SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Verified Customer
Plant City, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
LAKELAND HYUNDAI
The dealership is OK, but need a few improvements for the customers. As a NO SMOKING AREA that isn't by the door as you enter and exit from the service area! Like move it were customers don't have to walk through the SECOND HAND SMOKE!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2017 08:07 AM

Thank you for your rating and review. We do understand your concern and have forwarded your suggestion to the owner. We know it can be unpleasant to walk through conditions that are unhealthy and uncomfortable. We will work with our teams to move the location for those who do wish to smoke further away from the main entrances. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CB
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Charlotte B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lakeland Hyundai is the best
Always satisfied with my service calls at Lakeland Hyundai
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2017 07:51 AM

Thank you for your rating and review. We know our teams work hard every day to provide the best possible service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AS
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Arturo S.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I'will back!
Excelent!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2017 07:49 AM

Thank you for your rating and review. We're glad we could earn your business and look forward to servicing your vehicle in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BM
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Betty M.
Dundee, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff, the service and workmanship.
A lot more friendlier than the Winter Haven Hyundai. I live over twenty mile from Lakeland but for the service, I don't mind the travel. I live ten minutes from the one in Winter Haven,
I did recommend a friend about buying a Hyundai and she did right before hurricane Irma. I wasn't please with my finance rep in 2015 but I still would give them high rating.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/07/2017 01:57 PM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai for service. We know you can choose anywhere for service and we a so pleased that you enjoy our service over many other options. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Seffner, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lakeland Hyundai
NA
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/06/2017 12:33 PM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MA
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Martha A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
The dealership is playing very friendly and took care of my hyundai.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/06/2017 09:18 AM

Thank you for your rating and review. It's no game - we're not playing and we take every customer and their vehicle very seriously so we can provide the best service around. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RT
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Trunk locked
I called and they were able to assist me last minute without an appointment and I was able to get home.
Thank you for great service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/06/2017 09:13 AM

Thank you for your rating and review. We know when things are not working properly it takes the ability to go out of your way to help. All of our team members understand the needs and work to make it happen every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GL
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Gary L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/06/2017 09:12 AM

Thank you for your rating and review. We appreciate your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BD
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Brian D.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Samantha
My advisor is Samantha. Very professional.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/06/2017 10:45 AM

Thank you for your rating and review. Samantha is a great asset to our team and a great service advisor. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

OM
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Oswaldo M.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cambio de aceite
Fui atendido muy bien tarde menos de 40 minutos en el servicio, y en atención al cliente muy bien donas,café y agua embotellada.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/06/2017 10:44 AM

Gracias por su calificación y revisión. Si podemos hacer algo, no dude en preguntar ... ¡estamos aquí para ayudar!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LM
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Larissa M.
Lithia, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.. Jessica was right on with the time it would take..
Great service.. always is.. Just one complaint this time.. not sure what happened in the carwash, but something was splattered all over the driver side mirror and door, which is very difficult to remove..
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/06/2017 09:22 AM

Thank you for your rating and review. We will get with our teams to find out what happened during your car wash in an attempt to never let this happen again. We apologize for any inconvenience and have forwarded your concern to Chris Haggstrom, Hyundai Service Manager. He will be reaching out to you in order to help resolve your issue. Thank you for the compliment on Jessica, she is a vital part of our tem.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DS
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Daniel S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
It is always a pleasure to take the car to Lakeland Hyundai. Everyone there is so helpful and kind. Especially the Service Writer Samantha Giddens. Keep up the good work.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/05/2017 01:43 PM

Thank you for your rating and review. Samantha does a great job and is a valuable member of our team - thank you for the vote of encouragement and we appreciate your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Excellent service just wish an oil change didn't take so long..
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/04/2017 12:32 PM

Thank you for your rating and review. We're working with all of our teams to improve service times for every customer; we know service isn't the first place most people want to be and we're working to improve the overall experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JF
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Joy F.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service is always great
everyone give very good service to there customers
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/04/2017 08:58 AM

Thank you for your rating and review. We know that service isn't always the first place customers what to come so we try to make it as pleasant as possible.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BH
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Bonnie H.
Lake Alfred, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service!
In for an oil change and had no problems!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/04/2017 08:52 AM

Thank you for your rating and review. We're glad we could provide great service during your last visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SL
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Shirliann L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lakeland Auto Mall Service
Service is great, waiting room comfortable, Service Techs friendly.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/01/2017 01:56 PM

Thank you for your rating and review. We believe providing a pleasant and comfortable experience with knowledgeable and friendly staff helps make the experience better.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JR
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John R.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
very good service
pleasant people
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/01/2017 02:04 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MN
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Mary N.
Auburndale, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
I love my Hyundai, and the folks over at Lakeland Hyundai are very nice.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/01/2017 02:15 PM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DR
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
The service rep, Samantha, was extremely helpful in getting my needs taken care of after experiencing a total flat tire as I traveled to Lakeland on Thanksgiviing Day. Four tires had to be ordered which happened over the holiday weekend. I was given a loaner car. The tires were installed, balanced and aligned. My Genesis was cleaned inside and out. Samantha kept me apprised of what was happening and the car was completed when promised. Thank you Lakeland Hyundai for taking care of me and my car in such an efficient and satisfactory manner. My own dealership couldn't have done better.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/29/2017 01:11 PM

Thank you for your rating and review. We were sorry to hear of your misfortune on Thanksgiving day but we are glad we were able to help resolve your problems. Customer service is the core of our business and providing friendly, helpful and professional service is what our teams work for every day.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DH
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Donna H.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service by Samantha
Samantha took great care of me
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/29/2017 01:08 PM

Thank you for your rating and review. Samantha is much liked by her customers and is a valuable asset to our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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