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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

BF
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Brenda F.
Casa Grande, AZ
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and Professional
I had my vehicle serviced and a software update performed. I was greeted with a smile, quickly checked in and kept informed of the status of the work on my vehicle until it was completed. Mario was very professional and courteous yet friendly, which made the experience much easier.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/07/2019 06:05 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a wonderful Sunday.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RL
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Robert L.
San Tan Vly, AZ
2008 Hyundai Elantra
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/05/2019
verified customerVerified Customer
Category: Service
Excessive cost of repair-RESCORE
After a useful discussion with Robert Bullard at San Tan Hyundai, I've decided to give their service dept another opportunity to service my car. I must express that, although the original quote for the belt replacement was excessive and would have been adjusted downward, the fact that seeing that to continue driving the car might have been risky, they did nothing to accommodate me and replace the belts while the car was already in the shop. I had to scramble about finding someone to do the work as soon as possible during the busy hoiiday time.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/05/2019
Service Type: Maintenance
Category: Service
Excessive cost of repair
I recently had oil change service provided at San Tan Hyundai which was performed satisfactorily. A routine inspection of the car revealed excessively cracked/damaged accessory drive belts; air conditioning and alternator (among other things). They wanted $250 per belt which made me anxious not only because the cost was so high, but more importantly, I had planned a holiday road trip which I thought I might have to cancel because of my concern about the belts failing. As it turns out, they couldn't replace the belts that day and I would need to schedule another appointment. They couldn't do it until after the holiday. Luckily, I was able to to find another auto service who replaced the belts the same day and for only 1/3 the quoted cost from San tan Hyundai. I inspected the belts that were replaced; only one showed some glazing and a few cracks and the other showed some wear. Because one of the belts needed to be removed in order to replace the worse one, it made sense to replace both at the same time.

I've been having my car serviced at San Tan Hyundai for quite a few years, but their greed has lost me as a customer.
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/05/2019 01:40 PM

Good afternoon.  I apologize for the confusion.  With as many visits as you have with us, I hope you know that is not how we do business here.  The way the technician filled out the inspection broke the two belts apart and so it displayed to you as two seperate repairs.  We would have never charged you $500 to replace two belts.  The default price for belts is $250 to cover a broad range of vehicles.  The replacement would have actually cost $191.43 out the door.  Please return my call so we can resolve this concern.  We do not want to lose you as a loyal San Tan Hyundai customer.  Have a good day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/05/2019 02:41 PM

Thank you for taking my call.  As we discussed I will put a $100 credit in the system for you to use here in the service department.  I do appreciate you willing to rescore us.  Thanks again and have a wonderful weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Sun Lakes, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Comfortable place to come to. Everyone helpful
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/07/2019 06:04 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a wonderful Sunday.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and Fast
San Tan Hyundai service and sales department is always friendly and knowledgeable. I’ve bought two new vehicles over the last 5 years. The service department is fast, friendly and the morning donuts are a added plus.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/05/2019 08:23 AM

Good morning.  Thank you for respond to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RS
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Robert S.
Queen Creek, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job!
Great efficient speedy work, they were done quicker than I expected.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/05/2019 08:20 AM

Good morning.  Thank you for respond to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JP
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John P.
Mesa, AZ
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Excellence
Mario is a true professional. He is always courteous and takes care to cover every detail of my service experience.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/05/2019 08:19 AM

Good morning.  Thank you for respond to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JP
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Juan P.
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good seevice
Great as always.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/05/2019 08:12 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BC
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Brenda C.
Mesa, AZ
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
This was my first time doing a maintenance check at a dealer and it went amazing! Not only were they friendly, they also very welcoming and made me comfortable. Mario helped me out not only with maintenance, but also took the time with additional questions I had. Overall, it was great and I will definitely come back.
Recommended
Cara M. from San Tan Hyundai responded on 07/03/2019 03:00 PM

Brenda,
Thank you so much for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KO
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Kathleen O.
Gilbert, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mario is terrific
Mario has taken care of my car since I purchased it. He does a fantastic job.
Not Recommended
Cara M. from San Tan Hyundai responded on 07/03/2019 02:15 PM

Kathleen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BJ
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Brandon J.
Queen Creek, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
It is awesome when you can call on a Tuesday for an oil change on Thursday. Drop it off at Wednesday night for service on Thursday. Received a text that car is going in and another one when car was complete with service and recommendations. Picked it up Thursday evening after service hours, paid and drove it home.
Recommended
Cara M. from San Tan Hyundai responded on 07/03/2019 01:56 PM

Brandon,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit. I hope you have a wonderful Fourth of July.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MK
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Mercedes K.
Gilbert, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Always on time and very honest about what me car needs.
Recommended
Cara M. from San Tan Hyundai responded on 07/02/2019 05:56 PM

Mercedes,
Thank you for your response. We appreciate you and your  business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Everyone is very professional attentive and they get the job done on time.
Recommended
Cara M. from San Tan Hyundai responded on 07/02/2019 05:52 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2016 Hyundai Accent
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2019
verified customerVerified Customer
Category: Service
Communication appreciated
I had a concern and several people reached out to try to address it - I appreciate their communication!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2019
Service Type: Maintenance
Category: Service
service review
Service advisor was polite
I felt the different departments were separate and didn't know what the other was doing
I didn't feel my questions were being answered
I like my car and like the warranty behind it
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/01/2019 04:07 PM

Good afternoon.  I apologize that we did not meet your expectations.  I left you a voicemail a few moments ago.  We have never reported to Car Fax.  I have asked a few times on how they obtain their information and it always seem to be a secret.  We own two body shops and they are not even able to tell me.  However, I have today gone on to the Car Fax website into the support section and asked how.  The case number is 08757050.  In addition, I explained that you are inquiring.  I provided your VIN and a copy of the invoice. When they respond I will reach out to you.  In regards to the survey, this is Mario's personal report card and I hate to see him punished for something that is out of his control.  I also hope that you can see that we are a company that is willing to address your needs whether I get the right answer or not.  With all that being said, I am sending you a link in hopes that you would consider rescoring Mario based on his service and not that San Tan Hyundai is not linked to Car Fax.  I will reach out to you as soon as I receive a response from Car Fax.  Thank you and have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Robert B., Parts and Service Director from San Tan Hyundai responded on 07/10/2019 11:28 AM

Good morning.  I have heard back from CarFax and I am unable to report a single visit to them.  I have provided my contact information to a CarFax account representative.  It appears to be a complicated process that would involve our legal department to make a decision.  If it is something that I can coordinate I will do my best to do so.  I am going to send you a rescore in hopes that you may rescore Mario due to this is completely out of his control.  I left you a voicemail if you would like to call me or you can reply to this email.  Thank you and have a wonderful day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SB
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Stephen B.
Chandler, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
comfortable
Mario Macias did a great job
Recommended
Cara M. from San Tan Hyundai responded on 07/02/2019 05:31 PM

Stephen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
EH
gravatar
Ellen H.
Arizona
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good, fast service with efficient communication.
Recommended
Cara M. from San Tan Hyundai responded on 07/02/2019 05:25 PM

Ellen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BS
gravatar
Brian S.
Mesa, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional
Great and friendly service as always
Recommended
Cara M. from San Tan Hyundai responded on 07/02/2019 10:41 AM

Brian,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RP
gravatar
Russell P.
Chandler, AZ
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great Service
This was a simple oil change that went just as I expected, smooth and simple. From the time Mario met me at the drive up, he kept me informed and provided the inspection results. The car was nice and clean when it was returned to me and the timing was just as I had expected.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/30/2019 10:57 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LU
gravatar
Lori U.
Florence, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Professionalism
On my last visit I had not made an appointment for an oil change and tire rotation, yet they waited on me right away. The Service Team to include Mario we’re friendly and very professional. They texted me to open communication Incase I needed anything while I waited. They had my car done within the hour.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/30/2019 10:55 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MP
gravatar
Mike P.
Gilbert, AZ
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Mario Macias and the service department are always helpful and get things done quickly with my car.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/30/2019 10:54 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MG
gravatar
Mary G.
Queen Creek, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil changes
Mario the service tech!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/30/2019 11:01 AM

Good morning. Thank you for responding to our survey. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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