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SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

BW
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Brenda W.
Lakeland, FL
2013 HYUNDAI SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
verified customerVerified Customer
Category: Service
Excellent Service
Even though I pulled in close to 5:00 without an appointment for an oil change, I was welcomed warmly and taken right in!
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 05/18/2017 03:57 AM

Thank you for the response we sure appreciate it.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
DD
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Dwayne D.
Davenport, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
2015 Santa Fe
Did a great job
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 05/18/2017 03:55 AM

Thank you for the review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
HG
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Harvey G.
Lady Lake, FL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
the way you are treated
Drove 11/2 hrs. to Lakeland, they are better than my local dealer. This is the second car I purchased from Lakeland and will be back.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/15/2017 10:51 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai for your purchases and service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service at Lakeland Hyundai Dealership!
Will go back for service and also to treat myself to a new Hyundai one day...
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/15/2017 10:50 AM

Thank you for your rating and review. We apologize for the inconvenience and will make the correction as quickly as possible; we are sorry for your loss.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service was fast and Samantha was a pleasure to work with, Thank you Lakeland Hyundai
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/15/2017 05:17 AM

Thank you for your rating and review. Samantha does a great job and we are proud to have her as part of our team.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
KB
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Kenneth B.
Plant City, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The team works very well together to better serve the customers.
Great Service Department
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/15/2017 05:14 AM

Thank you for your rating and review. We believe our success is a team effort and no one wants to see each other fail; that's why we try to work together to help each other however we can. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
TT
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Tracy T.
Lakeland, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service adviser
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/15/2017 05:13 AM

Thank you for your rating and review. We think all of our staff is great, but the service advisors really do a great job for every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
SZ
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Shirley Z.
Plant City, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
always clean and comfortable, easy for me to get to, even though I do not drive the 1-4
I am very happy with my Hyundai, that's why it's the second one I bought, I do recommend the Hyundai dealer
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/12/2017 11:38 AM

Thank you for your rating and review. We truly appreciate you coming to Lakeland Hyundai for your service and repeat purchase. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Auburndale, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lakeland Hyundai Service
This is a pleasant place to get your service done - you can check out the new cars without being bothered by the sales people but they're there if you have any questions - perfect.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 05/12/2017 04:05 AM

Thank you for the positive review we sure appreciate it.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
RK
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Roger K.
Lakeland, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Love that place!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/11/2017 02:12 PM

Thank you for your rating and review. We always try to under-promise and over-deliver.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
TQ
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Tomas Q.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service, employees
excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/11/2017 02:11 PM

Thank you for your kind words. Please let us know if one of our service advisors does not reach back out to you regarding the unpainted portion.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
SM
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Susan M.
Plant City, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Always very polite and concerning to me.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/12/2017 05:42 AM

Thank you for your kind words and review. We believe our entire team works hard to make sure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
JW
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James W.
Lakeland, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellence service
Samatha Griffin is always ready to assist when you drive up. My mechanic was very knowledgeable. courteous, and professional. He kept me abreast the hold time I was there. The service manager introduced himself, and they made sure I had a loaner.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/12/2017 05:41 AM

Thank you for your rating and review. We know Samantha and all of our team members try to provide the best quality service to every customer. Having a well trained team that understands the customer needs and can explain how our processes work seems to ease anxiety that can come when visiting any service department.

We're pleased we could meet your expectations and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
JR
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Jose R.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/11/2017 08:35 AM

Thank you for your rating and review. Our teams strive for great service every day - thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
CS
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Christine S.
Plainfield, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The friendliest and most accommodating team in Central Florida!
I love Lakeland Hyundai, they go above and beyond every time!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/10/2017 05:36 AM

Thank you for your rating and review; we appreciate your patience and for bringing your vehicle to Lakeland Hyundai Service. We know that sometimes not seeing or hearing a problem doesn't mean that there is not one. Samantha and Chris take great pride in the work and service they provide to every customer and work hard every day to listen and understand the needs of every customer. 

We are certainly pleased we could resolve your issue and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
MK
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Melinda K.
Kathleen, FL
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Center
Poor mechanic personal. I been a mechanic for 22 years. Never been so dissatisfied with a shop!!
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 05/12/2017 04:02 AM

Hello,Please contact me a the phone number below so I can help with your vehicle concerns.

Christopher S. Haggstrom
Service Manager
863-577-5122

Employees worked with
SG
Samantha Giddens
JP
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Joseph P.
Lutz, FL
2016 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
IF yo
Staff was very Friendly , Courteous, Pleasant and Cheerful. Always a pleasure to see the Ladies who check you in. They are fantastic to deal with.
Routine Oil Change done in nearly the time promised. Asked for Wash/Vacuum with the Oil/Lube/Filter. Don't bother. Wash looks like they ran it through a sprinkler. Vacuum?? LOL!! NO DIFFERENCE NOTICED. Could do MUCH better myself! That or pay for it at a Car Wash that DOES Service you ask for.

Do NOT as For Prices on additional services, repairs, etc. The prices are Astronomical!! You can go elsewhere and have the same work done, buy the same items, etc. for about 1/4th of the cost. I KNOW. I DID. When the staff tells you the prices they simply expect you're just going to say yes.
I didn't and won't. Will NOT be going there for ANY Maintenance whatsoever! Sad Part is I drive all the way from Tampa to have things done, i.e. Free Oil Changes with New Car Purchase (Used to be more. NOW, Limited to 2 changes your first year then? You're on your own!). I'll not be driving from Tampa anymore to see them. I'll go elsewhere here in Tampa and save money just the same. IF I need anything, I WILL get in touch with my Salesman, Lou. He's the ONE bright spot in all of this. I've enjoyed working with him so much, I've bought my last 3 vehicles from him. Only one problem with a Hyundai Accent. Front Spoiler is TOO LOW to the ground! Better not go over ANY parking bars at stores! IF you do, get ready to pull that front bumper right off the car!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/12/2017 05:52 AM

Thank you for your rating and review. Lakeland Hyundai Service manager Chris Haggstrom will be reaching out to you (He can be reached directly at 863-577-5122) to address all of your concerns.

Our 1 year maintenance has not changed and is fully explained when the vehicle is purchased (new or used) and what the service covers. Lu Santacruz is a great salesman and we truly appreciate your business over the years.

As for the front spoiler on the Hyundai Accent, it is a design issue for aerodynamic air flow and we have not heard of this issue until now. We will be sure to send your comments regarding the design to our regional manager and Hyundai Motor Corporation.

Again, thank you for taking the time to review and rate our services. If we can do anything, please don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Exellent service
Fast and courteous service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/08/2017 05:44 AM

Thank you for your rating and review. We thank you for coming to Lakeland Hyundai Service and allowing us the opportunity to work on your vehicle. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
GL
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Gary L.
Lakeland, FL
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest work and quick
Great work
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 05/04/2017 04:14 AM

Thank you for the review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
DH
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Dennis H.
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nice showroom to wait
yes
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 05/03/2017 04:45 AM

Thank you for taking the time to submit this review.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
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