SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

JM
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John M.
Haines City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/23/2017 07:49 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DL
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David L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
grat service
Best cre ever no complaints, makes you feel welcome
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/23/2017 07:50 AM

Thank you for your rating and review. We truly appreciate your kind words and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JB
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Joseph B.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Staff is always friendly and professional. Work is done well and they never try to sell me service unless it's needed.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/23/2017 10:22 AM

Thank you for your rating and review. We believe treating everyone with friendly and professional service is the only way to go; it's only part of how we like to conduct business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I was treated right, and car fixed right
I had a good experience, and will return for service in the future.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/23/2017 10:18 AM

Thank you for your rating and review. We apologize about the warranty issue but we're glad we were able to get your problem fixed.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

TL
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Theresa L.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
We love Lakeland Hyundai
Our service advisors Sammy and Jessica are the best. They have been there for years and even ask how our daughter is when she is not with us. They are always friendly and keep us up to date with what is going on with our car and how long it will take. We have always been pleased with the service we receive.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/18/2017 05:47 AM

Thank you for your rating and review. We appreciate your repeat business and we believe we can treat every customer like family; it helps build a lasting relationship and confidence in the services we provide. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DF
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Danielle F.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Totally satisfied
Samantha kept me informed from start until finished.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/18/2017 05:44 AM

Thank you for your rating and review. We're glad Samantha could keep you updated about the progress of your vehicle; it makes it easier sometimes when you know what is going on...  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JW
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John W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honesty and integrity of the service dept. people.
yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/17/2017 10:48 AM

Thank you for your rating and review. We believe it is our responsibility to provide honest, helpful and correct information to every customer; making sure we correct mistakes and provide the customer with the best possible service is our first priority.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JH
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Judy H.
Mulberry, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dog friendly and nice people!
Excellent service. Lakeland Hundai has been giving us great service since we purchase our vehicle in July '14.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/17/2017 10:45 AM

Thank you for your rating and review. We're glad we can continue to provide great service with every visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AC
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ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
verified customerVerified Customer
Category: Service
They provide coffee and donuts and a clean restroom and waiting room.
Clean and comfortable and great customer service!
Recommended
Employees worked with

WN
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Wendy N.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Everyone is very nice and work is done well and in a timely manner.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/13/2017 10:38 AM

Thank you for your rating and review. We're not sure if you have made comments in the past, but we try to listen to every customer and their requests. It is important to us that every customer have a great experience every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AC
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Atiya C.
Winter Haven, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The real deal
Everything went great the second time
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/13/2017 11:12 AM

Thank you for your rating and review. We're glad we could help to resolve your issues.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

VJ
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Vicki J.
Auburndale, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
First experience with the Service Department.
Detailed review and comments submitted.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/17/2017 05:38 AM

Thank you for your rating and review. We truly apologize for any inconvenience you experienced while attempting to schedule your service department and during your visit. WE are working closely with our teams to provide the best possible customer service and have reviewed your particular circumstance and are working with our service representatives to improve the quality of communication with all of our customers.

Again we truly apologize for your inconvenience and hope we can earn your business in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MG
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Michael G.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
Lower your pricing for oil changes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/13/2017 11:11 AM

Thank you for your rating and review. We do apologize for the cost of your recent visit - in case you are not aware, our website has discount coupons available. They do change, but it may help reduce the cost of service the next time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CB
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Chelsea B.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendliest
I would definitely recommend Lakeland Hyundai.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/09/2017 12:25 PM

Thank you for your rating and review. Wow - We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MR
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Mathew R.
Winter Haven, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer service
Friendly service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/31/2017 07:48 AM

Thank you for your rating and review. We apologize for not completing the service as expected from our team; we will continue to work with our teams to improve the quality and service expected for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AC
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ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
verified customerVerified Customer
Category: Service
They provide coffee and donuts and a clean restroom and waiting room.
Clean and comfortable and great customer service!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/05/2017
Service Type: Repair
Category: Service
They provide coffee and donuts and a clean restroom and waiting room.
Nice and friendly I just was there a little bit to long.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 01/06/2017 07:14 AM

It was a pleasure speaking to you this morning and I hope to see you in our service department on your next service visit.

Christopher S. Haggstrom
Service Manager

Employees worked with

SS
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Stefanie S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super friendly and super clean
Go Patriots
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/06/2017 01:41 PM

Thank you for your rating review. Hahaha - Go Patriots! Seems like they have a pretty good shot to win again - thank you for your review. If we can do anything, don't hesitate to ask, we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
I was in and out in a very timely manner and I was well informed and taken care the entire time.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/06/2017 01:43 PM

Thank you for your rating review. Samantha does a great job and we are proud to have her as part of our team. If we can do anything, don't hesitate to ask, we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CM
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Cornelius M.
Auburndale, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rountine service
Excellent service. Completed on a timely manner
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/04/2017 02:01 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

TH
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Thomas H.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Car maintenence
You guy dud q great jobs .
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/04/2017 05:41 AM

Thank you for your rating and review. We try to do a great job every day and we truly appreciate your business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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