SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

MT
gravatar
Melissa T.
Clearwater, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
review
.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/20/2017 05:30 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DM
gravatar
Daniel M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As always, great.
Great value, great service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/17/2017 08:37 AM

Thank you for your rating and review. WE appreciate your repeat business and glad we can continue to provide great value and service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Sun City Center, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Your employees and caring, courteous, and friendly. Service is excellent.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/17/2017 08:36 AM

Thank you for your rating and review. We believe that great customer service is the backbone of every part of our business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Service was great.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/17/2017 08:35 AM

Thank you for your rating and review. We know our teams strive for great service with every customer - it is nice to hear of our success. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DP
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
I've been coming to Lakeland Hyundai for many years and have always had a good, friendly experience. Also, I've never had a problem with the services performed.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/16/2017 09:08 AM

Thank you for coming to Lakeland Hyundai Service and for your continued business. We know making sure every customer has a great experience every time is vital to our continued growth and success. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MS
gravatar
Michael S.
Lake Alfred, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Star service
4+ years and 2 Elantras and not pne complaint . Could not ask for a more reliable vehicle.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/16/2017 05:18 AM

Thank you for your rating and review. We certainly appreciate your repeat business and for coming to Lakeland Hyundai Service. We hope to continue to earn your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RB
gravatar
Roberto B.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent dealership
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/16/2017 05:13 AM

Thank you for your rating, review and kind words. We know our teams try to provide great service and hearing our customers tell us we have great service keeps everyone striving for excellence. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JH
gravatar
John H.
Lakeland, FL
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Perfect
Didn't waste anytime letting me know there might be a recall. Setup a loaner while they replaced the part. Didn't have to wait long to drop off or pick up.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/15/2017 05:58 AM

Thank you for your rating and review. We're glad we could meet your service expectations and provide a quality experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RR
gravatar
Robert R.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
everyone was friendly and helpful
pleasant experience
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/14/2017 01:01 PM

Thank you for your rating and review. We certainly pleased we could provide a pleasant experience while at Lakeland Hyundai service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KB
gravatar
Kathleen B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
One more time
Service at Hyundai Lakeland Automall was great as always.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/13/2017 01:27 PM

Thank you for your rating, review and repeat business. We hope to continue to earn your business we thank you for coming to Lakeland Hyundai Service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SS
gravatar
Sierra S.
Plant City, FL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing place
Excellent service and staff.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/13/2017 01:21 PM

Thank you for your rating and review. We like amazing and don't normally get that one, but it's great to hear you had such a great experience.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CC
gravatar
Crisandra C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All staff went above and beyond to help me
My service tech was very helpful
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/13/2017 12:48 PM

Thank you for your rating and review. It's always nice to get comments from our customers about their experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JS
gravatar
John S.
Tampa, FL
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job-for the service dept.
This is not the first time by a long shot to buy a new vehicle/ and/or dealing with a service dept. I currently own 7 vehicles and 6 more trailers. If you=all keep doing what you are doing now you will be around as long as you want to. Thanks/john
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/10/2017 05:21 AM

Thank you for the compliment and rating. We know our teams work hard to make sure every customer has a great experience and it is customers like you that keep us in business and striving for better. If we can do anything, don't hesitate to ask.. we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

ML
gravatar
Manuel L.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
is a great facility
You are treated with respect and courtesy.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/09/2017 05:35 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience even better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KO
gravatar
Kimmie O.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
SAMANTHA GIDDINS
GOOD WORK
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/06/2017 02:06 PM

Thank you for your rating and review. Samantha is a valuable part of our team and thank you for the kind acknowledgment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MG
gravatar
Michael G.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
You provide a comfortable place to wait while my car is being serviced, plus I like that you wash my car.
Great job
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/06/2017 09:00 AM

Thank you for your rating and review. We know the service department usually is not the first place a customer wants to be, so we try to make the experience as pleasant as possible. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

IG
gravatar
Irene G.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The friendlyness and very clean.
Keep up the great work
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/06/2017 09:12 AM

Thank you for your rating and review. If we could have done anything differently during your recent service to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GE
gravatar
Gary E.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great leadership Fromm the top down!
Outstanding!!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/03/2017 05:41 AM

Thank you for your rating, review and great compliment. We know our teams work hard every day to provide the best possible experience for every customer and it is nice to hear such compliments.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DM
gravatar
Dave M.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty
Very pleased with my service experience, will definitely return.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/03/2017 05:39 AM

Thank you for your rating and review. We are so glad we make your service experience a good one. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CM
gravatar
Chanquilla M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
love the services
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/03/2017 05:36 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.