SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

AR
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Angel R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful
Didn't took long in service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 01:09 PM

Thank you for your rating and review. We're glad we could provide such a wonderful and fast service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MR
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Mathew R.
Winter Haven, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Slow
Very slow service especially for making an appointment. Hour and half wait for an oil change and I also asked for my wiper blades to be replaced and never got done
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 04/03/2017 10:30 AM

It was a pleasure speaking to you today and I look forward to seeing you on Monday or Tuesday to take care of the wiper blades on your vehicle.

Christopher S. Haggstrom
Service Manager

Employees worked with

JF
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Friendly people at Lakeland Hyundai
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 01:07 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KG
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Ken G.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Personable and fast !
Always have great service and are always quick and a nice environment to wait !
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 01:07 PM

Thank you for your rating and review. We try to make every service visit as good as it possibly can because we know it's not the first place anyone wants to be. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

ED
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Ellen D.
Mulberry, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Brake Repair
The problem with my brakes was diagnosed very quickly, and the service department was able to correct everything in just a few hours!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 12:34 PM

Thank you for your rating and review. We know how dangerous it can be to have brakes not working and how essential a good running vehicle can be.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BN
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Brenda N.
Valrico, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good customer service.
Samantha was great as always. The car was service very quickly.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 12:33 PM

Samantha is a great asset to our Lakeland Hyundai Service team. Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PF
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Peggy F.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism of Service Adviser Samantha
Excellent service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 12:32 PM

Thank you for your rating and review. Samantha does a great job and we are proud to have her as part of our team.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DS
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Daniela S.
Brandon, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
Best customer service I've ever had! I drive 35 minutes to Lakeland Hyundai. All employees, from sales and financing to services are super friendly, helpful and very respectful of you and your time! Incredible place! I won't buy or service my car anywhere else!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 12:27 PM

Thank you for your rating and review. We appreciate your great compliments and will surely share your comments with all of our staff. We know they work hard every day to provide quality service and professional standards.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RS
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Rick S.
Lakeland, FL
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Just Great Service
Prompt service, comfortable atmosphere, great people!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 12:21 PM

Thank you for your rating and review. It's great to hear from customers who appreciate our staff and service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JA
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James A.
Plant City, FL
2015 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
sometimes I feel like they hurry too much. It may not be true but that's the way I feel.
everything is in my comments.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 03/31/2017 06:30 AM

Hello,I
t was pleasure speaking to you a few days ago. Please send me pictures of your seat bottom at your convenience so I may review and help with your concern. 

Thank You.

Christopher S. Haggstrom
Service Manager

Employees worked with

DS
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Deyo S.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness
A caring atmosphere
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 12:19 PM

Thank you for your rating and review. We know our salespeople take great pride in the work they do and we thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy
If they lived in the area
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2017 12:18 PM

Thank you for your rating and review. We're glad we could get you in and out quickly. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

EL
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service. Really Listening to the customer
Great
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/24/2017 06:47 AM

Thank you for your rating and review. We believe that every customer deserves the best possible service from all of our team members. Thank you for coming to Lakeland Hyundai Service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

WS
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William S.
Lake Wales, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
my service experience
went with the expectation of replacing my front brake pads and was told I have another 5000 to 10000 more miles to go before replacement in required
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/24/2017 06:46 AM

Thank you for your rating and review. We believe providing every customer with honest, upfront technical information helps every customer make better decisions for their vehicle. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LS
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Lonnie S.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Glad I purchased here!
Service after the sale is what matters most, and so far it has exceeded my expectations.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/23/2017 10:11 AM

Thank you for your rating and review. Samantha is a great asset to our team and we know our entire staff works hard to earn your business every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MS
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Mariena S.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is so friendly and always willing to help.
I love Hyundai
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/23/2017 10:09 AM

Thank you for your rating and review. We know our staff works hard every day to provide a quality and friendly service for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DP
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Diane P.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintanence and body repair
see previous
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/23/2017 07:35 AM

Thank you for your rating and review. We apologize that we could not meet your sales needs at Lakeland Hyundai but are pleased that you were able to receive the repairs and service that you needed. I have forwarded your comments to Lakeland Hyundai Sales Managers; we never want to lose a sale based on price and we can get any vehicle made by Hyundai - it may just take some time. Thank you again for coming to Lakeland Hyundai Service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JT
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Joseph T.
Polk City, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly, cooperative, knowledgeable
good job
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/23/2017 07:32 AM

Thank you for your rating and review. We know our teams try every day to provide a quality service; thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MM
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Michael M.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
From the customer service to being thanked for coming in.
Excellent place from sales to service! Always clean and efficient. I will recommend it to everyone!! Thanks again!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/22/2017 02:23 PM

Thank you for your rating and review. We appreciate your recommendation and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help! Thank you!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JA
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James A.
Tampa, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Smart employees who care about doing a good job
Very good
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/22/2017 05:23 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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