JM

Jacob Mahar

Accessories Manager

Mike White Ford of Coeur d'Alene

Overall Rating

4.9

(265 reviews)

94

Reviews of Jacob Mahar

WR

WILLIAM R.

Spokane, WA

12/05/2018

Verified Customer

Category: Service

White Ford Gave me good service with a minimal of haggling, I feel I got a fair deal on my trade and on the new truck.

Jeff Collingwood did a superb Job showing me options and showing me how to run all of the bells and whistles. I also want to complement the Canadian gentleman who connected our phones to the truck and showed us how to use the GPS system.
I also want to mention Jacob Mahar in the Service Dept. I had several thing I wanted added and he was very helpful. The young lady at the front desk was very helpful and made us feel welcome.

I would like to make one suggestion: I was told that I needed a drivers license and Proof of Ins. for the rental car. Well, I forgot, as is not unusual for an 81year old. I suggest that you have your shuttle driver when taking a customer to the rental place ask the person: Do you have your proof of insurance and: do you have your drivers license? This would be especially helpful for older folks, In fact it might be a good idea to make up a card with those questions on it to give to the passengers. Thank you

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/06/2018 11:42 AM

Thank you so much William, for this amazing review and great feedback about our dealership! We are pleased to hear that you had a great experience from Service to sales and even in the lobby. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Accessories Manager

RM

REBECCA M.

Athol, ID

12/03/2018

Verified Customer

Category: Service

Curley was a pleasure

Thanks for your help Curley, what a great experience!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/06/2018 09:36 AM

This means so much to us Rebecca! Curly is a wonderful man and we are pleased to hear that you had a great experience with him! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Accessories Manager

Verified Customer

Sandpoint, ID

12/01/2018

Verified Customer

Category: Service

Amazing

Jacob was extremely knowledgeable and helpful. Great experience upgrading my f150

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/01/2018 03:29 PM

Thank you so much for taking the time to write this glowing review about Jacob and our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Accessories Manager

DM

DORAL M.

Coeur D Alene, ID

11/16/2018

Verified Customer

Category: Service

Purchase of a pickup to replace my F-350 Dually--

The outstanding warranty work on my new 2018 Ford F-150 !

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/17/2018 12:27 PM

This is what we love to hear Doral! Thank you for taking the time to write this review about our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again soon.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Accessories Manager

BC

BART C.

Bonners Ferry, ID

Ford F350

10/19/2018

Verified Customer

Category: Service

Excellent experience

We just purchased a new 2019 truck. The staff was exceptionally friendly and professional. The experience was awesome.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 10:38 AM

Hi Bart, Thank you for taking the time to rate and review our dealership. We are so glad we could find the right truck for you! We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Accessories Manager

Verified Customer

Coeur D'Alene, ID

08/23/2018

Verified Customer

Category: Service

Not very skilled

I was told by the service guys that they could complete some work for me so I scheduled a time and discussed with the scheduling people what I wanted. When I got there they said they could not do it, but they had an alternative. There alternative did not meet what I was trying to accomplish in the first place, which I did not know at the time. When they finished, it was not what I wanted. And they said what I wanted was not possible. In about 10-15 minutes in their parking lot I was able to do the programming myself by using youtube. needless to say, they did not try or look into the options. There was no reason to pay them for anything, I could have done it all myself in less. time. Everyone I spoke with was very nice and asked if they could do anything for me which was nice. But the reason I was there was to get my truck fixed. If everyone wasn't so nice, it'd be a 1 star.

Not Recommended

Employees worked with

Accessories Manager

RM

RUSSELL M.

Kingston, ID

Ford F250

08/21/2018

Verified Customer

Category: Service

Polite customer service

Customer service is great , work is great , just didn’t get a few things I was told I was going to get.

Recommended

Employees worked with

Accessories Manager

JM

JAMES M.

Rathdrum, ID

07/03/2018

Verified Customer

Category: Service

Problem that cant seem to be corrected

You keep asking the wrong person for a review. Take me off your list or whatever.....

Not Recommended

Employees worked with

Accessories Manager

CM

CHRISTOPHER M.

Hayden, ID

Ford Super Duty F-350 SRW

06/28/2018

Verified Customer

Category: Service

Recent Service on F-350

Parker Ford service department has professional service advisors and is always kept clean. Christian has always been a big help for me when I have any questions about my vehicle.
On this particular I met with Jacob Mahar, Accessories Manager at Parker Ford to get a new Fifth Wheel Hitch installed in my Ford F-350 truck. Jacob and his staff are very efficient and courteous.

Recommended

Employees worked with

Accessories Manager

Verified Customer

Missoula, MT

06/01/2018

Verified Customer

Category: Service

2017 Ford 150

Do good work

Recommended

Employees worked with

Accessories Manager

MG

MARCY G.

Newman Lake, WA

Ford Super Duty F-350 SRW

06/01/2018

Verified Customer

Category: Service

Friendly Staff

Jacob and Claudia in accessories are awesome. Great customer service! Do have concerns with length of time to get into service for repairs though. I feel 2 weeks out is ridiculous before you can get into the shop when your car has an issue. I think this needs to be evaluated and resolved! I can see a couple days but not 2weeks+.

Recommended

Employees worked with

Accessories Manager

TD

TROY D.

Coeur D Alene, ID

04/27/2018

Verified Customer

Category: Service

Awesome once again

Once again I was in and out quickly. Gotta love this service department.

Recommended

Employees worked with

Accessories Manager

LY

LINDA Y.

Post Falls, ID

04/06/2018

Verified Customer

Category: Service

Friendly Customer Service

Took Explorer in for oil change and to get the clear bra replaced. Very happy with the results.

Recommended

Employees worked with

Accessories Manager

PC

PHIL C.

Hauser, ID

04/04/2018

Verified Customer

Category: Service

Friendly and knowledgeable employees

Everyone we talked to were very friendly and very knowledgeable

Recommended

Employees worked with

Accessories Manager

MJ

MORRIS J.

Hayden, ID

02/09/2018

Verified Customer

Category: Service

Parker ford is great but Ford is way below my expectations.

When I bought my truck we noted how poorly the leather seats were sewn. Ford said I had to let a local upholstery shop try to fix the problem--a big fail.
You person at Parker took piks of the seats and sent them to Ford and they sent new seat covers and had my truck for another 2 days and the seats look worse than the one that were replaced--obviously your people saw that and supposedly took more piks knowing I would not accept them.
I was told that a factory rep will be there at the end of February and we need to meet with them.
I looked at the trucks on the line and the seats look good. If I had my way I would fire the inspector at the plant for allowing such shoddy workmanship leave. When you spend 50K for a truck you expect the seats to look like fine furniture not something that came from a Tijuana upholstery shop.
I have owned Dodges for the last 20 years and decide to give Ford another try, I have had Fords in the past and NEVER experienced anything like this.
I don't know what Ford is willing to do to make this right but they need to step up.
I don't have a problem with Parker--you have been very helpful and I know your hands are tied but maybe its time for the general manager or district manager to step in.
The above 1 star rating is on Ford Motor Co. not Parker you guys get a 5 star. Everyone I have had dealing with there has been great.
Your GM or DM can contact me at 509 496 0122(my cell)
Thank you
Morris and Sandra Jaskula

Recommended

Employees worked with

Accessories Manager

LF

LANCE F.

Hayden, ID

01/25/2018

Verified Customer

Category: Service

Top

Great job,well done

Recommended

Employees worked with

Accessories Manager

GV

GUY V.

Hayden, ID

11/28/2017

Verified Customer

Category: Service

Problem not fixed

Our new Explorer heated passenger seat barely gets warm. Write off: No codes found. So what does that mean? There is no fix?

Recommended

Employees worked with

Accessories Manager

TD

TERRY D.

Coeur D Alene, ID

11/22/2017

Verified Customer

Category: Service

Very helpful people

I made my appointment and got my truck in was very happy on how well the work was done. On time in fact done earlier than previously told.

Recommended

Employees worked with

Accessories Manager

KE

KEVYN E.

Coeur D'Alene, ID

Chevrolet Silverado 1500

11/12/2017

Verified Customer

Category: Service

Perfect service

The staff at Parker Ford is exceptional!

Recommended

Employees worked with

Accessories Manager

Verified Customer

Boise, ID

Ford Super Duty F-350 SRW

10/30/2017

Verified Customer

Category: Service

McMillen Jacobs 2017 F350

After Purchasing and having a service body poorly installed by a vendor, Mike Hedden and "All" of the service department that was involved in getting the truck repaired and some additional upgrades made to the truck on a very tight timeline, I have to say that you guys are awesome. Some of the best customer service I have seen. Thank You!

Recommended

Employees worked with

Accessories Manager

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