SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Verified Customer
Bradenton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
We'll run service dept. provides level headed, good value service timely.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 10:18 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
verified customerVerified Customer
Category: Service
Thank you.
Chris is great to deal with. He is very professional and gets things done the way they should be. We had an issue with an oil leak and once he got involved, he jumped all over it and is now producing results. Hopefully all of his subordinates listen and learn from him because I'm sure they could all greatly improve their customer service skills by following his lead.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/15/2017
Service Type: Maintenance
Category: Service
car is awesome/employees not so much
Didn't find the oil leak even though there is one. At first we were told no there wasn't an oil leak until my wife popped the hood and pointed it out. After that the response was, "oh yeah that! They couldn't find an oil leak, it must be a fluke." My take is that an oil leak isn't a fluke period. This is a new car that only has 18k miles and shouldn't be leaking oil from anywhere. I feel like my wife was just brushed off and not taken seriously. We love the car but are starting to regret dealing with this particular location. If this car wasn't under warranty and oil changes already paid for i would not return, i would do the work myself. The woman that is deal with is always nice but i think the problem is probably the mechanics not knowing enough about how to work on this car. Unfortunately our service writer is the one who has to relay the message from the mechanic. The car still has plenty of warranty left so we will keep an eye on the oil leak.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 04/18/2017 08:51 AM

Hello,

Thank you for the opportunity to reinspect the vehicle. I am glad to say that we found a very small oil leak seeping from the top of the valve cover gasket.We look forward to making this repair on Thursday.

Christopher S. Haggstrom
Service Manager

Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very fast service
Oil change and alignment was done very quickly. The facility is clean and modern as well.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 07:03 AM

Thank you for your rating and review. We know it is important to every customer to have a nice place and quality, quick service. If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DL
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David L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
everyone treats you like family
they treat you like family. No better place.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 07:04 AM

Thank you for your rating and review. Samantha is a great part of our team and we're proud to have her; we want everyone to feel like they are comfortable.  If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lake Mary, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent service
Great job
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 07:07 AM

Thank you for your rating and review. Thank you for coming to Lakeland Hyundai Service and we hope to see you again on your next service need. If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PJ
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service is excellent.
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 07:07 AM

Thank you for your rating and review. We know our teams work hard every day to provide a quality service for every customer. . If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JR
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John R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Excellent service, so glad we bought this car here at this dealership !!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 07:08 AM

Thank you for your rating and review. We're glad you purchased at Lakeland Hyundai as well and if we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SM
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Sharon M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt,friendly and efficient service.
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 07:09 AM

Thank you for your rating and review. We know the service department is not the first place most people want to go so we try to make it a pleasant as possible.  If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RR
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Rafael R.
Orlando, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly,professional service,not pushi .
I would recommend this business.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 08:16 AM

Thank you for your rating and review. We believe a fair and honest assessment of every vehicle with friendly and professional service is the only way to go...  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CL
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Charles L.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job as always.
We have used Lakeland Hyundai for approx. 10 years. They are super friendly and always get the work done in a reasonable time.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 08:18 AM

Thank you for your rating and review. We appreciate your loyalty and repeat business at Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MA
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Michael A.
Lakeland, FL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Samantha Giddens-Excellent job handling my situation.
Excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 08:22 AM

Thank you for your rating and review. Samantha is a great member of our team and we are proud to have her part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Good service, would like to see the services that I have completed before recommending other services
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 09:03 AM

Thank you for your rating and review. We can offer services after your requested services, but we believe that would slow down the process - only because we already have your vehicle in the service bay and inspected. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LU
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Laurie U.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Very accommodating and friendly staff!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 09:02 AM

Thank you for your rating and review. We try to make sure every customer has a great experience every time and make the service department feel like a place they may want to come - not just because they have to...  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

FW
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Floyd W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly
5 star
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/13/2017 11:54 AM

Thank you for your rating and review. We try to be friendly... we noticed it helps a lot! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Davenport, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Turned in for hard starting
They were able to get me in quickly and able to get me a loaner vehiicle
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 09:00 AM

Thank you for your rating and review. We want everyone to have a great experience at Lakeland Hyundai Service and we're glad we could provide a good experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AQ
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Aaron Q.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Great
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 08:59 AM

Thank you for your rating and review. We're glad we could provide you with great service and look forward to your next service appointment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exelent
Very friendly and nice people!!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 08:56 AM

Thank you for your rating and review. We believe being friendly and nice is only part of great service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BB
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Bruce B.
Davenport, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Local dealer
Excellent service -friendly staff
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/17/2017 08:53 AM

Thank you for your rating and review. We appreciate your business and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JC
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Joy C.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The fast and friendly service with a smile
Great and friendly service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/07/2017 06:21 AM

Thank you for your rating and review. We know the service department isn't always the first place people want to come; we try to make it as pleasant as possible. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GS
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Glenn S.
Sunrise, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
Always well taken care of.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/04/2017 12:57 PM

Thank you for your rating and review. Yes, Jessica and Samantha do a great job and we are proud to have them both as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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