SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

SL
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Susan L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always excellent
I can trust Lakeland Hyundai for excellent service on my car every time.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/09/2017 06:46 AM

Thank you for your rating and review. We know our teams strive every day to provide the best possible experience and we're pleased when customers notice. Thank you. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DS
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Dennis S.
Mulberry, FL
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service and nice waiting area.
In addition to great service was offered use of an office for pc work when the service writer saw I had a laptop with me.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:27 PM

Thank you for your rating and review. We try to accommodate all of our customers and try to fulfill their needs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JH
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Jill H.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly staff as always
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:28 PM

Thank you for your rating and review. Thank you for coming back and we hope to provide the same friendly service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PH
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Paul H.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:30 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CS
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Christine S.
Plainfield, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A very attentive and caring dealership!
The service personnel and sales people go above and beyond to make sure you're taken care of and have what you need. Very professional!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:32 PM

Thank you for your rating and review. We love Love Love Samantha too! She does a great job and all of our staff thanks you for coming to Lakeland Hyundai for Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JB
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John B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and Staff
I get good value with my Hyundai and the service department seems honest and thorough. Good service is not always guaranteed in Florida but this department seems committed.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:34 PM

Thank you for your rating and review. We know our teams are dedicated and committed to every customers satisfaction.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

EP
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Edward P.
Sun City Center, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2015 Elantra service
Prompt. Honest. Return car very clean ,
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:35 PM

Thank you for your rating and review. We try hard every day to make sure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CL
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Carla L.
Lakeland, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Close to home
Perfect
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:37 PM

Thank you for your rating and review. We're glad we could provide the perfect service. We hope to see you again on your next service appointment.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RN
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Robert N.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Usually good service
Usually good service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/01/2017 06:14 AM

Thank you for your rating and review. We apologize for the miscommunication between our service advisor and technicians. We strive to provide the highest quality service and meet the customer expectations every day.

Again we apologize for the inconvenience and miscommunication. We have addressed your concerns to Lakeland Hyundai Service Manager Chris Haggsrom (863-577-5122) and he will be reaching out to you regarding your concerns. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AA
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Albert A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Pleasant waiting area, courteous & completed in a timely manner
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:50 PM

Thank you for your rating and review. We're glad we could meet your expectations and hope to see you again if you need us in the future.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GH
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Gail H.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gail Holmes
They tell you up front what it will cost. I like the print out with all of the information.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:47 PM

Thank you for your rating and review. We believe providing you with all of the information so you can make the best decision is the only way to do business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BI
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Barbara I.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, efficient, courtesy, clean and free donuts.
This is the best dealer I have ever used in 55 years of buying cars. I love thrm. Leased my car and did the buyout offered. Will keep my car for a long tine.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 02:07 PM

Thank you for your rating and review. Ah, the donuts... always the icing on the... donut! We truly appreciate your business and thank yo for coming to Lakeland Hyundai Service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KR
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KIMBERLY R.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
There Awesome
Alway's do a great job
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 02:02 PM

Thank you for your rating and review. We like awesome - thank you.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

ED
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Ellen D.
Mulberry, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/02/2017 01:38 PM

Thank you for your rating and review.We pleased we could get you in and out quickly and still provide great service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Bartow, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
My review.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/20/2017 07:21 AM

Thank you for your rating and review. Unfortunately the bathroom facilities are what was required by the city and contractor; we do have more restrooms in the Ford building next to Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CH
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Chelsea H.
Lakeland, FL
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/20/2017 07:42 AM

Thank you for your rating and review. We strive for good service every time - thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

EB
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Edward B.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
No Reservation
Timely and Helpful
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/15/2017 01:43 PM

Thank you for your rating and review. Samantha does a great job for us and we try to accommodate everyone no matter what their need. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DG
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
fast, clean. all personnel courteous
Samantha is effecient. Friendly. I did not know there was a recall, however, it was done for me same day in a few minutes after I was told about it by Samantha.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/14/2017 08:31 AM

Thank you for your rating and review. Samantha does a great job for us and we are proud to have her as part of our team. Sometimes we don't always know about recall information until the manufacturer sends us a notice; at that time we do our best to inform the customer and do the required work. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DS
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Danielle S.
Bradenton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great job & completed in timely manner.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/14/2017 08:30 AM

Thank you for your rating and review. Thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest
Excellent service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/10/2017 02:10 PM

Thank you for your rating and review. We strive for excellent service, so it is nice to hear from our customers that we continue to meet our expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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