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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

DB
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Donna B.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Thorough and competent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2019 08:53 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DC
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Dennis C.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department
Great Service Department and staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/05/2019 11:25 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
CW
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Chip W.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ricardo
Friendly; efficient
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2019 08:58 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MW
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Marvin W.
Scottsdale, AZ
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personality, Friendly,Honesty
Julian has now sold me two cars within 9 Months. Julian and his sidekick Joe are two truly professionals. Joe help Julian in the sale of a Genesis 90. He did a spot on Job for sure. Then there is Jimmy. He is the Sales Manager and a very decent man to deal with. He should be a General Manager. The night before we completed the deal , Jimmy and I shook hands that I would finish up the next day and it was an agreed deal. I really love the Genesis , but I wanted as first choice the light Grey and Black interior. The one at this dealer ship was the dark grey and Black interior. With that hand shake ,it tied me into the dark Grey one. Although ,I spoke to another dealer that had the colors i wanted and all I had to do was to catch a Plane. That dealer would not give the car up to Transfer. Because of the hand shake and the word I gave to Julian,Joe, Jimmy, I to second color Choice and bought from the men that stand for Honesty, Integrity and professionalism. I Love My New Car Later, Marvin Weeter
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/30/2019 09:57 AM

Thank you for the awesome review and recommendation.

We're glad you love your new G90 and we're looking forward to being your dealership for all the years, miles, and vehicles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
CL
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Colin L.
Chandler, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely
Timely
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/30/2019 09:53 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ricardo is the best.
Time after time Ricardo is my favorite service person to interact with. He is willing to work with you, listens to you, understands your needs, & is very fair.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/30/2019 09:58 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are so happy to be your Veracruz dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
TS
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Terry S.
Phoenix, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
My service advisor Riccardo is fantastic. Great service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/28/2019 02:17 PM

Thank you for the fantastic review and recommendation for Ricardo Garica your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DZ
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Daniel Z.
Scottsdale, AZ
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ricardo is a fantastic service rep
j
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/28/2019 02:16 PM

Thank you for the fantastic review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Ioniq dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Fountain Hills, AZ
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
verified customerVerified Customer
Category: Service
Good Customer Service
Michael,

Thank you for listening to my concerns over the telephone and resolving all the issues from last week mentioned in the January 19th review. Also, I appreciate your good customer service in addition to you replacing the chin spoiler at no charge.

Sincerely,
Regis Ross
Recommended
Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I like my service advisor.
The only issue I have sometimes is the wait time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2019 12:53 PM

Thank you for the great review.

We keep working on our wait times, and we are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2019 12:58 PM

Thank you for the awesome review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
LC
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Lori C.
Phoenix, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I always feel welcome and taken care of.
Thank you again Ricardo for taking care of my happy little car. The service was exceptional, I appreciate the ride to and from work, and I appreciate you catching another item that needed to be taken care of and I just wasn't aware. Thank you for always greeting me and I'll always keep coming back! My third Hyundai and the next will be a SUV! Also, I do not know the folks that take care of the repairs but I want to say thank you to them for doing such a great job always.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2019 12:57 PM

What a wonderful review and recommendation, thank you so, so much.

It has totally been our pleasure to be your dealership these many years now, and we look forward to being here for you for all the miles and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and easy
Always fast, and easy to deal with
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2019 12:55 PM

Thank you for the awesome review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Fountain Hills, AZ
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
verified customerVerified Customer
Category: Service
Good Customer Service
Michael,

Thank you for listening to my concerns over the telephone and resolving all the issues from last week mentioned in the January 19th review. Also, I appreciate your good customer service in addition to you replacing the chin spoiler at no charge.

Sincerely,
Regis Ross
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/19/2019
Service Type: Maintenance
Category: Service
Rude Service Advisor
I would recommend this business; but, not recommend Service Advisor, Ricardo Garcia. If I need help with service, Ricardo did not need to be rude to me because the he has personal problems.

On Wednesday, January 16, 2019, I went to Earnhardt Hyundai for Service at 8445 E Frank Lloyd Wright Blvd in Scottsdale, Arizona for an oil change and regarding an issue with my front bumper on my 2017 Hyundai Elantra Limited. Since I have purchased my Elantra, the Lower Front Bumper Lip Assembly has been falling off. When I would bring the issue to my Service Advisor, Ricardo Garcia over a number of service visits, Ricardo would push it back into place. However, the Lower Front Bumper Lip Assembly continued to fall off and drag on the ground. During my last visit on Wednesday, January 16, 2019, I asked Ricardo if he can get the part for the bumper replaced or secure it somehow. Ricardo became rude and snappy with me by falsely accusing me of going over a parking bumper and told me, "JUST TAKE IT OFF, NO ONE WILL NOTICE!" I did not want to argue with Ricardo and had the Lower Front Bumper Lip Assembly taken off and put in my trunk. I feel that Ricardo did not want to deal with the issue.

On Friday, January 18, 2019, I went back to the Hyundai Service Department mentioned earlier to talk to Ricardo again. I was told that Ricardo had the day off and I spoke with Michael Southern the Service Director. I told Michael the issue I had with Ricardo and Michael said that he would have a brand new Lower Front Bumper Lip Assembly replaced at no charge during my next appointment on Friday, January 25, 2019. Michael told me that Ricardo had problems with a girlfriend and Ricardo usually does not act poorly. I let Michael know that Ricardo should not bring his personal problems to work. Michael Southern apologized for Ricardo and I left the service department.

Sincerely,
Regis Ross
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/21/2019 09:01 AM

Regis,

We are sorry this was not your best visit to our store.  There were some misunderstandings both when you worked with Ricardo and when you and I reviewed your concerns.

We are sorry you did not accept our goodwill gesture to replace your chin spoiler.  We will provide you with a referal to another Hyundai dealer for future concerns.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2019 03:20 PM

Regis,

Thank you again for allowing us to make this right.  We deeply appreciate your forgiveness and we are all glad to put this unfortunate incident behind us.

We are thankful for your family's loyalty over the years and we look forward to being here for you for all the years and miles ahead.

Thank you for the gracious second chance.

Very truly yours,

Michael Southern
Service Managaer

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service in town.
Always courteous and respectful. Great work.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/19/2019 08:13 AM

Thank you for the awesome review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
LV
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Lee V.
Scottsdale, AZ
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Manager , Mike Southern and Service Advisor Ricardo Garcia
Whenever I am in Earnhardt Hyundai Northern Scottsdale -- and if he sees me-- Mike Southern , Service Manager ,always takes the time to
drop by and ask how i am and if everything is going well . That`s a comfortable customer feeling !!
.
Service Advisor Ricardo Garcia of Earnhardt Hyundai North Scottsdale , makes me feel as if he is my personal service advisor even if my concern is a simple oil change or something more troublesome . I trust him and rely on his efforts that both of our Sonata`s will be repaired properly and at a reasonable cost .
Lee Vinyard
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/19/2019 08:34 AM

Thank you Lee for the great review and recommendation.

It is always nice to hear from our multiple Hyundai owners.  It is totally our pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
TO
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Tom O.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Took care of things without hassle
Relaxed environment, nice amenities. No hassle repairs under warranty where sometimes that can be an issue at other dealerships
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/19/2019 08:13 AM

Thank you for the great review and recommendation.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
RK
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Randy K.
Phoenix, AZ
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My thoughts
Great service, staff and great car!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/18/2019 07:49 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Plug-in Hybrid dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Mesa, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great team
Everyone was nice and helpful and the service was wuick
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/18/2019 07:16 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DM
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Daniel M.
Scottsdale, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistent Great Service
These folks always do a great job.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/14/2019 07:50 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
Ricardo Garcia
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