MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealer with fast and efficient service
They have always given me fast and efficient service.
Recommended
Cara M. from San Tan Hyundai responded on 06/20/2019 12:11 PM

Thank you for your response. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

FS
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Frank S.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service advisor.
Mario was a great service advisor. My car was done quickly and well. Great job ?
Recommended
Cara M. from San Tan Hyundai responded on 06/20/2019 12:09 PM

Frank,
Thank you for your response. We appreciate you taking the time to recognize Mario. We look forward to helping you at your next visit.

Best regards.
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

AP
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Amitkumar P.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
always go to san tan Hyundai for my car service
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/18/2019 04:27 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great evening.  

 

Robert Bullard
Parts and Service Director
(480) 517-5230

RC
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Roc C.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular Service
As usual, expedient service, detailed inspection report and review by my service rep the condition of my vehicle.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/18/2019 04:27 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great evening.  

Robert Bullard
Parts and Service Director
(480) 517-5230

KK
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Kathleen K.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario is great!
Mario is dependable and follows through. I appreciate him.
Recommended
Cara M. from San Tan Hyundai responded on 06/17/2019 04:44 PM

Kathleen,
Thank you for your response. We appreciate you taking the time to recognize Mario. We are here if you need anything.

Have a great day,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

EC
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Eleanor C.
Tempe, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario is Wonderful
It was a pleasure to have Mario as a service advisor. He is very pleasant and very helpful.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/17/2019 06:24 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great week.  

Robert Bullard
Parts and Service Director
(480) 517-5230

CM
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Cara M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Good job as always!!!
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 02:40 PM

Thank you

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

KT
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Kelly T.
Gilbert, AZ
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great service. Mario was a great service advisor and explained the details of the inspection report. My only complaint is being met with a car salesman wanting to sell me a new car. I thought art first he was with the service department but quickly realized he wasn't. I'm there for a $39.00 oil change not a $30,000 car. Otherwise I'm always happy with the service.
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 02:36 PM

Kelly,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

RG
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Ryan G.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Staff, Flexible Service
I went in to get the oil changed. I left over an hour early!
I ended up having finished my “to-do’s” early that day and went in to wait for my oil change. MARIO saw to me instead of taking his lunch he was walking out for and got my car in line. My car was finished WAY quicker than he had said, and I was in my way in no time with an appointment to return for a few other things that required more time than I had. San Tan Hyundai is stepping it up. Thanks MARIO!!
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 02:33 PM

Ryan,
Thank you for your response. We appreciate you taking the time to recognize Mario. We are here if you need anything. Have a great weekend.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

SP
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Silvia P.
Gilbert, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
awesome friendly people
The service we've received ( without appointment) was excellent and Mario our Service Adviser was on top of it . Messages, smiles and updates. 2 thumbs up !!!
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 02:15 PM

Silvia,
Thank you for your response and for recognizing Mario. We appreciate you and your  business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

LS
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Loralee S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service ever
I've been going to San Tan Hyundai for years. I am always confident they will do the job right.
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 02:04 PM

Loralee,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai Service Dept. is great!
I love to go to the San Tan Hyundai Service Dept. because my service adviser is happy to see me! He knows me by name and that feels good. Also, the waiting room is always clean and welcoming. Thanks for providing a comfortable place to wait while my car is being serviced.
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 01:58 PM

Thank you for your response! We appreciate you and your business. We look forward to helping you at your next visit. Have a great weekend!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

MW
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Martha W.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept.
The service dept. is always great and effiecient.
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 01:52 PM

Martha,

Thank you for your response. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

JP
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Jack P.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Made Simple!
Mario always takes care of us when we bring our vehicles in for service. Needed an oil change and was in and out in under an hour! Thanks!!
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 01:50 PM

Jack,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome customer service
Easy check in! Was in and out of there in no time.
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 01:49 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

TM
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Tony M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Received timely service, Mario without a doubt did everything he could to make my stay a pleasent experience.
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 01:46 PM

Tony,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

RC
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Ronald C.
Sun Lakes, AZ
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dead Battery
Mario handled my situation very well as he always does. Customer service was great.
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 01:45 PM

Ronald,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Five Stars !!
Everyone is helpful and very professional ! Mario kept me well informed of the service that I needed .
Recommended
Cara M. from San Tan Hyundai responded on 06/14/2019 01:39 PM

Thank you for your response. We appreciate you taking the time to recognize Mario. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

CW
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Christopher W.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasure
Service department is a well oiled machine, completing work when promised and always properly done.
The staff is always explaining things well and in a friendly manner.
My past experiences will keep me coming back.
Recommended
Cara M. from San Tan Hyundai responded on 06/13/2019 04:47 PM

Christopher,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

JV
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John V.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
superb service
All scheduled service was done in an excellent manner and a timely manner. Service manager, Mario, was great at keeping me informed throughout the process. overall, great service.
Recommended
Cara M. from San Tan Hyundai responded on 06/12/2019 09:26 AM

John,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
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