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JR

JAY L REDDEN

Hyundai On Perryville
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(307 reviews)
70

Reviews of JAY L REDDEN

PC
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Patricia C.
Rockford, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai on Perryville
Very friendly and timely service was provided
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/25/2019 04:25 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good timely oil change
Oil change and tire rotation did not take too long.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/25/2019 04:25 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
BT
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Barbara T.
Roscoe, IL
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Satisfied
Very Happy with the results!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/19/2019 04:23 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JR
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Jerry R.
Cherry Valley, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is outstanding
Great service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/18/2019 07:50 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and tire rotation
Fast and easy!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/15/2019 04:25 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
SL
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Settimo L.
Machesney Park, IL
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Make you feel unwanted
Same staff there that give you the bad looks as i had to complain before ,now when i go in they just go away or not even knowledge you
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/08/2019 01:44 PM

Good afternoon,
    Sorry you feel this way about your visit , your information is incorrect i physically watched the technician replace your switch. i am not sure about what you mean with all the after market covers on your steering wheel. 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Got in quickly and was out with service done quickly.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/06/2019 10:55 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
NC
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Nora C.
Beloit, WI
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Individualized attention from the staff member.
The service staff member who greets you sees the service to the end and meets with you to explain the bill.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/04/2019 12:39 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
On our sixth Hyundai
The best sales and service around.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/01/2019 04:23 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not sure what the title should be.
All the service people are pleasant to deal with. They completed the service on time.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/30/2019 01:44 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JR
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Jerry R.
Cherry Valley, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Like how I was greeted and overall service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/29/2019 01:14 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
verified customerVerified Customer
Category: Service
Verified Customer
You took the time to call and discuss concerns. You resolved the issue. Timely follow through.
Recommended
Employees worked with
JR
JAY L REDDEN
ES
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Erich S.
Rockford, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
K
K
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/29/2019 04:26 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Fast and friendly
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/25/2019 04:25 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
ST
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Stanley T.
Rockford, IL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Hyundai Experience
The staff and their ability to make you feel important and appreciate your business. They will also suggest any additional service to be considered to keep
your vehicle in the best operational performance. Weather permitting, the occasional free car wash is definitely appreciated.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019 04:29 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JM
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Joseph M.
Dekalb, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change, rotate tires alignment
Had a oil change done and was recommended to have the tire's rotated which I expected and also had an alignment.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019 04:28 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
verified customerVerified Customer
Category: Service
Verified Customer
You took the time to call and discuss concerns. You resolved the issue. Timely follow through.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/17/2019
Service Type: Repair
Category: Service
Acceptable
Some difficulty related to completing repairs at no cost, despite being within the manufacturer warranty.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/18/2019 10:09 AM

Good Afternoon ,

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville. As we spoke on the phone , I am glad we were able to rectify your concerns . We look forward to seeing you next time and have a great weekend . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
MM
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Michael M.
Freeport, IL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people, Great shop, fast and good price !!
Nice people, Great shop, fast and good price !!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/16/2019 04:11 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service shop around!
Just came in for an oil change - but the service guys caught a couple of recalls I needed and took care of the whole package while I waited! Best service in town!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/15/2019 11:19 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
QT
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Quentin T.
Loves Park, IL
2014 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
A little more than I expected to pay but they got the job done right.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019 04:19 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
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