ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

DP
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Douglas P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean environment, courteous staff
I have seen an improvement over the last couple years of coming. The team keeps you informed of your cars status and make sure anything covered by warranty is no charge. The service was taken care of and immediately I could feel my car riding smoother and quieter. Oh yes and cleaner. Thanks Sean and pohanka.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 09:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Douglas. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KP
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Karen P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superb Service
As always Sean Tolton has provided exceptional customer service; with keeping me informed of my options, costs, and time constraints.
It is a great pleasure to always bring my vehicle here for service; although at unexpected times of malfunctions the costs can be pricey.
I did have to wait 24 hours to receive an approval from another department, but all in all, I am a happy Hyundai customer!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/27/2020 01:58 PM

Thank you for your wonderful 5 star rating Karen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KA
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Kellice A.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I took my car to Pohanka Hyundai to be serviced and the service was excellent. I was in and out within an our.. car wash included.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/27/2020 01:48 PM

Thank you for your review and for choosing Pohanka for your service Kellice. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bryans Road, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service!
The team at Hyundai did an amazing job. We came in extremely unsatisfied with a vehicle that has had several big issues in the first year. However, Hyundai was able to do a trade in and make a deal with us that worked for us! Very friendly and helpful.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/23/2020 01:59 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mr. Tolton is the Best Service Manager I've Ever Worked With
This dealership actually makes it easy for a person with a job to get their car serviced. Open on Sundays. Staff is there at 6:30a to drop your car off and take you to the nearest subway. They have an Enterprise drop-off for when you have to return a rental and pick up your car. And Service Manager, Mr. Sean Tolton, actually explains the process as they service your vehicle and he provides options instead of trying to scare you into going the most expensive route.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 03:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CS
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Colbert S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The all around service is what makes it great.
Every one that works there that you come in contact with is polite and helpful.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 03:07 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Efficient customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 03:06 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DW
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Dominique W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Na
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 03:00 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CJ
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Cathy J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Professional,Efficient.and Clean

Thank you
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 02:59 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CJ
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Cara J.
Dunkirk, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful experience!
I had such a lovely experience at Hyundai last week- Sean was super helpful and the visit was quick- I was able to hook up to the WiFi and get a ton of work done at the charging bar- it was honestly over too soon! Thanks Sean and I’m looking forward to my next service visit! I had a wonderful experience buying my car from Shana and am loving my new electric vehicle- you guys are great!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/17/2020 03:33 PM

 We appreciate your AMAZING feedback about our business and employees Cara. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

NJ
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Nicole J.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Sean was abs is always very knowledgeable and provide superior customer service. I return only because of his excellence
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/17/2020 03:33 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Nicole. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DH
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Dorothy H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient location
Great service employee services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/17/2020 03:32 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Dorothy. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KB
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Kim B.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer service
Sean made sure I was aware of all options , not just the current campaign. I like that.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/17/2020 03:31 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Kim. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

EK
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Elaine K.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Elaine Kearney
No long wait.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:43 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IH
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India H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and had my vehicle back in the same day! Great people skills and environment.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:38 PM

Thank you for giving us a great rating and for recommending our business to other potential customers India. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RK
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Raymond K.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Replace of Sirius XM Raio
The service was excellent. The replacement radio works without any problems.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:37 PM

We appreciate your trust Raymond, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MP
gravatar
Michael P.
Upr Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Michael P.
Great service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:37 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Michael. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DD
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Darrell D.
Springdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
As always, Sean was very knowledgeable of the service needed and only proposed what was needed. Service was fast and accurate.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:37 PM

 We appreciate your positive feedback about our business and employees Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DM
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David M.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employee are the best, they are professional at all time.
the service is the best everytime I go. they get your car in and out. you don't have to wait for hours.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:36 PM

 We appreciate your positive feedback about our business and employees David. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JP
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Joyce P.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
JP
The Sevice Team is awesome. Sean Tolton answers all my questions,. He is professional, polite and knowledgeable. The service hours are convenient to drop off and pick up.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:36 PM

Thank you for your review and for choosing Pohanka for your service Joyce. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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