MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

JL
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James L.
San Tan Valley, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service advisor Mario Macias
Mario is prompt, friendly, professional, and courteous.Hyundai is lucky to have him and so am I
Recommended
Cara M. from San Tan Hyundai responded on 08/08/2018 02:03 PM

James,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

FS
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Frank S.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding
Speed of service and service advisor Mario
Recommended
Cara M. from San Tan Hyundai responded on 08/07/2018 07:29 AM

Frank,
Thank you for your response and for recognizing Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Mesa, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional
Friendly and professional
Recommended
Cara M. from San Tan Hyundai responded on 08/06/2018 02:24 PM

Thank you for your response. We apologize for washing the vehicle as it was requested not to be. If you would like to email me back, I would be happy to add a note to your file for future visits. We appreciate you. 

Have a great day,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

WH
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Wayne H.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, friendly, job well done!
Easy to make appointments, work always done correctly, friendly, courteous and respectful of time.
Recommended
Cara M. from San Tan Hyundai responded on 08/05/2018 02:30 PM

Wayne,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

WL
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William L.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied customer
As i’ve Come to expect. Good service
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/05/2018 05:59 AM

Good morning.  Thank you for responding to our survey with the great comments. We appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230

PW
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Patricia W.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Emergency Maintenance Visit
Had a head light go out. When I went to San Tan, with no appointment, they had not phones as the result of a previous night's storm and were really busy. They were able to get me in, explained the time frame, and got the job done in a timely manner!
Recommended
Cara M. from San Tan Hyundai responded on 08/03/2018 02:26 PM

Patricia,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario is terrific
Mario is terrific.
Recommended
Cara M. from San Tan Hyundai responded on 08/02/2018 05:06 PM

Thank you for your feedback. We appreciate you taking the time to recognize Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Mario gave me fast and efficient service. He is always helpful and friendly.
Recommended
Cara M. from San Tan Hyundai responded on 08/02/2018 05:04 PM

Thank you for your feedback. We appreciate you taking the time to recognize Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

SD
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Sandra D.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I will bring my car here. I always get excellent service.
Recommended
Cara M. from San Tan Hyundai responded on 08/02/2018 04:55 PM

Sandra,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

MM
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Mario M.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast friendly service
Honest, fast, friendly service. They are the best. Thanks again.
Recommended
Cara M. from San Tan Hyundai responded on 08/02/2018 04:33 PM

Mario,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

IL
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Isaiah L.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
Always like having mario as a my advisor he's awesome
Recommended
Cara M. from San Tan Hyundai responded on 07/31/2018 01:01 PM

Isaiah,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

AW
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Anita W.
Sun Lakes, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The young man who waited on me was very polite and respectful. He had to leave before my vehicle would be done but he informed me who would be taking over.
Recommended
Cara M. from San Tan Hyundai responded on 07/31/2018 12:57 PM

Anita,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Couldn't have asked for a better service. Everything was done in a timely manner and Mario was very friendly.
Recommended
Cara M. from San Tan Hyundai responded on 07/31/2018 09:22 AM

Thank you so much for your response. I'm very glad to hear you had a good experience. We appreciate you taking the time to recognize Mario. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

RT
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Ronald T.
Chandler, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai Service
Mario is a very considerate Service Adviser. I normally wait for the vehicle and I am able to get in an out rather quickly. With an existing service agreement in place, I will return.
Recommended
Cara M. from San Tan Hyundai responded on 07/30/2018 12:58 PM

Ronald,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

LM
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Lanelle M.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai
Every time I go to San Tan Hyundai I have a good experience. They take good care of me and my car.
Recommended
Cara M. from San Tan Hyundai responded on 07/30/2018 12:40 PM

Lanelle,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

TA
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Todd A.
San Tan Valley, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service.
Great and fast service.
Recommended
Cara M. from San Tan Hyundai responded on 07/30/2018 12:36 PM

Todd,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

WW
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William W.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employees make me feel welcome!
What can I say that I haven’t said before. Mario has great customer service skills and he anticipates my needs for my vehicles! Thanks Mario!!
Recommended
Cara M. from San Tan Hyundai responded on 07/30/2018 12:34 PM

William,
Thank you for your response. We appreciate you taking the time to recognize Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

HW
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Heather W.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer focused
great customer service.
Recommended
Cara M. from San Tan Hyundai responded on 07/30/2018 12:31 PM

Heather,
Thank you for your feedback.  We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

AP
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Amitkumar P.
Chandler, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
verified customerVerified Customer
Category: Service
Car will fix soon
Thanks to Robert! for great support and I really appreciate all effort he did to resolve my car issue. my car will fix within few days now. thank you again to all team.
Recommended

Verified Customer
Chandler, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and you delivered your commitments
Friendly, made it happen
Recommended
Cara M. from San Tan Hyundai responded on 07/27/2018 01:55 PM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
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