why. They tell you how much the repair or service will cost, no surprise. Eddie Varga always takes care of me. He is always upfront with me.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2019 05:48 PM

Hello Rose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
VL
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Virginia L.
Chicago, IL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2019 05:51 PM

Hello Virginia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
AW
gravatar
Annie W.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people who work there
Good place to take your car, they answer your questions
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2019 05:52 PM

Hello Annie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
PM
gravatar
Porfiria M.
Cicero, IL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Good service and very professional
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/08/2019 05:37 PM

Hello Porfiria,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
WG
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Wesley G.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The service staff makes it great
The service staff are the best. They remember customers by names. They are always smiling and may you welcome. One thing you need more loaner cars. That won’t stop me from buying your cars.?
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/08/2019 05:35 PM

Hello Wesley,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
SG
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Sandra G.
Franklin Park, IL
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Bad Muffler
Not interested in stating what I really think right now.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/02/2019 05:38 PM

Hello Sandra,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
EV
EDDY VELLEGA
JS
gravatar
Josephine S.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Great service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/01/2019 05:37 AM

Hello Josephine,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JO
gravatar
James O.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
EDDY VELLEGA GIVE THE BEST SERVICE AND LISTEN TO YOU ABOUT MY CAR
very good job
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/01/2019 05:47 AM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Staff has always been professional and Service has always been completed accurately and in a timely manner.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/23/2019 05:31 PM

Hello Waldretta,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Oak Park, IL
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication
Need to read notes
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2019 05:28 PM

Hello Mae,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
EV
EDDY VELLEGA
JM
gravatar
James M.
Chicago, IL
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service and the service advisor that took care of me
Ed Velega and I have been friends since I brought my car in for service 10 years ago.
He has been very helpful in recommending whatever I need to keep my Azura in good shape.
I am very grateful for all his help.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2019 05:44 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
PO
gravatar
Pamela O.
Chicago, IL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like the service
I enjoy coming there people are friendly,I only had one problem not this time but the time before my car got damaged and no one told me, I didn’t realize it till the next morning and I couyprove it but I knew but besides that I enjoy having my car serviced there I just check my car now when I leave thank you
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2019 05:44 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
LW
gravatar
Leroy W.
River Forest, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
While it took longer than anticipated, there was a problem that needed to be resolved.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2019 05:45 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
DJ
gravatar
Doris J.
Chicago, IL
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
There's everything you need to wait for your car.ar.
Overall a 10. ?
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2019 05:45 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
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