MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

AR
gravatar
Albin R.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent service
I was pleasantly surprised when San Tan Hyundai was able to fit my vehicle in for service on the same day I dropped it off. They were able to identify some additional service items that I am sure will improve the performance of my vehicle and keep it running perfectly.

Al Rocush
Recommended
Cara M. from San Tan Hyundai responded on 08/24/2018 03:07 PM

Albin,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

AF
gravatar
Anna F.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I always come in for my periodic oil change and service. As usual, service was great and they even washed my car!
Recommended
Cara M. from San Tan Hyundai responded on 08/24/2018 10:39 AM

Anna,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

PS
gravatar
Paul S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
explains everthing
n/a
Recommended
Cara M. from San Tan Hyundai responded on 08/24/2018 10:29 AM

Paul,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent experience
Replacement of a damaged tire was completed quickly and efficiently. I love that I also got my car washed!!
Recommended
Cara M. from San Tan Hyundai responded on 08/24/2018 10:26 AM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

ET
gravatar
E T.
Apache Junction, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I had to schedule my Accent for its 15,000 mile maintenance service, so I made an appointment online. Mario was fantastic and kept me apprised of the progress of my car each step of the way. Thanks again Mario and I'll be seeing you next month to get the Autobutler service done.
Recommended
Cara M. from San Tan Hyundai responded on 08/24/2018 10:24 AM

Thank you for your feedback and for recognizing Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

DS
gravatar
Dennis S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Always
Just a great place to get my vehicle serviced. The staff keeps me updated all along the way as to what my vehicle needs. Always don't on time and doesn't break the bank.
Recommended
Cara M. from San Tan Hyundai responded on 08/24/2018 10:21 AM

Dennis,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

BS
gravatar
Brad S.
Sun Lakes, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another job well done.
Service was excellent, and on time. Your service associate, Mario, did a wonderful job and was very professional.
Recommended
Cara M. from San Tan Hyundai responded on 08/24/2018 09:09 AM

Brad,
Thank you for your feedback and for recognizing Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
From start to finish everyone was ready and willing to help with any concerns and/or needs. I have been coming back to this location for several years not just because I purchased my vehicle here but because I can always count on them to do what is expected.
Recommended
Cara M. from San Tan Hyundai responded on 08/23/2018 09:56 AM

Charlotte,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regard,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

WF
gravatar
Walter F.
Chandler, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Last service visit
Again I would like to thank Mario for his professional demeanor with our last service call. Our car always comes out of the service bay looking like a brand new car.
Recommended
Cara M. from San Tan Hyundai responded on 08/22/2018 12:19 PM

Walter,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

GH
gravatar
Guadalupe H.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The way you are treated.My advisor is very respectful and caring.
Recommended
Cara M. from San Tan Hyundai responded on 08/22/2018 12:51 PM

Guadalupe,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

KG
gravatar
Katharine G.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Thank you for the oil service and inspection.
Recommended
Cara M. from San Tan Hyundai responded on 08/22/2018 02:37 PM

Katharine,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

DS
gravatar
Dan S.
Chandler, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to service your car
Service work done before promised and below price quoted.
Recommended
Cara M. from San Tan Hyundai responded on 08/21/2018 09:52 AM

Dan,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

PG
gravatar
Pamela G.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!!!!!
Mario was fantastic!
Recommended
Cara M. from San Tan Hyundai responded on 08/21/2018 08:55 AM

Pamela,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

LB
gravatar
Lisa B.
Florence, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick, easy and painless
Needed two new tires due to a bubble in one and slow leak in the other, dropped it off before work and it was done within a few hours. Liked using the link to confirm different services and receiving quotes through the link as I was at work and not able to talk on phone.
Recommended
Cara M. from San Tan Hyundai responded on 08/21/2018 08:54 AM

Lisa,
Thank you for your feedback. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service Was Excellent
I have been to this location twice to service my new Hyundai, and I have been very impressed with the quality of customer care that has been provided to me and my vehicle.
The representatives have always been very polite, and a pleasure to communicate to. I also feel the to date, the service fees have been fair and reasonable and in my opinion
are surprisingly cheaper than what I have experienced in the past and would have initially anticipated. It's unfortunate that it seems difficult to find a reputable dealer of car services anymore, but I have had nothing but good experiences here so far. A final note is that they offer complimentary car washes when getting your car serviced, which personally goes very far for me.
It is very hard for me to find time to do so many things with my schedule, and to have two things knocked out on my car at once is very helpful and appreciated.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/19/2018 06:05 AM

Good morning.  Thank you for responding to our survey with such wonderful comments.  We appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230

RL
gravatar
Rusty L.
San Tan Valley, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like that they do want they say they will
thank you to all the people at san tan hyundai
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/19/2018 06:06 AM

Good morning.  Thank you for responding to our survey.  We are happy that you are part of the San Tan family and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230

KP
gravatar
Kevin P.
Maricopa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tucson Service
Very prompt service. Friendly and knowledgeable staff. New app for the inspection report was excellent. I liked being able to let them know what additional services I would like completed via the app.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/17/2018 12:41 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230

Verified Customer
Mesa, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A
Ok
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/17/2018 12:36 PM

Good morning.  Thank you for responding to our survey.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Mario was my service rep and he was great. Very polite and professional. I love my Tucson!!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/17/2018 12:37 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230

MF
gravatar
Myleah F.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Awesome service as usual. Friendly staff. Always keeps snacks provided. Fast seservice. Thorough explanation of any car issues and recommendations.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/17/2018 12:32 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.