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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

JF
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John F.
Sun Lakes, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient service
I came in with what I thought was a simple punctured tire repair. I ended up with two new tires after a realistic and easily understood explanation of why the simple repair would not suffice and the tire replacement was necessary.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/17/2018 12:27 PM

Good afternoon.  Thank you for responding to our survey with the nice comments.  We hate that you had a punctured tire but are glad we could get you back on the road.  We greatly appreciate the survey and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2018
verified customerVerified Customer
Category: Service
Oil change
Would have given 5 stars but I was kept waiting at the drive up area for 7 minutes
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MT
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Maggie T.
Gilbert, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I continue to use San Tan Hyundai to service our car. Mario is the reason I won’t go anywhere else. His attention and follow thru are only two of his many qualities. I can trust him and I know my car is getting the very best service.
Recommended
Cara M. from San Tan Hyundai responded on 08/14/2018 10:53 AM

Maggie,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BB
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Beverly B.
San Tan Valley, AZ
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and individual attention.
Haven't gone anywhere else since I bought my car in 2005! No plans on changing either!
Recommended
Cara M. from San Tan Hyundai responded on 08/14/2018 10:49 AM

Beverly,
Thank you for your feedback. We appreciate you and your continued loyalty! We look forward to your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2018
verified customerVerified Customer
Category: Service
Oil change
Would have given 5 stars but I was kept waiting at the drive up area for 7 minutes
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2018
Service Type: Maintenance
Category: Service
7 MIN
Don't make the customer sit out with their car send someone out even if their service advisor is busy
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/13/2018 04:22 PM

Good afternoon.  I apologize that we did not acknowledge you in a timely manner.  It looks like you have been a longtime customer with more than 25 visits here at the dealership.  I hope with this kind of relationship built between us that you know this is not how we operate. We never mean to let you down.  Please give me a call so we can resolve your concern.  I left you a voicemail a few moments ago.  Thank you and have a nice evening.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JB
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James B.
Gilbert, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Mario Macias did a fine job.
Recommended
Cara M. from San Tan Hyundai responded on 08/12/2018 02:36 PM

James,
Thank you for your feedback. We appreciate you and your business. Thank you for taking the time to recognize Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
PH
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Peter H.
Mesa, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Value and Service
San Tan Hyundai is the best plae to get your Hyundai serviced - with great pricing and a great lounge with TV, coffee, free bottled water, comfortable seating and, of course, the showroom with all the newest Hyundai's makes your wait time an easy and enjoyable process.
Recommended
Cara M. from San Tan Hyundai responded on 08/12/2018 02:44 PM

Peter,
Thank you for your feedback. We appreciate you and your loyalty. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RP
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Russell P.
Chandler, AZ
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great Service
This was a simple oil change, and it was handled very professionally and quickly, as I have come to expect from San Tan Hyundai. Mario was super helpful and friendly and professional, as he always is. He truly demonstrates good customer service, and that's greatly appreciated.
Recommended
Cara M. from San Tan Hyundai responded on 08/14/2018 10:39 AM

Russell,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AH
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Aydin H.
Chandler, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
Thanks Mario for the great customer service!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/11/2018 06:52 AM

Good morning.  Thank you for responding to our survey with the great comments.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DC
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Daniel C.
San Tan Valley, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
My visit went very well, on time, and I was told exactly what was needed and why.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/11/2018 06:52 AM

Good morning.  Thank you for responding to our survey with the great comments.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SB
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Steve B.
Queen Creek, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very professional, uses tech to inform customer at every step, relaxed environment w/beverages if desired
was fast to complete required service, checked all parts of car. Price for inspection and oil change was appropriate
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/11/2018 06:45 AM

Good morning.  Thank you for responding to our survey with the great comments.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MP
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Mariellen P.
Mesa, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Excellent service in a timely manner. Thank you.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/11/2018 06:44 AM

Good morning.  Thank you for responding to our survey with the excellent comments.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
HT
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Howard T.
Tempe, AZ
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario
Mario is great
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/11/2018 06:42 AM

Good morning.  Thank you for responding to our survey with the great comments.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service personnel
Friendly and knowing service personnel that can answer technical question
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/09/2018 12:59 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We appreciate it and look forward to seeing you next time.  Have a great afternoon.  :)  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LP
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Leslie P.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Battery Replacement
I called San Tan Hyundai when my battery went dead. Thankfully it was under warranty. My normal service rep was on vacation, but Mario took great care of me. He got my battery replaced under warranty in less than an hour. Thank you. It's not fun trying to find someone to jump you in this heat. Also, I'd like to recognize the receptionist, Kim. She took the time to call me back and advise that my normal tech was on vacation, but to bring my car in and she'd get someone to take care of it. As always, service was excellent. I can't say enough about their entire team. THANK YOU Mario & Kim for going the extra mile.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/09/2018 10:40 AM

Good morning.  Thank you for responding to our survey with the great comments.  We apprecaite it and look forward to seeing you next time.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CW
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Cp W.
Gilbert, AZ
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy
I had my car serviced this Monday. As usual it was quick, nice, and easy! The job was completed less than an hour, by the time I was back from breakfast my was washed and in the parking lot ready for me. The communication was super easy, and cost was reasonable! A+ service!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/09/2018 10:39 AM

Good morning.  Thank you for responding to our survey with the great comments.  We apprecaite it and look forward to seeing you next time.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Have bought my last two SUV's at San Tan Hyundai. Always have them service my car. Good prices and great service. My service rep Mario is great!!!!
Recommended
Cara M. from San Tan Hyundai responded on 08/08/2018 02:38 PM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit. Thank you for taking the time to recognizing Mario.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CW
gravatar
Christopher W.
Chandler, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location/Staff
The location is ideal for me, and the staff that I have dealt with have always been very helpful.
Service is excellent.
Recommended
Cara M. from San Tan Hyundai responded on 08/08/2018 02:37 PM

Christopher,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BB
gravatar
Brian B.
Chandler, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wouldn’t go anywhere else
Once again, I was very pleased with my experience at this dealership. The service was done in a timely manner and with excellent customer service.
Recommended
Cara M. from San Tan Hyundai responded on 08/08/2018 02:35 PM

Brian,
Thank you for your feedback. We appreciate you and your loyalty. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JH
gravatar
Jeffrey H.
Chandler, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a solution
Mario and the front desk were so up to par on customer service. Mario and management were able to locate my car and perform an exceptional service. I appreciate Hyundai to always finding the most excellent resolutions to ensure the best customer service experience! Thank you for always looking out for the customer.

One recommendation would be the welcoming initiative for the salespeople (the guys in that semi-circle room) to be more customer friendly in saying hi and asking for help.
Recommended
Cara M. from San Tan Hyundai responded on 08/08/2018 02:26 PM

Jeffrey,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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