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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

Verified Customer
Chandler, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
I have bought three cars from San Tan Hyundai I love the cars & I love the customer service. It’s clean they do great job in the service department. My family has also bought cars from San Tan Hyundai
Recommended
Cara M. from San Tan Hyundai responded on 01/05/2018 09:17 AM

Thank you for your feedback. We appreciate you and your continued loyalty. It is a pleasure to help you at every visit. We look forward to helping you at your next service.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SP
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Sheila P.
Gilbert, AZ
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario provided exceptional service.
Mario provided exceptional service. We did not have an appointment and Mario got us in and provided prompt, professional service.
Recommended
Cara M. from San Tan Hyundai responded on 01/05/2018 09:30 AM

Sheila,
Thank you for your feedback and for recognizing Mario. We appreciate you and your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RM
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Raymund M.
Mesa, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change visit
Mario was very informative, letting me know the status of the oil change and I was a "walk-in". THANK YOU for communication.
Recommended
Cara M. from San Tan Hyundai responded on 01/03/2018 12:16 PM

Raymund,
Thank you for your feedback. We appreciate the time you took to recognize Mario for the wonderful communication that he provides his customers. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Queen Creek, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic service
As consistent
Recommended
Cara M. from San Tan Hyundai responded on 01/03/2018 07:34 AM

Thank you for your feedback. We appreciate you and your continued business. We appreciate the time you took to review your service. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RS
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Roland S.
Chandler, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent, timely, friendly service
Recommended
Cara M. from San Tan Hyundai responded on 01/02/2018 02:26 PM

Roland,
Thank you for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DP
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Donna P.
Chandler, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Mario Macias is my service person and he is very efficient, timely, friendly and always washes my vehicle that is great service.
,
Recommended
Cara M. from San Tan Hyundai responded on 01/02/2018 02:25 PM

Donna,
Thank you for your feedback. We appreciate the time you took to recognize Mario for the awesome job he does. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GB
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Garry B.
Mesa, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Sergio was awesome as usual. I have only one complaint. I’ve left emails for the boss there. He never answered my email. I wanted to ask him something and never received anything back from him.
Recommended
Cara M. from San Tan Hyundai responded on 01/02/2018 02:23 PM

Garry,
Thank you for your feedback and for recognizing your service adviser. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
VA
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Vance A.
Mesa, AZ
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario and the Service Department Rock!
The service, time and value were great. The staff was awesome as usual!
Recommended
Cara M. from San Tan Hyundai responded on 01/02/2018 02:15 PM

Vance,
Thank you for your feedback.  We appreciate you recognizing Mario for the wonderful job that he does. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KR
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Katherine R.
Queen Creek, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As always great Service!
I was in and out in no time. Great service.
Recommended
Cara M. from San Tan Hyundai responded on 01/02/2018 01:16 PM

Katherine,
Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
San Tan Valley, AZ
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
see previous statement
Not Recommended
Cara M. from San Tan Hyundai responded on 01/03/2018 08:25 AM

Thank you for your honest feedback. We apologize for the long wait and miscommunication. We can assure you that is not how we do business here at San Tan Hyundai. If you would like to discuss further you may reach me at 480-517-5237. We hope to help you again in the future.

Best regards,
Cara
 

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
VB
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Vallerie B.
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are very nice
Very nice and they are doing a good job
Recommended
Cara M. from San Tan Hyundai responded on 01/02/2018 10:27 AM

Vallerie,
Thank you for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JD
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Jeff D.
Queen Creek, AZ
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and friendly, respectful
Efficient, friendly, respectful means a lot to me.
Recommended
Cara M. from San Tan Hyundai responded on 01/02/2018 10:14 AM

 Jeff,
Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your nex visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great work and customer service!
Wonderful, honest work as usual. :)
Recommended
Cara M. from San Tan Hyundai responded on 01/02/2018 08:47 AM

Thank you for your wonderful feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
UA
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Umasankar A.
Chandler, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Good Service But with a suggestion
The service delivered is very good as it is always. But I see there is any opportunity for value addition.. that is, walking the customer through the invoice. This step wont take more than 5 minutes, by letting the customer sit at a table and explaining each item in the bill. This not only helps customer to understand what has been done during the current service and what is pending or missing or condition of the vehicle and when he has to prepare of next service etc.. I strongly believe customer remembers what you say after the service, and the opportunity you provide him in answering the questions, not what is being written in the invoice. This will eventually build the trust and create a Bond. Hope my two cents help you guys..

Thanks
Sankar
Recommended
Cara M. from San Tan Hyundai responded on 12/29/2017 02:05 PM

Sankar,
Thank you so much for your valued input. We appreciate your feedback and will forward your two cents into the proper hands. We strive to provide A+ customer service. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
NR
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Nannette R.
Gilbert, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Cuteous, informative, timely service
Recommended
Cara M. from San Tan Hyundai responded on 12/29/2017 10:28 AM

Nannette,
Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
YS
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Yvette S.
Queen Creek, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's comfortable
Fast, friendly and clean
Recommended
Cara M. from San Tan Hyundai responded on 12/29/2017 09:03 AM

Yvette,
Thank you for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KC
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Kevin C.
Chandler, AZ
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Standard Service
I've been using Hyundai since 2011, and I highly recommend them.
Recommended
Cara M. from San Tan Hyundai responded on 12/29/2017 08:45 AM

Kevin,
Thank you for your feedback. We appreciate you and your continued loyalty. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Reliable service!
As always, great to work with!
Recommended
Cara M. from San Tan Hyundai responded on 12/27/2017 11:31 AM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and helpful
Everyone is always friendly and helpful. They explain everything well so you don’t ever fell confused. Great job!
Recommended
Cara M. from San Tan Hyundai responded on 12/27/2017 11:27 AM

Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BC
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Barbara C.
Roosevelt, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Visit for oil and filter change - 39,000 miles
I am always satisfied with my service at San Tan Hyundai. I work with Mario Macias and he is conscientious and professional, keeping me informed if there's anything that needs to be done.
Not Recommended
Cara M. from San Tan Hyundai responded on 12/27/2017 07:41 AM

Barbara,
Thank you for your feedback. We appreciate you and your continued business. We appreciate you recognizing Mario for the wonderful person and employee that he is. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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