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SureCritic / Hyundai Dealer / Hyundai On Perryville / JAY L REDDEN
JR

JAY L REDDEN

Hyundai On Perryville
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(307 reviews)
70

Reviews of JAY L REDDEN

VA
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Vicky A.
Rockford, IL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Drive right in sit for only a few minutes problem taken care of car washed driveaway
I went in for my first routine oil change/inspection since purchasing my car. Very easy to make appointment, drive right in, have a seat and before I know it, I was told my car was done. By the time I was done paying the car had been run through the car wash and was waiting for me out front. Excellent service thank you thank you
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/25/2019 12:14 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
PG
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Patricia G.
Rockford, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Always impressed with their customer service, everyone I encounter is great.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/25/2019 11:35 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
MW
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Mary W.
Roscoe, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
AMAZING SERVICE!!
Always take my 2013 Sonata to Hyundai and they treat her like the great car she is. My 17 year old grandson recently borrowed it for a week...did NOT want to return it. Wanted me to take his Mercedes. I said, " No thank you...".
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/23/2019 12:19 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
EM
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Elaine M.
Monroe Center, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Love my Hyundai, and the service department
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/23/2019 04:20 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JB
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Janet B.
Davis, IL
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Was the closet dealer from where i live...
Ok service!!. What u would expect from a dealer.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/25/2019 10:07 AM

Thank you for your feedback from your recent visit here with us at Hyundai on Perryville . I do apologize about the car wash we do usually was the car weather permitting and vehicle will allow us . i did reach out and leave you a message today so we could talk further . Thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
EH
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Erich H.
Rockford, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service. Roberta and Sebastian are especially helpful and go above and beyond: great customer relations on their part.
The service staff offer great customer assistance on a consistent basis. They go above and beyond to make customers feel appreciated and focus sincerely on any concerns I may have regarding my car's care and smooth functioning. They are knowledgeable and quick to assist me in any way possible. Roberta and Sebastian are on the top of my list as examples of your employees who are deserving accolades for their positivity, integrity and quick responsiveness to your customers.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/19/2019 04:16 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
MR
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Mary R.
Nora, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
They told me, what they were going to do, and why,less than a hour, I was back on the road.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/17/2019 04:20 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
NS
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Nick S.
Freeport, IL
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department needs better leadership
Even the review takes longer than it should...

When things are going to take twice as long as it should you need to let the customer know. There is not a place out there that brags it takes over an hour for an oil change.. No one would go there...
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/17/2019 03:01 PM

Good Afternoon,
  Thanks for speaking with me this afternoon, glad we were able to talk about your recent visit . I apologize about the last visit we always strive to be better and will make sure on the next visit . Thank you .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
EG
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Ernesto G.
Rockford, IL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My car runs well. Thanks
All's Ok
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019 04:26 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Roscoe, IL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
To many recalls on Hyundai cars
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019 04:25 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
GP
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Gary P.
Rockford, IL
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
verified customerVerified Customer
Category: Service
Water pump a d wiring harness
They put in writing they repaired the wiring harness
Recommended
Employees worked with
JR
JAY L REDDEN
DM
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David M.
Rockford, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FAST SERVICE
fast service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/08/2019 10:43 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
SR
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Steven R.
Rockford, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service as usual
I have been doing business with this company since 2000. Always a pleasure
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/08/2019 04:21 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
GP
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Gary P.
Rockford, IL
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
verified customerVerified Customer
Category: Service
Water pump a d wiring harness
They put in writing they repaired the wiring harness
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2019
Service Type: Repair
Category: Service
Water pump problem
Dealership said the wiring harness had been repaired by someone. First of i knew of it. Said black tape not factory not theirs either. I must have had repaired some place else. The car has always been repaired at their shop. Shop said needed tech to look at the auto about who would pay.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/05/2019 10:05 AM

Good Afternoon,
    Thank you for your feed back we spoke this morning and i am waiting to hear back. I will reach out on Monday like we talked for more information . Thank You and have a great weekend .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
LB
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Lisa B.
Cherry Valley, IL
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Service Dept was efficient and took great care of my car!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/05/2019 05:19 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JL
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Judith L.
Machesney Park, IL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
very clean and efficient
very efficient,& fast,comfy waiting area. thank-you
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/04/2019 12:15 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Winnebago, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
The staff was friendly and professional.The waiting room was very nice with free Wy-fi and coffee,
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/03/2019 07:03 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
MR
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Mark R.
Machesney Park, IL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
They did the work they said they would
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/02/2019 01:42 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DG
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Donald G.
Davis Junction, IL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do what the customer asks.
I bought 2 cars from this . I felt like I got screwed. Don G.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/04/2019 11:42 AM

Good Afternoon ,
      Thank you for your feedback from your recent visit here with us at Hyundai on Perryville. I did try calling the number we have on file for you today,unfortunately it wasn't able to go through. If you get a chance please give me a call i would like to talk further about your concern. 

thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service personnel
Friendly service personnel who go out of their way to meet my needs.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/02/2019 04:17 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
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