MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

JO
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John O.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai Dealer is a friendly place to go for service, they treat you well 111
They take pride in their work and treat customers well, especially Mario Macias (service writer), thanks to all the employees at San Tan Hyundai for their service !!!
Recommended
Cara M. from San Tan Hyundai responded on 04/03/2019 02:37 PM

John,
Thank you for your response. We appreciate you taking the time to recognize Mario and the rest of the employees at San Tan Hyundai. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

RW
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Richard W.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
From the time I arrived to when I left with everything taken care of-----EXCELLENT Service!
Recommended
Cara M. from San Tan Hyundai responded on 04/03/2019 11:25 AM

Richard,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

BN
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Betsy Van N.
Sun Lakes, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service as always
Mario makes it a pleasure to bring my vehicle in for service
Recommended
Cara M. from San Tan Hyundai responded on 04/02/2019 03:13 PM

Betsy,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

AO
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Andrew O.
Queen Creek, AZ
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department
I purchased my car at this dealership and only take it to this dealership for service. I have had nothing but great experiences thus far.
Recommended
Cara M. from San Tan Hyundai responded on 04/02/2019 02:10 PM

Andrew,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

ML
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Mary L.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
periodic maintenance
Service manager was excellent
Recommended
Cara M. from San Tan Hyundai responded on 04/02/2019 10:39 AM

Mary,
Thank you for your response and for recognizing your advisor. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

RB
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Robert B.
Sun Lakes, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
people
GOOD PEOPLE
Recommended
Cara M. from San Tan Hyundai responded on 03/29/2019 04:20 PM

Robert,
Thank you for your response. We appreciate you and  your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

CB
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Campbell B.
Queen Creek, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
CB
Vehicle was taken in for a recall. Service rep. was prompt and courteous on arrival. The total stay took less than 35 minutes and included a complimentary car wash.
Great experience.
Recommended
Cara M. from San Tan Hyundai responded on 03/29/2019 04:17 PM

Campbell,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DC
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David C.
Maricopa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service and very professional
Recommended
Cara M. from San Tan Hyundai responded on 03/29/2019 04:12 PM

David,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great People & Fast Work.
Great People & Fast Work. I was in this week & they got me out in less time.
Wish you still had the coupons. Bring back the coupons??????????
Recommended
Cara M. from San Tan Hyundai responded on 03/29/2019 04:09 PM

Thank you for your response. We appreciate you and your business. I will pass on your suggestion! We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

TR
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Thomas R.
Chandler, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Easy accessibility
Recommended
Cara M. from San Tan Hyundai responded on 03/29/2019 04:06 PM

Thomas,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

CT
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Charles T.
Chandler, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My service was completed in a very quick time
My service was completed in a very quick time
Recommended
Cara M. from San Tan Hyundai responded on 03/29/2019 03:52 PM

Charles,
Thank you for your response. We appreciate you and your busines. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very accommodating
I arrived early for my scheduled appointment on a busy day. Instead of having me come back they fit me right in and added a free car wash too. Thank you Mario for your great service!
Recommended
Cara M. from San Tan Hyundai responded on 03/29/2019 03:49 PM

Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

HT
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Howard T.
Tempe, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
2007 Hundai
Recommended
Cara M. from San Tan Hyundai responded on 03/28/2019 01:53 PM

Howard,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

BR
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Barry R.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service home run
Mario is a true asset to the dealership. He has the ability to make you feel like a valued customer each time. Always keeps you informed of the service status for your vehicle.
Recommended
Cara M. from San Tan Hyundai responded on 03/28/2019 12:00 PM

Barry,
Thank you for your response. We agree, Mario is one of the best! We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

VS
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Vicki S.
Gilbert, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service
Mario is awesome.
Recommended
Cara M. from San Tan Hyundai responded on 03/28/2019 11:57 AM

Vicki.
Thank you for your repsonse and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

AA
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Anne A.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kind and enthusiastic and professional service
Mario Macias has been my service rep for a couple for years. He listens, has great customer service skills, explains all issues and preventive maintainance.
Recommended
Cara M. from San Tan Hyundai responded on 03/28/2019 11:49 AM

Anne,
Thank you for your response. We appreciate you taking the time to recognize Mario. We look foward to helping you again at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DP
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Devan P.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing
San Tan Hyundai has never failed me when it comes to their service and sales, I’ll never take my car anywhere else even if it’s not a hyundai as well. Mario was outstanding as usual and answered any question I have and helps me whenever I need it.
Recommended
Cara M. from San Tan Hyundai responded on 03/27/2019 03:13 PM

Devan,
Thank you for your response. Thank you for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DJ
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Donna J.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personalized treatment
Mario has been my Adviser at San Tan Hyundai for many years. He is always helpful, considerate and very professional.
Recommended
Cara M. from San Tan Hyundai responded on 03/28/2019 11:31 AM

Donna,
Thank you for your response. We appreciate you and your continued loyalty. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DB
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Debra B.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
nicest best service
They met us at the car explained everything and were super nice.
Recommended
Cara M. from San Tan Hyundai responded on 03/27/2019 02:57 PM

Debra,
Thank you for your response. We appreciate you and your  business. We look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service 100%
The customer service I received was amazing. I just moved to Arizona from New Mexico and they took care of my Hyundai’s oil change and tire rotation needs. From the moment I drove up to the moment I picked my car up I received exceptional customer service
Recommended
Cara M. from San Tan Hyundai responded on 03/27/2019 02:49 PM

Thank you for your response.  Welcome to Arizona! We appreciate you and your business. We look forward to taking care of you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
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