MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

RM
gravatar
Roman M.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Mario is A-1 when it comes to customer service. He gets the work done in a timely manner and checks to make sure that everything that I wanted to accomplish was done. A real asset to San Tan Hyundai!!
Recommended
Cara M. from San Tan Hyundai responded on 12/26/2017 10:16 AM

 Roman,
Thank you for your feedback. We appreciate you recognizing Mario for his excellent customer service. We look forward to helping you again.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

SH
gravatar
Steve H.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very helpful professional team
Positive professional great team. They always take care of me.
Recommended
Cara M. from San Tan Hyundai responded on 12/26/2017 09:26 AM

Steve,
Thank you for your feedback. We look forward to helping you at your next  visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

MR
gravatar
Michael R.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Friendly service
The crew was friendly, professional and finished the job ahead of time.
Recommended
Cara M. from San Tan Hyundai responded on 12/26/2017 09:24 AM

Michael,
Thank you for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

RS
gravatar
Roberto S.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Great Service from Mario
Recommended
Cara M. from San Tan Hyundai responded on 12/26/2017 08:34 AM

Roberto,
Thank you for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

GR
gravatar
Gary R.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
This was a big visit but I trust Mario Macias to let me know what is needed
Mario always lets me know what I have to get done this time and what can wait until my next visit, easing the strain on my budget.
Recommended
Cara M. from San Tan Hyundai responded on 12/22/2017 06:50 AM

Gary,
Thank you for your feedback. We appreciate you recognizing Mario for the wonderful job he does. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Got us in and out quickly
Recommended
Cara M. from San Tan Hyundai responded on 12/21/2017 02:53 PM

Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit. 

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service review
Good service. pleasant atmosphere while waiting on service with beverages, food, snacks available no cost. Marco provided excellent service.
Recommended
Cara M. from San Tan Hyundai responded on 12/21/2017 02:50 PM

Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent place
The people and the service time are great.
Recommended
Cara M. from San Tan Hyundai responded on 12/21/2017 02:46 PM

Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

CD
gravatar
Cindy D.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service team
Everyone is friendly yet professional. My favorite thing is the checklist- I know my car has been inspected... and washed after! Sweet! #specialthankstomario!
Recommended
Cara M. from San Tan Hyundai responded on 12/21/2017 02:39 PM

Cindy,
Thank you for your feedback. We love the new hashtag! #marioisthebest. We appreciate you and your continued business. We look forward to helping you at your next visit. 

Regards,
Cara


Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

JW
gravatar
Judith W.
Chandler, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employees and their service.
I've been doing business with this dealership for about 11 years now and always treated great. The dealership is cheerful and pleasant and offers complimentary refreshments along with vending machines should I need a snack or beverage. Employees are friendly, well trained and professional. Work is always good.
Recommended
Cara M. from San Tan Hyundai responded on 12/21/2017 07:21 AM

Judith,
Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

RS
gravatar
Robert S.
Apache Junction, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Hyundai.
San Tan Hyundai is the greatest. I have been a customer for several years and I will always return to this location to have my Hyundai vehicles serviced and repaired. The quality, professional and expert service is outstanding. The employees are always friendly, knowledgeable and professional. They make me feel like a true friend and part of the dealership family. My service writer Mario has always provided me with a quality service and always helpful and great to talk with or answer my inquires regarding my vehicle. Great people.
Recommended
Cara M. from San Tan Hyundai responded on 12/21/2017 07:07 AM

Robert,
Thank you for your outstanding feedback. We appreciate you as one of our loyal customers. We look forward to helping you at you next visit. Happy Holidays!

Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
San Tan Valley, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great
Recommended
Cara M. from San Tan Hyundai responded on 12/20/2017 01:23 PM

Thank you for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

DF
gravatar
Dennis F.
Gilbert, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people
Friendly people great service
Recommended
Cara M. from San Tan Hyundai responded on 12/20/2017 01:21 PM

Dennis,
Thank you for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Tempe, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service.
Always excellent service and great people.
Recommended
Cara M. from San Tan Hyundai responded on 12/20/2017 01:18 PM

Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

DR
gravatar
Derik R.
Coolidge, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Greeted promptly. Service and Auto Butler completed in two hours ten minutes. Had expected at least three hour wait.
Recommended
Cara M. from San Tan Hyundai responded on 12/20/2017 11:06 AM

Derik,
Thank you for your feedback. We appreciate you and your continued busines. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

CW
gravatar
Christopher W.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service well done, thanks.
This service was for a safety recall. I made appointment online and when I arrived the service rep was ready with the paperwork, car went into the shop, and soon Mario was handing me the key and showing me where the car was parked. Another successful visit to the service dept. and San Tan Hyundai.
Recommended
Cara M. from San Tan Hyundai responded on 12/19/2017 07:48 AM

Christopher,
Thank you for your feedback and a smooth service experience. We appreciate you recognizing Mario. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Urbandale, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Always a great experience. Employees are friendly, and very helpful. All companies should be so pleasant to deal with!
Recommended
Cara M. from San Tan Hyundai responded on 12/19/2017 07:39 AM

Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
Quick, friendly service
Recommended
Cara M. from San Tan Hyundai responded on 12/18/2017 07:50 AM

Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

AF
gravatar
Anna F.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service
Mario did a great job explaining everything to me. Service was done in a timely manner and we are enjoying our new tires.
Recommended
Cara M. from San Tan Hyundai responded on 12/18/2017 07:58 AM

Anna,
Thank you for your feedback and for recognizing Mario. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

SF
gravatar
Stacy F.
Mesa, AZ
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A+
Great product great service as usual!
Recommended
Cara M. from San Tan Hyundai responded on 12/18/2017 07:59 AM

Stacy,
Thank you for your feedback. We appreciate you being a A+ customer. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.