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MM

MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

MM
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Melody M.
Gilbert, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Friendly staff
Was extremely pleased my last trip here for an oil change. Been coming to this location since I moved to AZ almost 5 years ago. And my last visit only took 30 minutes for my oil change. Compared to 2 plus hours in the past with having an appointment made those times as well.
Recommended
Cara M. from San Tan Hyundai responded on 10/09/2018 02:31 PM

Melody,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AC
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Allen C.
Sun Lakes, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Paula
Service
Recommended
Cara M. from San Tan Hyundai responded on 10/08/2018 08:28 AM

Allen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MV
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Miguel V.
Chandler, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly staff
Fast and friendly staff.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 10/07/2018 07:02 AM

Good morning.  Thank you for responding to our survey with the great comments.  We appreciate it and look forward to seeing you next time.  Have a great Sunday. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
A place you can trust!
I would not bring my car anywhere else. I trust the San Tan Hyundai’s employees with all my service needs on my vehicle. When I purchase a new vehicle you know it will be at Hyundai!! Thank you for helping this mama out, Mario!!
Recommended
Cara M. from San Tan Hyundai responded on 10/05/2018 12:41 PM

Thank you for your response!

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SP
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Sandra P.
Chandler, AZ
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisors
Whenever I bring my car in for service I look forward to seeing the same service adviser, but when that's not possible I am always greeted by a friendly face, especially when it's Mario. Keep up the good work!
Recommended
Cara M. from San Tan Hyundai responded on 10/05/2018 12:32 PM

Sandra,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We appreciate you and your business.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AH
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Aydin H.
Chandler, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
battery replacement
great service! thanks Mario
Recommended
Cara M. from San Tan Hyundai responded on 10/03/2018 11:05 AM

Aydin,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
..
..
Recommended
Cara M. from San Tan Hyundai responded on 10/03/2018 10:36 AM

Thank you for your response. We appreciate you and your business. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
they did what they were supposed to do and they have a shuttle service. Over the years they have been consistent and reliable.
Recommended
Cara M. from San Tan Hyundai responded on 10/03/2018 10:36 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JD
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Johnny D.
Mesa, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super fast with no appointment
Even though I had no appointment and there were lots of cars in front of me my service tech pushed the service through with great speed.
Recommended
Cara M. from San Tan Hyundai responded on 10/03/2018 10:30 AM

Johnny,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
YC
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Yolanda C.
Mesa, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your people!!
When you people like Mario why would you go anywhere else!
Recommended
Cara M. from San Tan Hyundai responded on 10/02/2018 11:39 AM

Yolanda,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RP
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Russell P.
Chandler, AZ
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Great Service
This was a battery replacement under warranty. Everything went even smoother than I expected. I phoned SanTan Hyundai and spoke to Mario about my issue. When I arrived, he immediately walked out and greeted me and had all the paperwork already prepared. Mario exemplifies what good customer service is all about.
Recommended
Cara M. from San Tan Hyundai responded on 10/02/2018 11:13 AM

Russell,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JS
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Joseph S.
Gilbert, AZ
2015 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
verified customerVerified Customer
Category: Service
Review
5 stars for the service writer
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JW
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Jacqueline W.
Gilbert, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The friendliness
Mario in the service department made me feel important
Recommended
Cara M. from San Tan Hyundai responded on 10/02/2018 10:58 AM

Jacqueline,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JG
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John G.
Queen Creek, AZ
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
John G
Every time I go to to the Service Dept I’m accepted promptly and usually I’m out within the hour.
Recommended
Cara M. from San Tan Hyundai responded on 10/02/2018 10:56 AM

John,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LW
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Lori W.
Chandler, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario in Service is phenomenal!
It never fails. . Mario my service advisor is dilligent, friendly, and knowledgeable! Every question I've ever asked about Hyundai.. Regardless of model, he's been able to answer...
Recommended
Cara M. from San Tan Hyundai responded on 10/01/2018 11:36 AM

Lori,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Definitely recommend it.
I recommend their service to everybody.
Recommended
Cara M. from San Tan Hyundai responded on 10/01/2018 11:12 AM

Thank you so much for your recommendation! We appreciate you and your business. We look forwrd to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JS
gravatar
Joseph S.
Gilbert, AZ
2015 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
verified customerVerified Customer
Category: Service
Review
5 stars for the service writer
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2018
Service Type: Maintenance
Category: Service
Service writer Mario is your best keep secret
Service was ok but I did like my service writer. He seemed to care. Now days that's a plus
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 10/01/2018 06:30 AM

Good morning.  We appreciate you responding to our survey.  Did you mean to give us a 3 star?  Based off of your comments, it sounds like you were very pleased.  This is his personal report card and this would indicate a failure.  I'll give you a call later today so we can talk.  I hope you have a good day and stay dry.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
EN
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Eva N.
Gilbert, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superb service!!
Mario and team always take amazing care of me and my vehicle!!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 09/30/2018 02:49 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We really appreciate it and look forward to seeing you next time. Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Az, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Super friendly customer service. Mario was great to work with and addressed all my cars service needs.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 09/30/2018 02:49 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We really appreciate it and look forward to seeing you next time. Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BO
gravatar
Bongsu O.
Chandler, AZ
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always good
Mario always give me a awesome service. Correct and fast. Thanks
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 09/30/2018 02:47 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We really appreciate it and look forward to seeing you next time. Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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