SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

TR
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Terry R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lakeland Hyundai is the best dealership
quick, efficient, and helpful.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/21/2017 01:15 PM

Thank you for your rating, review and kind words. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AH
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Angelina H.
Lakeland, FL
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing service
Lakeland Hyundai is the best dealership from the sales Dept to the service department even their associates body shop is great, given I have had to use all three!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/20/2017 02:02 PM

Thank you for your rating, review and kind words. Samantha does a great job and is always informed and attentive to every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JZ
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Joyce Z.
Mulberry, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I know that when I go to the dealership for service it will be taken care of in a professional and timely manner. In all the years I have been going to Lakeland Auto Mall, I have never had one thing to complain about.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/20/2017 02:01 PM

Thank you for your rating and review. Thank you for being such a loyal customer and we appreciate your business. We will continue to provide quality, professional and timely service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JB
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John B.
Poinciana, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service at Lakeland Hyundai!
We switched from Red Hoaglund to Lakeland as we were not happy with the service we were receiving. We were VERY pleased. Though it is about 20 minutes further from our home, we will be returning.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/20/2017 01:58 PM

Thank you for your rating and review. Our teams work hard every day to provide the highest quality service for every customer and we truly appreciate your business. Thank you for driving out of your way to come to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Samantha in service is the best!! Always a good experience with her.
Definitely turned what could have been a bad situation into a good situation.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/19/2017 12:54 PM

Thank you for your rating and review. Samantha is a valuable member of our team and great with all of her customers. We're glad we could turn your situation into a positive experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BR
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Brett R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire Problem
My tire blew when I hit the curb on my way to an appointment. Once I got it towed to the dealer, they got me in, checked out and had a new tire on my car much quicker than I expected.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/19/2017 12:53 PM

Thank you for your rating and review. We're certainly clad we could help you out and get you back on the road. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Organized and outstanding work ?
Lakeland Hyundai service department is second to none. They consistently perform in outstanding fashion.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/15/2017 01:50 PM

Thank you for your kind words about our staff and service. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/15/2017 01:49 PM

Thank you for your rating and review. Good service is what we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RL
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Roger L.
Polk City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
comfortable while waiting
good job
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/14/2017 11:55 AM

Thank you for your rating and review. We know coming in for service is not always at the top of places to be - making sure it is a clean and comfortable experience helps. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SY
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Steven Y.
Lake Alfred, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lakeland Hyundai Service
Friendly and efficient
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/14/2017 11:56 AM

Thank you for your rating and review. We're glad you had a good experience at Lakeland Hyundai Service and hope to see you on your next service need. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Palm Harbor, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center = Excellent Customer Service
The staff in the service center was friendly, prompt, and effective. They also offered thorough feedback and were accommodating with options.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/14/2017 06:13 AM

Thank you for your rating and review. We truly believe that great customer service and communication with the customer makes for a better experience. Thank you for noticing and for your comments. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CC
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Chris C.
Brandon, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
the service and freindly sercive
tes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/14/2017 06:10 AM

Thank you for your rating and review. We believe great service and a friendly staff is part of what makes a great service department. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DF
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David F.
Lakeland, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Did you even check the wipers ?
A outlet of things were wrong
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 06/12/2017 11:30 AM

Hello,

I would like the opportunity to speak with you in regards to your recent visit.

I have called and left you a message at the phone number on file.

Please call me back at your convenience.


Thank You.
Christopher S. Haggstrom
Service Manager
813-323-2493

Employees worked with

AH
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Alane H.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome employees for sales,and service, all around great people!!
They make going here a pleasure not a chore!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/12/2017 08:48 AM

Thank you for your rating and review. That's great, we never want any service visit to feel like going to the dentist... although necessary, not always a pleasant experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place.
Never a problem. Staff always helpful and friendly.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/12/2017 08:45 AM

Thank you for your rating and review. We believe it makes for a better experience with friendly and personable staff and talented technicians who can meet the expectations of every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CS
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Charles S.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lost Keys
I read some bad reviews about getting replacement keys. I just had to bring in my registration and I had my Key in a few minutes.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/12/2017 08:42 AM

Thank you for your rating and review. We understand... The Lakeland Hyundai Owner Advantage Program handles key replacement with no hassle and quick service. We're glad we could help. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly,quick and reliable
Would recommend
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 06/08/2017 11:15 AM

Thank you for the rating and review we sure appreciate it.

Christopher S. Haggstrom
Service Manager

Employees worked with

BB
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Barry B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
STAFF IS VERY FRIENDLY AND HELPFULL. LOVE THE DONUTS AND COFFEE
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/07/2017 05:35 AM

Thank you for your rating and review. We believe having great people as part of our staff is a good start - the coffee and donuts are just a bonus! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KM
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Kenny M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Awesome people great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/07/2017 05:34 AM

Thank you for your rating and review. We think we have a pretty great staff - thank you for noticing! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CY
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Constance Y.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, great people!
Great place!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/07/2017 05:33 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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