SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

PB
gravatar
Pedro B.
Lake Alfred, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They Always Privide the Best Service.
I have never been disappointed in the service or in their staff both at the front desk when you bring your car in for service or in the service crew that takes care of our cars.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/29/2017 01:07 PM

Thank you for your rating and review. We know how important everyones car is to them and we strive every day to provide the best possible service from start to finish. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service visit
Great service, great facility and great staff
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/29/2017 01:06 PM

Thank you for your rating, review and kind words. We know our teams work hard every day to make sure every customer has a great experience and it is nice to hear form our customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TS
gravatar
Terry S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Terry sanders
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/28/2017 02:01 PM

Thank you for your rating and review. We know our teams strive for excellent service and it is nice to hear form our customers who appreciate their efforts. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DJ
gravatar
Darlene J.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and quick
None
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/27/2017 01:36 PM

Thank you for your rating and review. We try to make every service visit a quick and pleasant experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/27/2017 01:24 PM

Thank you for taking the time to give us your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here t help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service
Samantha is a true asset as she is very personable, efficient, thorough and patient. She helped re-pair my cell phone with my husband's Sante Fe as it had dropped the pairing. She also went through the procedures and answered all questions to ensure we knew how to re-pair the phone with the car if we had the problem again.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/27/2017 01:17 PM

Thank you for your rating and review. We believe all of our staff is great, but Samantha gets a great deal of compliments. We're glad she could help you get connected and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DT
gravatar
David T.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service with great value
The best!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/27/2017 01:13 PM

Thank you for your rating and review. We're glad we could provide great service and value and hope we can continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CB
gravatar
Cathy B.
Glenbeulah, WI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer service
Great customer service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/24/2017 07:25 AM

Thank you for your rating and review. We appreciate your great comments and we will certainly forward your compliments to our teams. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PL
gravatar
Patricia L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service. Friendly employees
Very satisfied with service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/24/2017 07:21 AM

Thank you for your rating and review. We hope to be able to continue to earn your business in the future and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people
We were treated so we'll during our service appointment and it was completed in a timely manner.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/24/2017 07:19 AM

Thank you for your rating and review. We know coming for service isn't always on the top of the list of things to do... that's why we try to make it as painless as possible.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Genesis Service
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/24/2017 07:18 AM

Thank you for your rating and review. We're glad we could provide great service for your Genesis.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DC
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness
Excellent sales and service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/24/2017 07:18 AM

Thank you for your rating and review. We know our teams work had to provide great service and it is truly great when customer recognize their efforts. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JM
gravatar
John M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Everything was great
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/24/2017 07:17 AM

Thank you for your rating and review. We're glad we could provide and excellent experience and that everything was great. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KP
gravatar
Karen P.
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Fast, friendly,, efficient service. Love taking my car here!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/22/2017 12:52 PM

We're glad you love coming to Lakeland Hyundai Service. Thank you for your rating and review and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DH
gravatar
Dorothy H.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, Clean and Convenient
The entire service experience was great. Everyone was friendly and professional.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/22/2017 06:17 AM

Thank you for your rating and review. We know the service department usually isn't the firs place most people want to go, so we try to make it as pleasant as possible. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LZ
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
Very friendly and helpful
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/22/2017 06:15 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RP
gravatar
Rodena P.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome staff and service
Thank you for always providing great service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/21/2017 05:29 AM

Thank you for your rating, review and for your continued patronage to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RM
gravatar
Robert M.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good location
fast service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/21/2017 05:31 AM

Thank you for your rating and review. We strive every day to provide a fast quality service at a fair price for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
service came with the new car
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/21/2017 05:30 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CT
gravatar
Cynthia T.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great service, as always!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/20/2017 06:55 AM

Thank you for your rating and review. Great service is what our teams strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.